Attendees will gain the insights, technical know-how and emotional intelligence to excel in this constantly demanding and challenging role. They will also know how to enable their managers to excel in their roles.
| Date | Venue | Price | |
|---|---|---|---|
| Tue 11 Feb 2020 9:30am - 4:30pm | Glasgow | £560.00* | |
| Thu 20 Feb 2020 9:30am - 4:30pm | Manchester | £560.00* | |
| Wed 04 Mar 2020 9:30am - 4:30pm | London | £560.00* | |
| Tue 21 Apr 2020 9:30am - 4:30pm | Manchester | £560.00* | |
| Thu 23 Apr 2020 9:30am - 4:30pm | Birmingham | £560.00* | |
*Two delegates £520.00 per delegate.
All prices are exclusive of V.A.T.
Rated by 110 delegates
The Personal Assistant is the Executive's business partner, helping him/her achieve their business objectives by sharing the workload.
The Exceptional PA is a packed training course designed to enable PAs to attain the necessary skill sets to ensure they become the business associate their manager needs.
This interactive, practical workshop is designed to provide EAs/PAs with the vital insights, technical know-how and emotional intelligence to excel in this ever demanding and challenging role.
Any PAs/EAs.
| Date | Venue | Price | |
|---|---|---|---|
| Tue 11 Feb 2020 9:30am - 4:30pm | Glasgow | £560.00* | |
| Thu 20 Feb 2020 9:30am - 4:30pm | Manchester | £560.00* | |
| Wed 04 Mar 2020 9:30am - 4:30pm | London | £560.00* | |
| Tue 21 Apr 2020 9:30am - 4:30pm | Manchester | £560.00* | |
| Thu 23 Apr 2020 9:30am - 4:30pm | Birmingham | £560.00* | |
*Two delegates £520.00 per delegate.
All prices are exclusive of V.A.T.
Following 22 years as a secretary and then PA, Heather started training in 2000 to inspire PAs, EAs and administrators to excel. She travels the world enabling Office Professionals to find ways to work efficiently and effectively leading to the success of their organisations. As well as PA/EA masterclasses, she offers Administrative Workshops, Minute Taking, Business Writing and Speedwriting training; groups or one to ones.
She is the author of four Amazon top ten selling books, a certified NLP practitioner, winner in 2017 and 2018 of the North West Enterprise Best Administrative Staff Training Provider Award and the creator of the BakerWrite speedwriting system. Her training programme is endorsed by the Institute of Administrative Management.
She is a proud supporter of Isipho Admin in South Africa and a Prince's Trust business mentor.
Brilliant. Completely different from bog standard PA training. Heather really knew her stuff and the training current really thought through and delivered brilliantly. Really informative and detailed. A lot about mental and physical behaviour, really interesting and lots of real life stories relevant to the discussions.
It was wonderful, Heather's knowledge was so great to be shared. It touched on points that you wouldn't think of day to day when you are so caught up with work. Want to give it a 10. If you want to know the logic and reasoning of how to be a PA do this course.
Great!! Lovely group who interacted very well. Good group participation, lots of tips and ideas shared. New ways of looking at things. Well presented, great interaction and the trainer made sure the group understood and feedback was given to all questions. All aspects proved valuable.
Very insightful. Practical hints and tips to enhance and improve the perception of the role of PA and build rapport with colleagues. Heather was an inspiration! Very knowledgeable and was able to use examples that we could all relate to.
Brilliant. Completely different from bog standard PA training. Heather really knew her stuff and the training current really thought through and delivered brilliantly. Really informative and detailed. A lot about mental and physical behaviour, really interesting and lots of real life stories relevant to the discussions.
It was wonderful, Heather's knowledge was so great to be shared. It touched on points that you wouldn't think of day to day when you are so caught up with work. Want to give it a 10. If you want to know the logic and reasoning of how to be a PA do this course.
Great!! Lovely group who interacted very well. Good group participation, lots of tips and ideas shared. New ways of looking at things. Well presented, great interaction and the trainer made sure the group understood and feedback was given to all questions. All aspects proved valuable.
Very insightful. Practical hints and tips to enhance and improve the perception of the role of PA and build rapport with colleagues. Heather was an inspiration! Very knowledgeable and was able to use examples that we could all relate to.
It was excellent, really informative and thought provoking. I realised that a lot of other PA's feel the same as I do. Well worth attending, especially to anyone starting out in a PA post. Great insight into the day to day issues of being a PA.
Very useful, lively, interactive and thought provoking. I have left with some great actions to put into practice. Focuses and reminds you of objectives.
