We will all encounter unreasonable behaviour or a 'difficult' colleague at some point.
Often this behaviour has no real effect on us, but we can find it uncomfortable to observe. Sometimes though, it can cause us real difficulty and make our working lives unpleasant.
In this fascinating and extremely popular workshop, you'll discover how to prevent many ‘difficult' behaviours as well as a wealth of tools and techniques to deal with those which arise regardless of your attempts to prevent them.
We'll explore a range of specific behaviours, including:
Developing skills for handling difficult people
Feedback and difficult conversations
Managing conflict
Next steps
This course is suitable for delegates at all levels who may be faced with challenging behaviour in the workplace. This course will focus primarily on the needs of people facing challenging behaviour from staff, co-workers and managers. The content may also be helpful for customer or public facing roles, because the techniques and behaviours learned will be applicable to those situations, but much of the time will be spent on dealing with difficult colleagues.
David has worked in training and development for over 20 years, working in four continents and nearly 50 countries. His work ranges from one to one coaching to managing multinational training programmes and his clients range from small family businesses to the European Commission, United Nations and Middle Eastern petrochemical companies. He is the author of around a dozen books and many journal articles. He is also a qualified and practising hypnotherapist and NLP practitioner. He spent 21 years with the major professional services firms, Arthur Andersen and PricewaterhouseCoopers, before becoming an independent trainer, coach, facilitator and speaker in 2002.
A former professional musician, David still occasionally performs and he collects instruments from around the world on his travels. He is the author of several books including 'Managing Difficult People At Work' and 'The Business Strategy Toolkit'.