The PA as a Manager (2 day course)

The 21st century PA is a Manager, no longer the typist sitting at their desk awaiting instructions as in the past. To excel in this role the PA needs a wide range of skills and attributes.

DateVenuePrice
Thu 28 Feb 2019 - Fri 01 Mar 2019 9:30am - 4:30pm Manchester
Holiday Inn ManchesterAddress

  25 Aytoun Street, Piccadilly, Manchester M1 3DT

For Sat Nav please use M1 3DT


Car Parking

NCP Car Park – Piccadilly Gardens M1 3AY

24 hours – discounted rate of £17.50

Park before 9am - £4.50 up to 12 hours

 

Bus Station – Piccadilly Gardens – 50m

MetroLink Tram Stop – 50m

Train Station – Manchester Piccadilly – 200m

Airport – Manchester International – 14 Minute on Train, 9 miles driving. 

 

Directions from Manchester Piccadilly train station - 2 minute walk

Walk down the station approach until you come to traffic lights.  Turn left.  Doubletree Hilton will be on your left, Holiday Inn is on your right.

£999.00*
Tue 16 Apr 2019 - Wed 17 Apr 2019 9:30am - 4:30pm London
CCT Venues Barbican

CCT Venues Barbican

Address

  Aldersgate House, 135-137 Aldersgate Street, London EC1A 4JA

Telephone

  0207 776 4794

Located next door to Barbican tube station.  

Directions

Exit Barbican tube station and turn right.  Barbican CCT Venues is located next door but 1 to the tube station, on the corner of the road.  Download full details here.

Parking

There is an NCP car park only minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for  a full day.

There is an NCP car park  minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for a full day.

Hotels

The closest hotels are:

Citadines Aparthotel, Barbican (3 minute walk on the same road).

Malmaison (4 minute walk)

Rookery Hote (5 minute walk)

£999.00*

*Two delegates £949.99 per delegate.
All prices are exclusive of V.A.T.

Rated by 16 delegates

Overview

The 21st century EA/PA is an emotionally intelligent leader.  S/he does the same job as their Executive and have the same objectives, they simply do different tasks to achieve those objectives.

The 21st century PA is a Manager; no longer the typist sitting at their desk awaiting instructions as in the past.  To excel in this role the PA needs a wide range of skills and attributes.  This highly interactive and discussion based two day course will prepare each PA to excel in their specific roles.  They will leave with their own personal action plan to ensure their continuing development and the success of their organisation.

What you'll learn

Day One

  • Importance of the role
    • Define the importance of the PA role
  • Communications, confidence, assertiveness
    • Understand the importance of communication skills
    • Appreciate the barriers to confidence and learn methods to exude confidence
    • Prepare techniques to speak and react assertively at all levels
  • The impact and potential benefits of organisational change
    • Explain reasons organisations have to change
    • Understand the impact this change may have on colleagues and yourself
    • Learn how to adapt and be flexible
    • Benefit from change

  • Release yourself from limiting beliefs
    • Understand the causes of limiting beliefs
    • Turn those limiting beliefs into empowering beliefs
    • Set goals

  • Understand people's different behaviours and learn techniques to influence, negotiate and lead
    • Learn why people behave differently.. and not always predictably
    • Find out your working style
    • Understand how to influence others and negotiate
    • Become a leader

  • Action plan 1 - put together your personal action plan to implement on your return to work

Day two

  • Recap on day 1
  • Project management
    • Learn techniques to plan projects successfully
    • Plan a project
  • Chair meetings and create excellent minutes
    • Ensure meetings are chaired efficiently
    • Learn how to prepare to take minutes
    • Take effective notes
    • Create professional minutes

  • Successful presentations
    • Learn how to prepare a presentation - practical tips and techniques for delivering engaging presentations and overcoming nerves.  Please note you won't be asked to deliver a presentation on the course.

  • Action plan 2 - put together your personal action plan to implement on your return to work

Who is it for?

This course is aimed at experienced PAs, EAs, senior secretaries and office managers who want to add to their existing portfolio of skills.

DateVenuePrice
Thu 28 Feb 2019 - Fri 01 Mar 2019 9:30am - 4:30pm Manchester
Holiday Inn ManchesterAddress

  25 Aytoun Street, Piccadilly, Manchester M1 3DT

For Sat Nav please use M1 3DT


Car Parking

NCP Car Park – Piccadilly Gardens M1 3AY

24 hours – discounted rate of £17.50

Park before 9am - £4.50 up to 12 hours

 

Bus Station – Piccadilly Gardens – 50m

MetroLink Tram Stop – 50m

Train Station – Manchester Piccadilly – 200m

Airport – Manchester International – 14 Minute on Train, 9 miles driving. 

