Overview
You are the key link between your organisation's strategy and the realities of delivering a consistently good day-to-day service to your organisation's customers and stakeholders. Expectations and demands are rising while resources are diminishing.
While building on your existing experience, this highly interactive two-day course is designed to refocus your attention on what really matters as an experienced manager, equip you with some practical tools to deliver a great job, and give you a motivational boost.
What you'll learn
DAY 1
Be a manager and a leader
- Recognise the difference between management and leadership
- Be clear on the expectations of you from your team, your peers and your manager
- Develop your own manager toolkit based on your experience, knowledge and skills
Set direction and expectations
- Ensure your people are completely clear what is expected of them
- Make sure people commit to doing the right things
- Develop your team to deliver what their commitments
Manage performance
- Encourage performance with the right development and motivation
- Give clear honest, feedback that enhances trust and respect
- Be courageous and clear when performance does not improve
Lead through change and uncertainty
- Lead yourself and your team through all types of organisational and business change
- Build and maintain your own resilience and that of your team in the face of challenges and setbacks
- Work through and solve problems using a variety of techniques
DAY 2
Understand the bigger picture
- Make sure that you and your team understand the organisation's purpose and vision
- Understand how the overall strategy maps to yours and your team’s objectives
- Recognise and understand the company’s values and associated behaviours
Enhance your personal credibility
- Be able to communicate powerfully, effectively and with impact
- Build trust to have strong, professional and respectful relationships
- Defuse and handle conflict using a variety of techniques
Increase your productivity
- Organise your own workload and be assertive when saying ‘no’
- Spend less time dealing with emails and attending ineffective meetings
- Recognise the importance of and art of effective delegation
Support your team’s aspirations
- Use coaching skills to help yourself and others articulate their goals
- Understand how to use questioning and empathy to build will and confidence
- Be able to find the balance between providing answers and exploring ideas
This course gives you an extensive set of tools and skills to support your journey of managing others, the chance to safely practice setting expectations and explore the process of coaching someone, without the need for unnatural roleplay based exercises.
