The Brilliant People Manager

How to get the best possible performance from yourself and others.
Full day


It’s likely that your reward for being brilliant at work was to become a manager, and after the thrill and novelty had faded you realised that, in addition to your day job, you had suddenly assumed the responsibility for getting the best out of a whole team of people.

This course is designed for you – it’s all about getting the best possible performance from yourself and others, creating a spirit of motivation, dealing with people who are not at the top of their game and bringing a real spark to your management.

The day is highly participative, interactive and fun and you’ll take away ideas that you can apply immediately on your return to work.

What you'll learn

Who are you?

The greater your insight into who you are and how others perceive you, the greater will be your skill in stepping into others’ shoes and understanding how to get the best out of them. At the start of the course, you’ll have an opportunity to assess yourself, and at the end, to get some feedback on the impression that you have made on other course participants.

Your preferred management style

If you know you preferred management style, you can make rational judgements about when it will and will not be most useful. You’ll explore a variety of alternative management styles and learn to use them to get the richest solutions in a variety of realistic work situations.

High performance vs. tick box cultures

Most organisations are on a spectrum from high performance to tick-box. You’ll discover where your organisation and your team are, where your own attitude falls on the spectrum and how to move people further towards high performance.


Do you truly know what motivates you? And could you, hand on heart, describe the real motivators for each of your team members. You’ll learn how to analyse motivational drivers and how to use them to help people to feel more motivated and perform more effectively.

Delegation that works

One of the hardest lessons to learn in management is that you can’t do everything yourself.

Collaborative problem-solving

As command and control management fades into obscurity in the best run organisations, and as you find yourself managing Millennials, who may think very differently from you, so you need a different toolkit to ensure the highest performance. Here you’ll learn a number of fascinating techniques of collaborative problem-solving and decision-making which, though involving others, help your people to realise that they have a genuine contribution to make.

Giving and receiving feedback

Have you ever let something go, thinking that it won’t recur, only to see it happen again? The best feedback is given at the moment at which something good or bad occurs, but giving feedback with no real structure can be an uncomfortable prospect. In this session, you’ll learn how to give structured feedback that reinforces good practice and stops bad practice in its tracks.

Introducing change and making it stick

It used to be said that leaders speak the future into existence and managers manage the status quo. There is no longer a status quo! Managers must be able to offer some sense of ‘business as usual’ in times of change. Here you’ll learn how to introduce change that works and how to get the most resistant people to write the change plan!

Who is it for?

If you are looking for really practical management ideas that you can apply immediately, then this is the course for you. It’s designed to boost your confidence in the things that you are already doing well, and add new ideas and finesse to our management to help you to do even better.

Your facilitator

David Cotton
David Cotton

David has worked in training and development for over 20 years, working in four continents and nearly 50 countries. His work ranges from one to one coaching to managing multinational training programmes and his clients range from small family businesses to the European Commission, United Nations and Middle Eastern petrochemical companies. He is the author of around a dozen books and many journal articles. He is also a qualified and practising hypnotherapist and NLP practitioner. He spent 21 years with the major professional services firms, Arthur Andersen and PricewaterhouseCoopers, before becoming an independent trainer, coach, facilitator and speaker in 2002.

A former professional musician, David still occasionally performs and he collects instruments from around the world on his travels. He is the author of several books including 'Managing Difficult People At Work' and 'The Business Strategy Toolkit'.

Emma Walker-Cotton
Emma Walker-Cotton

Emma is an award winning trainer specialising in leadership development. She has over 20 years' experience of training design and delivery in both the public and private sector, including working as a director for a large housing association and for Amnesty International.

Emma is passionate about individuals having the opportunity to fulfil their potential and creates a positive, fun and stimulating learning environment. She always ensures that participants leave the day with practical skills they can use in their organisation. Emma has an MSc in Organisational Psychology and is qualified in running Psychometrics through the British Psychological Society.


Excellent. Really applicable to everyday work. It was engaging though the whole day. How to manager people and improve your managerial skills. Builds confidence for new and more experienced managers.
Research Manager
Excellent, very informative, interesting and collaborative.
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The Brilliant People Manager
14/06/21 9:30 - 16:30