Timings:
Morning session: 9.30am to 12pm
Long mid-way break: 12 - 2pm
Afternoon session: 2pm to 3.30pm
Short breaks will also be included during the day
The 21st century EA/PA is an emotionally intelligent leader. S/he does the same job as their Executive and have the same objectives, they simply do different tasks to achieve those objectives.
The 21st century PA is a Manager; no longer the typist sitting at their desk awaiting instructions as in the past. To excel in this role the PA needs a wide range of skills and attributes. This highly interactive and discussion based two day course will prepare each PA to excel in their specific roles. They will leave with their own personal action plan to ensure their continuing development and the success of their organisation.
Day One
Day two
This course is aimed at experienced PAs, EAs, senior secretaries and office managers who want to add to their existing portfolio of skills.
Following 22 years as a secretary and then PA, Heather started training in 2000 to inspire PAs, EAs and administrators to excel. She travels the world enabling Office Professionals to find ways to work efficiently and effectively leading to the success of their organisations. As well as PA/EA masterclasses, she offers Administrative Workshops, Minute Taking, Business Writing and Speedwriting training; groups or one to ones.
She is the author of four Amazon top ten selling books, a certified NLP practitioner, winner in 2017 and 2018 of the North West Enterprise Best Administrative Staff Training Provider Award and the creator of the BakerWrite speedwriting system. Her training programme is endorsed by the Institute of Administrative Management.
She is a proud supporter of Isipho Admin in South Africa and a Prince's Trust business mentor.