Overview
It’s tough being a middle manager. You are the key link between your organisation’s strategy and the realities of delivering a consistently good day-to-day service to your organisation’s customers and stakeholders. Expectations and demands are rising while resources are diminishing.
While building on your existing experience, this highly interactive two-day course is designed to refocus your attention on what really matters as a manager, equip you with some practical tools to deliver a great job, and give you a motivational boost.
What you'll learn
DAY 1
Be a manager and a leader
- Recognise the difference between management and leadership
- Be clear on the expectations of you from your team, your peers and your manager
- Develop your own manager toolkit based on your experience, knowledge and skills
Understand the bigger picture
- Make sure that you and your team understand the organisation’s purpose and vision
- Understand how the overall strategy maps to yours and your team’s objectives
- Recognise and understand the company’s values and associated behaviours
Enhance your personal credibility
- Be able to communicate powerfully, effectively and with impact
- Build trust to have strong, professional and respectful relationships
- Defuse and handle conflict using a variety of techniques
Set direction and expectations
- Ensure your people are completely clear what is expected of them
- Make sure people commit to doing the right things
- Develop and motivate your team to deliver what their commitments
Lead through change and uncertainty
- Lead yourself and your team through all types of organisational and business change
- Build and maintain your own resilience and that of your team in the face of challenges and setbacks
- Work through and solve problems using a variety of techniques
DAY 2
Manage performance
- Encourage performance with the right development and motivation
- Give clear honest, feedback that enhances trust and respect
- Be courageous and clear when performance does not improve
Maintain resilience and courage to manage conflict
- Build and maintain resilience through being organised, assertive and balanced
- Recognise the benefits of choosing the right approach to managing conflict
- Look after your wellbeing and perspective during courageous conversations
Increase your productivity and problem solving skills
- Organise your own workload and be assertive when saying ‘no’
- Become better at planning and delegating in order to prioritise the ‘here and now’
- Recognise the process of problem solving including logical and lateral thinking
Support your team’s aspirations
- Use coaching skills to help yourself and others articulate their goals
- Understand how to use questioning and empathy to build will and confidence
- Be able to find the balance between providing answers and exploring ideas
Who is it for?
Anyone in a middle management role who wants to invigorate their whole approach to management.
The course is particularly useful for people who:
- Are new to the role and want to learn some powerful management techniques, fast.
- Experienced middle managers who have not had any formal development recently and may be using out-of-date techniques, such as the Feedback Sandwich or SMART goals.
