Assertiveness at Work

Practical tools to help you become more assertive at work.
Half day


Being assertive at work is an art worth cultivating. Assertive people make better leaders and better team members. Knowing how to respond to typical work challenges assertively can make your working life easier and help you be more productive and happier at work.

This course will help you build an assertiveness habit. You'll develop your self-awareness and practice a range of techniques you can use immediately to build your confidence and assertiveness skills.

What you'll learn

  • The ten steps to being assertive at work
  • Knowing the difference between aggression, passivity and assertiveness and recognising those responses in ourselves
  • How our body language helps us be assertive and communicate confidence to others
  • How our self beliefs can help and hinder us
  • How to use your self-awareness to make the best choices about how to respond to a challenging situation
  • Why it's ok to say "No" and how to do it assertively
  • How to give feedback to others, and respond to criticism or accept compliments
  • How to avoid undermining yourself in your emails
  • Assertiveness in meetings - how to get your chance to speak and make your point

Who is it for?

  • Anyone who would like to build their confidence and learn to communicate assertively
  • Anyone who has had feedback that they come across as aggressive or passive and wants to develop an assertive style at work
  • People new to the world of work or who have recently joined a new organisation where the culture differs from their previous workplace

Your facilitator

Shona Ward
Shona Ward

Shona loves to help people make changes in their people skills that produce big results. She is a Managing Partner of the Learning Curve Network and has been designing and delivering interactive training events since 1987. She began her career providing individual counselling and psychotherapy in Further Education, Health and Social services and uses this background in psychology to make her training effective and long lasting. She provides management development, staff event facilitation and interpersonal skills training across multiple sectors and has worked with manufacturing companies, language schools, insurance companies, publishers, utility companies, housing associations, NHS Trusts, and universities . Our clients say that she is engaging, informative, and inspires confidence.


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