Very good training. Tips to help understand value of role we performs and importance of working in partnership with your manager. Helps you reflect and focus on areas to help you develop.
Very informative, Heather clearly has the experience and hands over information in an easy to understand way. Helpful, always useful to brush up on day to day activities and be reassured you are doing the right thing or improve on what you are doing.
Loved this course, learnt a lot and enjoyed listening to everyone's thoughts and ideas. Interesting, fun, great for those who are experienced and new to the role.
Good real life examples used. Helped me to think differently about the importance of my role and relationship with my Director. Useful in giving an insight as to what goes on in other organisations. Useful tips on how to act assertively and get the most out of my role.
Today has been very valuable in helping me realise that our profession is of real importance in the workplace. It has been very informative and covered topics I haven't given thought to before. Very interactive, thought provoking and a fantastic networking opportunity.
Outstanding. Areas covered and information given was so useful and insightful, Heather is very engaging and fun. Left me feeling very impressed and proud of my profession. Excellent course on practical and emotional skills needed for being a mind blowing PA. Very empowering.
Interesting, interactive and entertaining. A Comprehensive introduction to improving skills as a PA. Provides a good basis for new PA's and some food for thought for experienced PA's.
Very informative and gave me a good insight into what the role of a PA should be.
Really interesting and informative. Heather spoke about our daily jobs like they really mattered and I came away from the course really keen to implement what I had learnt. A confidence booster for any PA/secretary with lots of helpful hints and tips on how to become a more efficient and exceptional PA.
Informative, enjoyed the interaction with the group. Heather made it fun. Worthwhile if you need ideas/tips. Invaluable if you want to be a better PA. Would recommend.
Excellent, very motivating, great fun and thought provoking. Well worth it. Extremely well presented in a fun and interesting style.
Very inspirational. I was left feeling refreshed and that I am a lot better at my job than I give myself credit for. Definitely worth attending for any PA/EA. A great experience to network with other PAs.
Very good! I learnt a lot and will use it when I start my job as a PA. You will get a lot out of it.
Great interaction very comfortable and motivational. This course helps you to understand peoples reactions and perceptions.
Excellent training, had a great day and will take a lot of tips away with me. A great course for essential tips and networking.
Incredible, interactive, thought provoking and confidence building. A great way to meet like minded people, share experiences, learn new ways of working and how to gain some focus.
Very good and informative. Well presented in a relevant format. Lots of useful tips and advice. Relaxed course but lots of useful ideas. Good networking event.
A very well formatted, interactive and useful course. Great insight into what a good EA looks like. Thoroughly enjoyed. The emotional intelligence section is very interesting.
Really enjoyable, thought provoking. Heather is a great trainer with inside knowledge of an 'exceptional PA'. Fast paced, fun, interactive and informative. A great day!
Excellent much better than I expected. I am able to to take a few things and apply them in my role. Well worth it Heather had first hand experience and that made a big difference. I can easily relate to it in my role.
Brilliant. Great group of ladies to participate with, Heather was extremely knowledgeable and very interesting. Very interesting covered more topics than anticipated.
The session was really enjoyable, providing opportunity to reflect and identify areas for change. Also reaffirming that I do somethings right. Good opportunity to reflect on how you work, share experiences and network. Nice venue.
Good clear training programme good interaction with other participants. Key to becoming an efficient and effective PA
Excellent, informative and interesting. Valuable toolkit for all PA's and administrators.
Well thought out informative and to the point. Loved the exercises which were interactive. Very encouraging and positive.
Really good and positive. An excellent way of getting to hear about other PA's workloads and challenges.
Easy to digest, interesting, encouraging and thought provoking.
I thought it was fantastic I left feeling very important. 100% worth attending very informative opens you mind and great to network.
Reinforced the things I am doing correctly and ideas to change or improve. It opens your mind to new ways of working and the importance of your role in the organisation.
Very good, a good course for PAs to reiterate the importance of their role.
Very constructive, insightful and helpful. A 'must' attend course.
Excellent, gave some new insights into ways of working. Definitely worthwhile to all levels of PA.
Great really helped with focusing on different ways of looking at my roles, good insights and forward thinking. Good for all levels and not just for PAs.
Very good Heather was friendly and informative, covered a lot of topics by sharing her knowledge and past experiences. A great session which covers useful skills and tips for all levels of PA. Good sharing forum.
Very good, reinforced what I am doing well and helped me focus on what I can improve. Very insightful for today's PA who needs to do so much more than routine tasks - lead, manage, influence etc.
