Seriously Excellent Management: The Ultimate 3 day Programme

In this intensive, three-day management skills training course, you will learn all the essential skills of good management.

Multi-day

Overview: Management Skills Training For Seriously Excellent Managers

Promotion to a managerial position is a significant step in your career, but the transition from team member to manager can be tough. Very often, you will find that you are expected to continue your day job and manage others in addition, while being given little or no help in how to do the latter.

In this intensive and highly practical three-day management development programme, you will learn all the essential skills of good management. All theories about management discussed in this course are immediately grounded in day-to-day practice and we'll use a variety of accelerated learning techniques to embed new strategies into your management style. As a result, you’ll feel confident to put everything you learn into practice as soon as you return to your workplace.

What you'll learn

DAY 1

We’ll introduce the course objectives and help you identify your personal objectives for the three days.

The transition to management

What's expected of you as a manager
Management and leadership and the differences between the two

Discovering yourself

Who do you think you are?
Developing your self-awareness
Emotionally intelligent management
Understanding your own management style

Communication skills for better people management

The impression you create
Being assertive
Understanding and working with others' communication styles
Influencing verbally and non-verbally

Thinking skills for management

Critical thinking
Reflective thinking
Logical thinking
Lateral thinking
Creativity, problem solving and decision making

DAY 2

Time management for you and your team

Your use of time – the ‘work map'
Work-life balance – the ‘wheel of life'
Allowable and disallowable interruptions
Taking back control of your time - learning to say ‘no'
Helping others to manage their time more effectively

Motivation

Understanding your own and others' motivations
Creating a motivating environment

Managing difficult behaviours and conflict

What drives people's behaviours and what to do about it
Conflict management within your team and wider organisation

Delegation

Helpers and barriers
A framework for effective delegation
Follow-up

DAY 3

Managing teams

Team dynamics and team management
Managing virtual (geographically scattered) teams

Managing change

What drives change at work
Reactions to change
Tools for managing change

Giving feedback

An end to the ‘positive sandwich'!
Two powerful models for structured feedback
Feedback practice

Coaching

What is coaching?
The coaching relationship
A framework for coaching
Coaching practice

Networking skills

Benefits and barriers
Developing your networking skills
Working a room
Your elevator pitch
Follow-up
Online networking

Action planning and next steps

Where do you go from here?

Who is it for?

This management training course is designed for new managers, those making the transition from team member to manager and managers with some experience who want to consolidate their experience and improve their skills. The course will suit you regardless of the sector in which you work.

Your facilitator

David Cotton

David has worked in training and development for over 20 years, working in four continents and nearly 50 countries. His work ranges from one to one coaching to managing multinational training programmes and his clients range from small family businesses to the European Commission, United Nations and Middle Eastern petrochemical companies. He is the author of around a dozen books and many journal articles. He is also a qualified and practising hypnotherapist and NLP practitioner. He spent 21 years with the major professional services firms, Arthur Andersen and PricewaterhouseCoopers, before becoming an independent trainer, coach, facilitator and speaker in 2002.

A former professional musician, David still occasionally performs and he collects instruments from around the world on his travels. He is the author of several books including 'Managing Difficult People At Work' and 'The Business Strategy Toolkit'.

Feedback

Absolutely not what I was expecting, in the best way possible. David was insightful, knowledgeable and in tune with what businesses need from good managers. I learnt so much that I didn't know I needed to know. This has helped me to understand people and get the best from them.

Technical Team Leader

Engrossing and entertaining. I thoroughly enjoyed the course and presentation of it, will happily recommend to others. You will be interested from start to end and come away having learnt something.

Development Team Leader