Emotional Intelligence at Work

Emotional intelligence is not a nice to have, it's a critical skill that is more valuable than ever


Emotional intelligence in the workplace is a hot topic and people in the professional workplace today need to apply Emotional Intelligence (EI) for tough business challenges!

Forget thinking about EI as a soft skill. Evidence suggests quite the opposite. High EI is a stronger predictor of success than intelligence and technical capability. In fact, high EI bolsters the hard skills.

  • “After Motorola provided EI training for staff in a manufacturing plant, the productivity of more than 90 percent of those trained went up (Bruce Cryer, Rollin McCraty, and Doc Childre: “Pull the Plug on Stress,” Harvard Business Review, July 2003)”
  • “EI accounts for nearly 90 percent of what moves people up the ladder when IQ and technical skills are roughly similar (see "What Makes a Leader" in the Harvard Business Review, January 2004).

An employee with high emotional intelligence can manage their own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating, persuading and resolving a wide range of challenging situations.

Emotional Intelligence was cited as being one of THE major differentiators between an average performer and a high achiever.

This course takes a fresh look at some of the latest thinking in emotional intelligence. It will show you how you can recognise and make use of the power of emotion to make work more engaging and fulfilling. You'll learn how to assess and develop your strengths, and find out where you'll benefit most from further development.

What you'll learn

  • Understand the four pillars of EI and the skills and behaviours that emotionally intelligent people use every day
  • How emotions drive thought processes and decisions, and sometimes limit thinking
  • Applying emotional intelligence to specific challenges; such as motivating yourself and others, dealing with conflict
  • Be aware of the history of EI and the basic physiology of the brain
  • Learn your own triggers - what makes you react more emotionally and what motivates you
  • Understand how your emotions alter under stress
  • Develop your rapport with individuals and read non-verbal language more effectively
  • Be more cognisant of others' motivations and styles and learn to appreciate difference
  • Be able to manage and work with people more effectively by understanding and respecting their emotions
  • Be more adaptable to how others think and what different perspectives they have

Who is it for?

Anyone who wishes to be more effective and resilient at work, or who wishes to improve his/her self-awareness and ability to manage others.

Your facilitator

Joanne Spencer
Joanne Spencer

Joanne Spencer of Infinite You Limited works with organisations to deliver inspiring and empowering change management, strategic leadership and people development programmes which maximise potential and make sustainable improvements to individual, team and organisational performance. She brings with her a proven track record in embedding cultural change and organisational transformation within a variety of ‘blue chip' organisations within the retail, health, pharmaceutical, local and central government, schools and universities, charities, engineering and hospitality sectors.

Her experience as an NLP Master Practitioner, Programme Manager, facilitator and experienced coach in such varied and complex organisations gave her a taste for personal and professional development, and it's a passion that has stayed with her ever since!


Today has been amazing and Joanne is an inspiration. How she brings the topic to life with stories and examples is wonderful. Time to stop and see the real you and understand how we take the world around us in and translate it into our own interpretation depending on what's going on in your own head.
Training and Development Manager
Interesting, enjoyable. It raised awareness of what we might already know and introduced some new ideas and techniques. An opportunity to reflect on your own and others emotional intelligence and improve interactions.
Group Manager
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Emotional Intelligence at Work
Module 1
12/05/21 9:30 - 12:30
Module 2
19/05/21 9:30 - 12:30