The Exceptional Middle Manager

This intensive one-day course is designed to help you understand what it means to be an outstanding middle manager. More importantly, you'll learn the skills to be one.
Full day


It's not easy being a middle manager. Your job is to translate your organisation's overall vision and strategy into day-to-day actions that deliver results.

Middle managers are often promoted on the basis of their technical skills. They can be thrown into roles where expectations are high but there's little clarity on exactly what they must do to meet them.

This intensive one-day course is designed to help you understand what it means to be an outstanding middle manager. More importantly, you'll learn the skills to be one.

What you'll learn

How to manage and motivate your team

  • How to use the power of feedback to keep your team on track
  • How to make sure your team know exactly what you expect of them
  • How to be tough but fair
  • How to get the right balance between micro-management and abdication
  • How to assess your team's performance - do your people pass the keeper test?
  • How to energise and motivate your teamHow to be strategic

Understanding your organisation's purpose, vision, strategy and values

  • The three most important ways to communicate vision and values
  • Five questions you must ask your boss
  • How to give your boss the feedback they need

How to manage yourself

  • Why trust matters and how to build it
  • Your most precious personal resource and how to manage it
  • How to tame the email beast
  • How to negotiate your workload and say no when you have to
  • How to get the best out of meetings
  • How to deal with pressure and stress
  • Are you the role model you want to be?

Practical problem solving

  • How to gain new perspectives on a current business challenge
  • Practical problem solving session where you can commit to take action on a real challenge you are facing at work

Who is it for?

  • Middle managers
  • Managers who manage team leaders and other managers
  • HR and L&D specialists who want to enhance their understanding of the middle manager's role

Your facilitator

Shona Ward
Shona Ward

Shona loves to help people make changes in their people skills that produce big results. She is a Managing Partner of the Learning Curve Network and has been designing and delivering interactive training events since 1987. She began her career providing individual counselling and psychotherapy in Further Education, Health and Social services and uses this background in psychology to make her training effective and long lasting. She provides management development, staff event facilitation and interpersonal skills training across multiple sectors and has worked with manufacturing companies, language schools, insurance companies, publishers, utility companies, housing associations, NHS Trusts, and universities . Our clients say that she is engaging, informative, and inspires confidence.


This training was great from start to finish, it was engaging and interactive, so the day flew by. Shona provided us with alot of tools to take away and use in the workplace to manage people. I would highly recommend this course to others.
Great from start to finish!
Really useful, practical and memorable. Confidence boosting, I learned a lot.
Higher Education Engagement Manager
Excellent, well presented, useful content. Good ideas put into practise. Full of insights and practical examples. It will take you out of your comfort zone in a very safe way.
Customer Care Manager
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19/06/24 9:30 - 16:30
£590.00 (ex VAT)
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13/11/24 9:30 - 16:30
£595.00 (ex VAT)