Manage Bullying, Conflict and Performance

How to drive up performance and drive out bullying when working together, remotely or in a hybrid environment
Full day


Bullying at work is a serious problem that harms individuals and organisations. It would be easy to think that the move to remote and hybrid working patterns has made bullying and conflict at work less of a problem, but unfortunately that's not the case.

For some teams and organisations, the move to hybrid working has created an environment where bullying can hide. Bullying is often difficult to detect and manage, and now that so many are working remotely, or in a hybrid environment, it could be happening unnoticed and unchecked. Conflict between team members can be more of a problem when everyone is under pressure and lacking clarity and cohesion they might have had while working toether in the same location. On top of this, managers might be relying on communication and people management skills that don't work at a distance.

It’s also made misunderstandings between managers and staff more likely because we’re relying on communication channels we might be less skilled at using effectively. This could cause situations where people feel bullied when that was not the manager’s intention.

And while there's been so much change and so many challenges to overcome, managers may have put off tackling poor performance because they didn't want to heap more pressure on people. As a result, performance issues that you might have nipped in the bud in previous times have been left too long and are causing problems.

What you'll learn

  • What bullying is and isn’t at work - how it relates to other types of conflict
  • How managing performance well can reduce the incidence of bullying and conflict between team members
  • Why bullying happens and how remote working and current conditions can make it more likely
  • How to create a culture where bullying and harassment cannot survive
  • Understanding how conflict is triggered and the emotions and reactions to change
  • The importance of conversations and how to frame and structure conversations about performance
  • The challenges of managing performance from a distance; how they will vary depending on your management style and preferences
  • Greater understanding of the personal styles of the people you manage and ways to adapt your approach
  • Dealing quickly and effectively with bullying or performance problems you may have now

Who is it for?

This course will help:

  • Managers and HR leaders who want to prevent or eliminate bullying, harrassment and discrimination
  • Anyone dealing with bullying at work or unfair accusations of bullying
  • Managers who's teams seem unhappy and unable to work together productively because there is too much conflict that doesn't get resolved effectively
  • Anyone who has put performance management on the back burner and now needs to deal with performance issues

Your facilitator

Joanne Spencer
Joanne Spencer

Joanne Spencer of Infinite You Limited works with organisations to deliver inspiring and empowering change management, strategic leadership and people development programmes which maximise potential and make sustainable improvements to individual, team and organisational performance. She brings with her a proven track record in embedding cultural change and organisational transformation within a variety of ‘blue chip' organisations within the retail, health, pharmaceutical, local and central government, schools and universities, charities, engineering and hospitality sectors.

Her experience as an NLP Master Practitioner, Programme Manager, facilitator and experienced coach in such varied and complex organisations gave her a taste for personal and professional development, and it's a passion that has stayed with her ever since!


This was hands down one of the best training sessions I have been to. Joanne Spencer knew her subject and showed great insight into the problems facing bullying and how to overcome. Great tips that I will definitely be putting into practice. I simply cannot rate this course high enough. 10/10
'Performance Management is not Bullying' a course run to perfection by Joanne.Two excellent interactive 3 hour sessions, run for a group of cancer researchers, who manage career stage scientists. It was very informative, engaging, and valuable learning opportunity. Plenty of tools, advice and common sense approaches, that can be readily incorporated into my existing management style.
I recently did the course "Performance Management is not Bullying" with Joanne and it was brilliant. Really well organised to encourage lots of discussions and share experiences and tips. Highly recommended!
Highly recommended!
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