Terms & Conditions

Submitting the booking form secures your place and commits you to pay for the attendance or cancellation fee.

Please note, we have temporarily changed our terms and conditions

Training courses and conferences
Hub Events Limited reserves the right to make changes to its events, including information relating to content, timings, date and venue.

If Hub Events Ltd has to cancel a workshop or conference you will be offered a place on an equivalent event within a 12 month period.  If this isn't suitable for you a full refund will be issued.  In the event that Hub Events cancels an event and an alternative cannot be provided, we will refund in full any payment received in respect of that course.

Payment is due on receipt of an invoice and full payment must be received before attendance.

Cheques should be made payable to Hub Events Ltd.

You can pay by credit card when you book, or at any time.  Call us on 0161 484 5002 to pay by telephone or to requeset a secure payment link.

Courses will be charged at the price shown on the website at the time of booking. We reserve the right to change course fees without notice.

Online courses
Our online courses are delivered on Zoom.  Please check with your IT team before booking if you think you might not have permission to use Zoom.  You will not be eligible for a refund if you book and later find out you are unable to attend because of your organisation's policy regarding Zoom.


During the current COVID19 crisis we are making a temporary change to our terms and conditions so you can book with confidence.  

Any bookings for our in person events taking place between July 2020 and December 2020 will not be subject to our usual cancellation fees until further notice.

We will allow free cancellation under the following circumstances:

  • if your booking is made on or after 1 April 2020
  • if goverment advice to continue social distancing applies at the time that your course is due to take place
  • if the person booked on the course no longer works for the organisation paying for the booking at the time that your course is due to take place

In all other circumstances and for all courses delivered online the following cancellation policy will apply.  

If you need to cancel your booking please do so in writing by emailing info@thehubevents.com.

Cancellation charges are:
28 or more days before a course = 30% of the course fee
14-27 days before a course = 50% of the course fee
1 - 13 days before a course = 100% of the course fee

A substitute delegate may attend at no extra charge. Cancellation charges apply for all cancellations including those due to illness.

Coronavirus update –The latest government advice for businesses can be found here.

If you need to transfer your booking please email info@thehubevents.com.  When you transfer to another course you will be charged the cancellation fee plus the cost of the new course.  The original terms and conditions, including cancellation charges, still apply when you transfer to a new course.

Non-attendance which does not meet these transfer requirements is considered a cancellation and cancellation charges will be incurred.  Please note non attendance due to illness, difficulty in transport arrangements, weather conditions and any other reason will incur the same cancellation charge.

How we use your data
We use the data provided on your course booking form to communicate by email, post or telephone where necessary in order to process your booking and payment.  Please see our privacy policy for more information about how your data is stored and processed.

Data provided on the booking form will not be passed onto any third party organisation.

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