The Exceptional PA

Attendees will gain the insights, technical know-how and emotional intelligence to excel in this constantly demanding and challenging role. They will also know how to enable their managers to excel in their roles.
Full day


Timings: The training will be run in two sessions over the day with a long break in between.

Morning session: 9.30am - 12.00pm / Afternoon session: 2.00pm - 3.30pm

The Personal Assistant is the Executive's business partner, helping him/her achieve their business objectives by sharing the workload.

The Exceptional PA is a packed training course designed to enable PAs to attain the necessary skill sets to ensure they become the business associate their manager needs.

This interactive, practical workshop is designed to provide EAs/PAs with the vital insights, technical know-how and emotional intelligence to excel in this ever demanding and challenging role.

What you'll learn

  • A full understanding of the Executive PA's role, reflecting on its importance and the impact it can have.
  • Assertiveness and communication techniques to enable leadership skills to manage their Executive successfully
  • Techniques to stay ahead in the field and manage their development, particularly with regard to new technology, networking and self-improvement
  • Management tools which will enable them to be more productive, including prioritising
  • How to build an effective Executive/PA partnership
  • An awareness of the importance of emotional intelligence and NLP techniques to build effective relationships at all levels

Who is it for?

All Personal and Executive Assistants

Your facilitator

Heather Baker
Heather Baker

Following 22 years as a secretary and then PA, Heather started training in 2000 to inspire PAs, EAs and administrators to excel. She travels the world enabling Office Professionals to find ways to work efficiently and effectively leading to the success of their organisations. As well as PA/EA masterclasses, she offers Administrative Workshops, Minute Taking, Business Writing and Speedwriting training; groups or one to ones.

She is the author of four Amazon top ten selling books, a certified NLP practitioner, winner in 2017 and 2018 of the North West Enterprise Best Administrative Staff Training Provider Award and the creator of the BakerWrite speedwriting system. Her training programme is endorsed by the Institute of Administrative Management.

She is a proud supporter of Isipho Admin in South Africa and a Prince's Trust business mentor.


Outstanding. Areas covered and information given was so useful and insightful, Heather is very engaging and fun. Left me feeling very impressed and proud of my profession. Excellent course on practical and emotional skills needed for being a mind blowing PA. Very empowering.
EA and Office Manager
Brilliant. Completely different from bog standard PA training. Heather really knew her stuff and the training current really thought through and delivered brilliantly. Really informative and detailed. A lot about mental and physical behaviour, really interesting and lots of real life stories relevant to the discussions.
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The Exceptional PA
The Exceptional PA
23/03/21 9:30 - 15:30