We will all encounter unreasonable behaviour or a 'difficult' colleague at some point.
Often this behaviour has no real effect on us, but we can find it uncomfortable to observe. Sometimes though, it can cause us real difficulty and make our working lives unpleasant.
In this fascinating and extremely popular workshop, you'll discover how to deal with ‘difficult' behaviours in colleagues, staff and managers at work, and leave equipped with a wealth of tools and techniques to manage those that arise regardless of your attempts to prevent them.