Seriously Excellent Management: The Ultimate 3 day Programme

In this intensive, three-day management skills training course, you will learn all the essential skills of good management.

Overview: Management Skills Training For Seriously Excellent Managers

Promotion to a managerial position is a significant step in your career, but the transition from team member to manager can be tough. Very often, you will find that you are expected to continue your day job and manage others in addition, while being given little or no help in how to do the latter.

In this intensive and highly practical three-day management development programme, you will learn all the essential skills of good management. All theories about management discussed in this course are immediately grounded in day-to-day practice and we'll use a variety of accelerated learning techniques to embed new strategies into your management style. As a result, you’ll feel confident to put everything you learn into practice as soon as you return to your workplace.

What you'll learn


We’ll introduce the course objectives and help you identify your personal objectives for the three days.

The transition to management

  • What's expected of you as a manager
  • Management and leadership and the differences between the two

Discovering yourself

  • Who do you think you are?
  • Developing your self-awareness
  • Emotionally intelligent management
  • Understanding your own management style

Communication skills for better people management

  • The impression you create
  • Being assertive
  • Understanding and working with others' communication styles
  • Influencing verbally and non-verbally

Thinking skills for management

  • Critical thinking
  • Reflective thinking
  • Logical thinking
  • Lateral thinking
  • Creativity, problem solving and decision making


Time management for you and your team

  • Your use of time – the ‘work map'
  • Work-life balance – the ‘wheel of life'
  • Allowable and disallowable interruptions
  • Taking back control of your time - learning to say ‘no'
  • Helping others to manage their time more effectively


  • Understanding your own and others' motivations
  • Creating a motivating environment

Managing difficult behaviours and conflict

  • What drives people's behaviours and what to do about it
  • Conflict management within your team and wider organisation


  • Helpers and barriers
  • A framework for effective delegation
  • Follow-up


Managing teams

  • Team dynamics and team management
  • Managing virtual (geographically scattered) teams

Managing change

  • What drives change at work
  • Reactions to change
  • Tools for managing change

Giving feedback

  • An end to the ‘positive sandwich'!
  • Two powerful models for structured feedback
  • Feedback practice


  • What is coaching?
  • The coaching relationship
  • A framework for coaching
  • Coaching practice

Networking skills

  • Benefits and barriers
  • Developing your networking skills
  • Working a room
  • Your elevator pitch
  • Follow-up
  • Online networking

Action planning and next steps

  • Where do you go from here?

Who is it for?

This management training course is designed for new managers, those making the transition from team member to manager and managers with some experience who want to consolidate their experience and improve their skills. The course will suit you regardless of the sector in which you work.

Your facilitator

David Cotton
David Cotton

David has worked in training and development for over 20 years, working in four continents and nearly 50 countries. His work ranges from one to one coaching to managing multinational training programmes and his clients range from small family businesses to the European Commission, United Nations and Middle Eastern petrochemical companies. He is the author of around a dozen books and many journal articles. He is also a qualified and practising hypnotherapist and NLP practitioner. He spent 21 years with the major professional services firms, Arthur Andersen and PricewaterhouseCoopers, before becoming an independent trainer, coach, facilitator and speaker in 2002.

A former professional musician, David still occasionally performs and he collects instruments from around the world on his travels. He is the author of several books including 'Managing Difficult People At Work' and 'The Business Strategy Toolkit'.


Absolutely not what I was expecting, in the best way possible. David was insightful, knowledgeable and in tune with what businesses need from good managers. I learnt so much that I didn't know I needed to know. This has helped me to understand people and get the best from them.
Technical Team Leader
Engrossing and entertaining. I thoroughly enjoyed the course and presentation of it, will happily recommend to others. You will be interested from start to end and come away having learnt something.
Development Team Leader
Share the course
Day 1
15/02/22 9:30 - 16:30
Day 2
16/02/22 9:30 - 16:30
Day 3
17/02/22 9:30 - 16:30