Managing a Multi-Generational Team

What motivates a multi-generational workforce. What do Gen X expect, what's different about millennials and how do you manage Gen Z?

Rated by 20 delegates

Overview

The most successful businesses are the ones that are able to attract and retain talented employees.

To do this, managers must understand what motivates a multi-generational workforce. What do Gen X expect, what's different about millennials and how do you manage Gen Z?

It is estimated that by 2020, millennials will make up 35% of the workforce with Gen Z making up 24% (so over half the workforce in total).  Managers need to use their leadership skills to ensure the success of their team, but often do not have clear and up to date knowledge about how to do this whilst recognising the diversity of their people.

Millennials and Gen Z's often have a very different life experience and approach to older staff members.  This course will use best practice and research on those differences, framed in a way that links to the different elements of your day to day role as a manager.

It will help you to provide an environment where the innovation and motivation of younger members of staff can combine with the experience of older members to enhance the team.  You will come away with an awareness of best practice in relation to your role as a line manager, with clear ideas on the differences between older employees and those of the millennial and gen z generations. 

You will leave with a practical action plan on how to bring out the best in your multi-generational workforce, and ensure that their innovation is integrated into your overall business.

What you'll learn

An understanding of best practice to help you in your role as a manager of a multi-generational team, specifically covering the following areas:

  • Who are millennials and gen z? How are they different from older staff?
  • How to ensure you don't stereotype
  • Understanding motivation across generations
  • Strategies for retaining and engaging
  • How to increase team and organisational success - creating a companyculture that embraces all employees
  • How to performance manage and give feedback to all
  • What Managerial Styles can you use and why coaching is key
  • A practical checklist to ensure you manage your people brilliantly

    Who is it for?

    Any manager with responsibility for recruiting or managing staff who wants to understand more about the differences between millennials and an older workforce, HR best practice and how to make the most of your younger staff.

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    Your facilitator

    Emma Walker-Cotton

    Emma is an award winning trainer specialising in leadership development.  She has over 20 years' experience of training design and delivery in both the public and private sector, including working as a director for a large housing association and for Amnesty International.

    Emma is passionate about individuals having the opportunity to fulfil their potential and creates a positive, fun and stimulating learning environment. She always ensures that participants leave the day with practical skills they can use in their organisation. Emma has an MSc in Organisational Psychology and is qualified in running Psychometrics through the British Psychological Society.

    Here's what our delegates are saying about this event…

    Very well structured. It allowed us to understand the different generations and how to get the best out of them. Lots of time to digest and understand how we can use the tools provided.

    Group Marketing Manager

    Thought provoking, practical and interactive. Helps you recognise how to flex your style to get the best out of multi-generational teams.

    HR

    Very well delivered . Well worth attending as you will take away many thought provoking ideas.

    Area Director

    Very good, made me think more about future employees and customers. Good introduction to Gen Z with coaching refreshers in the afternoon.

    Service Manager

    Very well structured. It allowed us to understand the different generations and how to get the best out of them. Lots of time to digest and understand how we can use the tools provided.

    Group Marketing Manager

    Thought provoking, practical and interactive. Helps you recognise how to flex your style to get the best out of multi-generational teams.

    HR

    Very well delivered . Well worth attending as you will take away many thought provoking ideas.

    Area Director

    Very good, made me think more about future employees and customers. Good introduction to Gen Z with coaching refreshers in the afternoon.

    Service Manager

    Very useful toolkit with a slightly different take on it.

    Sales Manager

    A great reminder to take the time to coach and build my team.

    Corporate Sales Manager

    Good content very relevant and thought provoking. Gives a very good insight into the changing work force.

    General Sales Manager

    Really interesting content. Lots of discussion time.

    Training and Development

    Good balance of theory and practice of tools given.

    Senior Audit Manager

    Great tools and techniques for managing a diverse team. Thought provoking course which allows reflection on existing management style and alternatives.

    Service Department Manager

    Really thought provoking with good actionable ideas. I liked moving round to interact with different people. Great venue. It helps you understand how to get the best out of the younger members of your team.

    Head of People

    Well paced and clear, very informative and helpful.

    Team Leader

    Practical, useful for real life situations. You will learn something useful to take away and develop.

    Sales Director

    Very useful and informative. Very thought provoking. Offers insight into mindset of multi-generations and provides positive advice.

    Audit Manager

    Good course, very interactive with good discussions.


    Good, informative and thought provoking. A great opportunity to re-visit leadership style.

    Account Manager

    Informative session, opened my mind to new ideas and made me question existing methods. Great session which will impact your day to day management techniques.

    Team Leader

    Positive and challenging. Open informative and plenty of talking points and involvement.

    Sales Manager

    Excellent, plenty of things to takeaway. Superb course.

    Lead

    Very good, opens your mind to new ways of delivering.

    Head of

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