Seriously Excellent Management: The Ultimate 3 day Programme
Overview
The reward of promotion to a managerial position is a significant step in your career, but the transition from team member to manager is tough. Very often you will find that you are expected to continue your day job and manage others in addition, while being given little or no help in how to manage.
In this intensive, very practical, three-day course, you will learn all the essential skills of good management. Any theories are immediately grounded in day-to-day practice and we'll use a variety of accelerated learning techniques to embed the learning and enhance your ability to put everything you learn into practice as soon as your return to your workplace.
What you'll learn
DAY 1
Course objectives and personal objectives
The transition to management
- What's expected of you as a manager
- Management and leadership
Discovering yourself
- Who do you think you are?
- Developing your self-awareness
- Emotionally intelligent management
- Understanding your own management style
Communication skills for management
- The impression you create
- Being assertive
- Understanding and working with others' communication styles
- Influencing verbally and non-verbally
Thinking skills for management
- Critical thinking
- Reflective thinking
- Logical thinking
- Lateral thinking
- Creativity, problem solving and decision making
DAY 2
Managing your use of time
- Your use of time – the ‘work map'
- Work-life balance – the ‘wheel of life'
- Allowable and disallowable interruptions
- Taking back control of your time - learning to say ‘no'
- Helping others to manage their time more effectively
Motivation
- Understanding your own and others' motivations
- Creating a motivating environment
Managing difficult behaviours and conflict
- What drives people's behaviours and what to do about it
- Dealing with conflict
Delegation
- Helpers and barriers
- A framework for effective delegation
- Follow-up
DAY 3
Managing teams
- Team dynamics and team management
- Managing virtual (geographically scattered) teams
Managing change
- What drives change at work
- Reactions to change
- Tools for managing change
Giving feedback
- An end to the ‘positive sandwich'!
- Two powerful models for structured feedback
- Feedback practice
Coaching
- What is coaching?
- The coaching relationship
- A framework for coaching
- Coaching practice
Networking skills
- Benefits and barriers
- Developing your networking skills
- Working a room
- Your elevator pitch
- Follow-up
- Online networking
Action planning and next steps
- Where do you go from here?
Who is it for?
New managers, those making the transition from team member to manager and managers with some experience who want to consolidate their experience and improve their skills. The course will suit you regardless of your sector.
Your facilitator
David Cotton
David has worked in training and development for over 20 years, working in four continents and nearly 40 countries. His work ranges from one to one coaching to managing multinational training programmes and his clients range from small family businesses to the European Commission, United Nations and Middle Eastern petrochemical companies. He is the author of around a dozen books and many journal articles. He is also a qualified and practising hypnotherapist and NLP practitioner. He spent 21 years with the major professional services firms, Arthur Andersen and PricewaterhouseCoopers, before becoming an independent trainer, coach, facilitator and speaker in 2002.
A former professional musician, David still occasionally performs and he collects instruments from around the world on his travels. He is the author of several books including 'Managing Difficult People At Work' and 'The Business Strategy Toolkit'.
Feedback
Absolutely not what I was expecting, in the best way possible. David was insightful, knowledgeable and in tune with what businesses need from good managers. I learnt so much that I didn't know I needed to know. This has helped me to understand people and get the best from them.
Technical Team Leader
Engrossing and entertaining. I thoroughly enjoyed the course and presentation of it, will happily recommend to others. You will be interested from start to end and come away having learnt something.
Development Team Leader