 

Directions from Manchester Piccadilly train station - 2 minute walk

Walk down the station approach until you come to traffic lights.  Turn left.  Doubletree Hilton will be on your left, Holiday Inn is on your right.

£999.00*
Tue 16 Apr 2019 - Wed 17 Apr 2019 9:30am - 4:30pm London
CCT Venues Barbican

CCT Venues Barbican

Address

  Aldersgate House, 135-137 Aldersgate Street, London EC1A 4JA

Telephone

  0207 776 4794

Located next door to Barbican tube station.  

Directions

Exit Barbican tube station and turn right.  Barbican CCT Venues is located next door but 1 to the tube station, on the corner of the road.  Download full details here.

Parking

There is an NCP car park only minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for  a full day.

There is an NCP car park  minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for a full day.

Hotels

The closest hotels are:

Citadines Aparthotel, Barbican (3 minute walk on the same road).

Malmaison (4 minute walk)

Rookery Hote (5 minute walk)

£999.00*

*Two delegates £949.99 per delegate.
All prices are exclusive of V.A.T.

Don't want to book right now?  Remind me about this event

Your facilitator

Heather Baker

Following 22 years as a secretary and then PA, Heather started training in 2000 to inspire PAs, EAs and administrators to excel.  She travels the world enabling Office Professionals to find ways to work efficiently and effectively leading to the success of their organisations.  As well as PA/EA masterclasses, she offers Administrative Workshops, Minute Taking, Business Writing and Speedwriting training; groups or one to ones.

She is the author of four Amazon top ten selling books, a certified NLP practitioner, winner in 2017 and 2018 of the North West Enterprise Best Administrative Staff Training Provider Award and the creator of the BakerWrite speedwriting system.  Her training programme is endorsed by the Institute of Administrative Management.   

She is a proud supporter of Isipho Admin in South Africa and a Prince's Trust business mentor.

Here's what our delegates are saying about this event…

Excellent. Short sessions of value, fun, take away tips. Lots of interaction as a group. Heather has a huge level of knowledge from her own PA experience.

PA , Computershare

Great, interactive and informative. Reaffirms the importance of the role.

PA, Computershare

Great! Good group, well led. Good refresher for the role I do.

Corporate Governance Manager , NHS Foundation Trust

Very informative. A good oversight to being a manager as well as a PA.

EA to Senior Partner

Excellent. Short sessions of value, fun, take away tips. Lots of interaction as a group. Heather has a huge level of knowledge from her own PA experience.

PA , Computershare

Great, interactive and informative. Reaffirms the importance of the role.

PA, Computershare

Great! Good group, well led. Good refresher for the role I do.

Corporate Governance Manager , NHS Foundation Trust

Very informative. A good oversight to being a manager as well as a PA.

EA to Senior Partner

It provided wonderful tips and insights that can easily be implemented at work. Helpful, insightful and very practical.

Administrative Coordinator and EA

Very interactive and engaging the days flex by. Great for meetings and presentations.

Executive Assistant

It was really informative, engaging and easy to follow. The trainer kept it lively, on time and well paced. It gives a PA the tools on how to move into an EA role.

PA to CEO

Really good, I enjoyed every task and talk. I got a lot out of the training.

Senior Executive Assistant and Office Coordinator

Thoroughly enjoyed both days of training. Informative, relaxed and thorough.

EA to Board of Directors

A very engaging and interesting two days. I though the interactive sessions were fun and kept our attention. Heather's anecdotes were very entertaining. Very worthwhile.

Department Secretarial Manager

Very informative and engaging. I enjoyed it and would recommend to others. Fun, interactive and practical. It gave me the opportunity to meet new people and network.

PA

Excellent, engaging really enjoyed it and found it worthwhile. A valuable tool, very insightful.

Legal PA Coordinator

Both days very informative, helpful, interactive and presented well. A must.

PA to the Executive Team

Very good. Heather engaged with everyone, made us feel important in our roles. I found the course really useful. The course covered all the areas of a PA and the upcoming changes of the role.

Department Secretarial Manager

Thorough, though provoking, engaging and relevant. Very topical providing you with ideas and skills to enhance your performance and aid career development.

Department Secretarial Manager

Excellent. Engaging and held my attention throughout. It encouraged me to self evaluate and feel empowered at what I can do. A must do course lots of very helpful tips

Department Secretarial Manager and PA

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