The Exceptional Assistant

Attendees of this personal assistant training course will gain the insights, technical know-how and emotional intelligence to excel in this demanding and challenging role. They will also learn how to support their managers in excelling in their roles.
Full day

Overview: Exceptional Assistant

As a personal assistant, you are the executive's business partner, helping him or her achieve their business objectives by sharing the workload. But how can you become more successful and more effective in your role?

The Exceptional PA is a packed training course designed for executive and personal assistants. It will enable you to attain the necessary skills to ensure you are the business associate your manager needs.

Both interactive and fully practical in approach, this workshop will provide you with the vital insights, technical know-how and emotional intelligence to excel in this ever-demanding and challenging role.

(Please note for the online courses, the training will be run in two sessions over the day with a long break in between:

  • 9.30am - 12pm - Morning session
  • 12pm-1.30pm - Lunch break
  • 1.30pm - 3.00pm - Afternoon session

What you'll learn

  • A full understanding of the executive personal assistant’s role, with time spent reflecting on its importance and the impact it can have
  • Assertiveness and other communication techniques and leadership skills to help manage your executive successfully
  • Strategies for staying ahead in your field and managing your own development, particularly with regards to new technology, networking and self-improvement opportunities
  • Management tools that will help you be more productive in your role, including key elements such as prioritisation of workload
  • How to build an effective partnership between yourself and your executive
  • An awareness of the importance of emotional intelligence and neuro-linguistic programming techniques for building effective relationships at all levels

Who is it for?

This training course is for both personal and executive assistants looking for ways to hone their skills in order to succeed in the workplace. The takeaways from this course will be relevant regardless of your sector.

Your facilitator

Heather Baker
Heather Baker FInstAM

Following 22 years as a secretary and then PA, Heather started training in 2000 to inspire PAs, EAs and administrators to excel. She travels the world enabling Office Professionals to find ways to work efficiently and effectively leading to the success of their organisations. As well as PA/EA masterclasses, she offers Administrative Workshops, Minute Taking, Business Writing and Speedwriting training; groups or one to ones. All her session are offered online too.

She is the author of four Amazon top ten selling books, a certified NLP practitioner, winner of numerous local and national awards and the creator of the BakerWrite speedwriting system. Her training programmes are CPD certified and endorsed by the Institute of Administrative Management.

She is a proud supporter of Isipho Admin in South Africa, a Prince's Trust business mentor and a Fellow of the Institute of Administrative Management.


The Exceptional PA course was excellent! Heather Baker was a fantastic trainer and provided us with top tips and thought-provoking new ways of working to help me become more successful and effective in my role. I came away with lots of ideas on how to develop myself further.
Informative and empowering course which gave tools and strategies to carry out our roles successfully. Heather was engaging and the sessions were interactive. It was also a good networking opportunity!
Informative and empowering!
This course was really enjoyable. Heather is a great trainer and the content was exactly what I was looking for. I came away with some valuable ideas and strategies to help me progress in my role. I would highly recommend this course.
Really enjoyable
Outstanding. Areas covered and information given was so useful and insightful, Heather is very engaging and fun. Left me feeling very impressed and proud of my profession. Excellent course on practical and emotional skills needed for being a mind blowing PA. Very empowering.
EA and Office Manager
Brilliant. Completely different from bog standard PA training. Heather really knew her stuff and the training current really thought through and delivered brilliantly. Really informative and detailed. A lot about mental and physical behaviour, really interesting and lots of real life stories relevant to the discussions.
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07/08/24 9:30 - 15:00
£520.00 (ex VAT)
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17/09/24 9:30 - 15:00
£520.00 (ex VAT)
01/10/24 9:30 - 16:30
£595.00 (ex VAT)