Your job as a manager is to ensure that every member of your team knows what they are expected to deliver; are motivated and engaged to do even the most tedious or challenging tasks; and have the time, knowledge, skills and other resources to do it.
Sometimes this is easy. You ask a person in your team to do something, and they just do it. Sometimes this is more difficult. What if you give a team member some feedback and they get angry, defensive or upset? What if you can't motivate someone, however hard you try? What if team members bring your problems to which there is no obvious answer – like a lack of resources?
This is a management training course about courageous conversations in the workplace. You’ll leave confident in handling the difficult conversations that are essential for building a high performing team where people love to work.
The timings for this course are as follows:
- 9.30am-12.30pm - Morning session
- 12.30pm-1.30pm - Lunch break
- 1.30pm-4.30pm - Afternoon session
There will also be a 15 minute break in both the morning and the afternoon sessions.