Emotional Intelligence at Work

Emotional intelligence is not a “nice to have”, it's a critical skill that is more valuable than ever in the modern workplace.

Overview: Emotional Intelligence Training

Success within the professional workplace today doesn’t just require sector-specific skills, but an ability to work and communicate effectively with your colleagues and team members. It’s a valuable competency when it comes to handling a range of tough business challenges and has been cited as one of THE major differentiators between an average performer and a high achiever.

Forget thinking about emotional intelligence as a soft skill. Evidence suggests quite the opposite. High emotional intelligence is a stronger predictor of success than intelligence and technical capability. In fact, high emotional intelligence has been proven to bolster hard skills:

  • After Motorola provided emotional intelligence training for staff in a manufacturing plant, the productivity of more than 90 percent of those trained went up (Bruce Cryer, Rollin McCraty, and Doc Childre: “Pull the Plug on Stress,” Harvard Business Review, July 2003)
  • Emotional intelligence accounts for nearly 90 percent of what moves people up the ladder when IQ and technical skills are roughly similar (see "What Makes a Leader" in the Harvard Business Review, January 2004)

An employee with high levels of emotional intelligence is able to control their own impulses, communicate effectively with others, handle change, solve problems and use humour to establish rapport and manage conflict in tense situations. They’re also equipped with empathy, remain optimistic in the face of adversity and are capable of educating and persuading peers as they seek solutions to a wide range of challenging circumstances.

This emotional intelligence course takes a fresh look at some of the latest thinking in the field of emotional intelligence. It will show you how you can recognise and make use of the power of emotion to make work more engaging and fulfilling. You'll learn how to assess and develop your strengths, and find out where you'll benefit most from further development.

What you'll learn

  • Understand the four pillars of emotional intelligence and the skills and behaviours that emotionally intelligent people use every day
  • How emotions drive thought processes and decisions, and can sometimes limit thinking
  • Applying emotional intelligence to specific challenges within the workplace, such as motivating yourself and others and dealing with conflict
  • Be aware of the history of emotional intelligence, the basic physiology of the brain and the importance of empathy in the workplace
  • Learn your own triggers - what makes you react more emotionally and what motivates you?
  • Understand how your emotions alter under stress
  • Develop your rapport with individuals and read non-verbal language more effectively
  • Be more cognisant of others' motivations and styles and learn to appreciate difference
  • Be able to manage and work with people more effectively by understanding and respecting their emotions
  • Be more adaptable to how others think and what different perspectives they have

Who is it for?

This emotional intelligence training is for anyone who wishes to be more effective and resilient at work. It’s also suited for people wishing to improve their self-awareness and ability to manage others by developing their emotional intelligence in the workplace.

Your facilitator

Joanne Spencer
Joanne Spencer

Joanne Spencer of Infinite You Limited works with organisations to deliver inspiring and empowering change management, strategic leadership and people development programmes which maximise potential and make sustainable improvements to individual, team and organisational performance. She brings with her a proven track record in embedding cultural change and organisational transformation within a variety of ‘blue chip' organisations within the retail, health, pharmaceutical, local and central government, schools and universities, charities, engineering and hospitality sectors.

Her experience as an NLP Master Practitioner, Programme Manager, facilitator and experienced coach in such varied and complex organisations gave her a taste for personal and professional development, and it's a passion that has stayed with her ever since!


Great course, really well organised and delivered. It was nice to have the opportunity to have input into the topic if needed but Joanne was great and the course was spot on.
Spot on
Today has been amazing and Joanne is an inspiration. How she brings the topic to life with stories and examples is wonderful. Time to stop and see the real you and understand how we take the world around us in and translate it into our own interpretation depending on what's going on in your own head.
Training and Development Manager
Interesting, enjoyable. It raised awareness of what we might already know and introduced some new ideas and techniques. An opportunity to reflect on your own and others emotional intelligence and improve interactions.
Group Manager
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