Emotional Intelligence at Work

Emotional intelligence is not a “nice to have”, it's a critical skill that is more valuable than ever in the modern workplace.
Full day

Overview: Emotional Intelligence Training

A critical skill in the modern workplace is the ability to understand and manage our emotions, as well as recognising and influencing the emotions of those around us; the skills, and behaviours that emotionally intelligent people use every day. In fact, 71% of employers say they value emotional intelligence over IQ. (Harvard Business Review, Why Emotional Intelligence is Important, Lauren Landry, April 2019)

Forget thinking about emotional intelligence as a soft skill. Current research suggests quite the opposite, with emotional intelligence cited as one of the major differentiators between an average performer and a high achiever. This is because the ability to engage and communicate effectively with colleagues, stakeholders and customers is an invaluable competency when it comes to handling the complex business and world challenges we are faced with today.

You will leave this workshop with practical insights to develop greater self-awareness, techniques to strengthen your personal presence, a range of approaches to build connection and rapport with others and techniques to achieve results whilst inspiring and fostering relationships which are based on understanding, trust and respect.

What you'll learn

  • Understand what emotional intelligence is, how it differs to IQ and how both can work together in harmony.
  • Explore the scientific research which underpins the four pillars of emotional intelligence.
  • Identify the triggers which impact our thoughts, beliefs, attitudes, and actions and how to apply techniques to manage and regulate ‘everyday’ responses to triggers.
  • How to build resilience to stay focused and motivated in the face of adversity and challenge.
  • How to understand the emotions and perspectives of others, and build stronger working relationships based on empathy, respect and trust; whilst being mindful of the motivations and styles of others and embracing difference.
  • How to bring people together to make more informed and rounded decisions whilst balancing stakeholder requirements and organisational risks.

Who is it for?

Anyone who wishes to be more effective and resilient at work and build their influencing skills. It is also suited for people wishing to improve their self-awareness and ability to manage others by developing their emotional intelligence in the workplace.

Your facilitator

Joanne Spencer
Joanne Spencer

Joanne Spencer of Infinite You Limited works with organisations to deliver inspiring and empowering change management, strategic leadership and people development programmes which maximise potential and make sustainable improvements to individual, team and organisational performance. She brings with her a proven track record in embedding cultural change and organisational transformation within a variety of ‘blue chip' organisations within the retail, health, pharmaceutical, local and central government, schools and universities, charities, engineering and hospitality sectors.

Her experience as an NLP Master Practitioner, Programme Manager, facilitator and experienced coach in such varied and complex organisations gave her a taste for personal and professional development, and it's a passion that has stayed with her ever since!


Great course, really well organised and delivered. It was nice to have the opportunity to have input into the topic if needed but Joanne was great and the course was spot on.
Spot on
Today has been amazing and Joanne is an inspiration. How she brings the topic to life with stories and examples is wonderful. Time to stop and see the real you and understand how we take the world around us in and translate it into our own interpretation depending on what's going on in your own head.
Training and Development Manager
Interesting, enjoyable. It raised awareness of what we might already know and introduced some new ideas and techniques. An opportunity to reflect on your own and others emotional intelligence and improve interactions.
Group Manager
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27/06/24 9:30 - 16:30
£595.00 (ex VAT)