Business Writing Excellence for PAs/EAs

Requirements in terms of written communication have never been higher. This course will teach you how to produce excellent and persuasive business communications.
Half day


Current challenges alongside dramatic changes in technology mean we write so much more than we used to. It is vital to be able to express ourselves in a professional manner. This course enables you to plan, prepare and express your thoughts in a clear and persuasive way.

At the end of this course delegates will show they can produce professional, positive and persuasive communications. They will also show they can adopt a structured approach and be able to compose correspondence confidently and quickly.

What you'll learn

  • Planning, organisation and structure
    • How to start to compose professional and effective emails and letters
  • Guidelines, tone & style
    • Ensure you maintain excellent relationships through carefully thought out correspondence
  • Persuasive business writing
    • Learn techniques to influence your readers
  • Reproduction of a business situation
    • Take an opportunity to create correspondence for your own business
  • Action plan

Who is it for?

PAs, EAs, Office Managers, Administrators who have to compose correspondence from themselves or on behalf of their Managers.

Your facilitator

Heather Baker
Heather Baker FInstAM

Following 22 years as a secretary and then PA, Heather started training in 2000 to inspire PAs, EAs and administrators to excel. She travels the world enabling Office Professionals to find ways to work efficiently and effectively leading to the success of their organisations. As well as PA/EA masterclasses, she offers Administrative Workshops, Minute Taking, Business Writing and Speedwriting training; groups or one to ones. All her session are offered online too.

She is the author of four Amazon top ten selling books, a certified NLP practitioner, winner of numerous local and national awards and the creator of the BakerWrite speedwriting system. Her training programmes are CPD certified and endorsed by the Institute of Administrative Management.

She is a proud supporter of Isipho Admin in South Africa, a Prince's Trust business mentor and a Fellow of the Institute of Administrative Management.


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