Very informative and incredibly well delivered. Excellent and very worthwhile will leave you feeling much more confident.
Brilliant. Great way to re-think about the way you work and how it impacts on yourself and others in the business.
I found it extremely helpful it touched on things that I had never thought of. Worthwhile.
Excellent I think I have gained some very valuable skills. The best course I have ever been on. You will learn things that you thought you already knew.
Excellent! Inspiring and supportive. Worth attending, and not just for PAs.
Very informative and builds confidence. Gives lots of useful tips and information.
Excellent day, learnt a lot and met some great PAs. Great tips and techniques to guide a good PA.
Excellent day, well organised and presented. A useful day to gain tips.
Really informative and interesting. Heather made it a really enjoyable day. Well worth attending.
Excellent tips al along the day makes you focus on small details that can make a real difference. An absolute must if you take your career as a PA seriously.
The training was fun and informative. Definitely worth it.
Very constructive and clarified rights to take control of a business relationships at work.
Excellent, very informative. Brilliant, every little thing was covered,
Brilliant, very relaxed atmosphere and nice to hear others in same field of work.
Really interesting. Picked up lots of infomation and tips, I'm going away with lots of ideas.
Very informative, going away with a lot to think about on the train home! Interactive and informative.
Very good, enjoyed content and can take two proactive things away with me. A good way to boost your confidence and to empower your thinking to put things into action.
Clear and concise. Very enjoyable, great teacher, best course I have attended. Very worthwhile.
Really enjoyed it. Lots of useful ideas. Informative, thought-provoking and fun!
Excellent course, full of interesting things and everything every PA should know. Insightful, comprehensive and a must for all PAs.
Excellent, Heather is very knowledgeable, approachable and positive. Lots of group interactions and time to share experiences, a rare experience for PAs!
Excellent Course, a must do course for PAs.
Very informative and really enjoyed it. Informative, enjoyable especially the interactive bits.
Excellent, some great tips. Useful and fun.
I found it very interesting and reinforced some of what I already do and also gave me new ideas and things to think about. Was nice to meet new people. A great course for any PA whether you are newly qualified or have been in your job for years.
Really enjoyed it. Heather makes you feel very comfortable in commenting and so encourages the group to speak and participate. really beneficial, great day, perfect group size and team work. In a lovely hotel with lovely lunch provided which adds to the experience.
Fantastic and a real eye opener! It's not only given confidence within work, but personal life too. Inspirational :)
Excellent, very informative. God role play examples that weren't too daunting. Its great for PAs of all ages and abilities. You're never too old to learn new processes or ways of thinking and working.
Lots of great information real life situations. Real eye opener, made you think about certain things you wouldn't normally. Fantastic. A must attend! Very useful for me.
Good mix of activities. Links with personal experiences/tips to improve yourself and relationships with others. Better ways of working.
Enjoyable, good relevant topics. Good group of people varied industries/organisations. Great course for someone aspiring to "be the best PA" Excellent knowledge/understanding.
The training was very informing and inspiring. A brilliant course and a very enjoyable day. I found it really interesting.
Excellent course, really enjoyed it! Very helpful points to take away. Lovely, personable and helpful trainer. Good pace and good mix of interactive and listening.
Highly interactive, great use of theories in easy to grasp, bit size pieces. Thank you!
Very good course, insightful and informative. Great times and motivation. Clear, concise and interesting.
I thought it was informative and a good length. Nice and approachable trainer.
Excellent, will be suggesting other EA/PAs take the course as well. Clear, very professional and friendly trainer. Very interesting.
Very good. Pace was fluent and content was interesting. Very good, thank you.
I really enjoyed it and am pleased with what I took away. Excellent tips which made common sense.
Very useful to network with other like minded people and to share experiences. Learn some new things that reinforced some aspects I already do. Good mix of participation and listening.
Heather is a brilliant facilitator and a great communicator. Excellent training, has given me a different and dynamic approach to my role within NYP.
Feeling enthused to return to work and put into practice the techniques I've learnt.
Excellent! Inspirational! Gave value to what we do and showed how much we know and can do. Brilliant day.
Brilliant!! As this is my first job as a PA it was really interesting to listen and learn how others work.
Really good, useful course. Have lots of ideas to take back to work. Definitely motivated to set up some admin team meetings to share best practice etc. Fab facilitator, would definitely choose another course run by her again. Going to see if any of my team can come to this course, depending on funding.
Exceptionally fun and interactive as well as informative. Facilitator was great.
Relaxed environment and encouraged sharing of experiences. Reinforced belief in myself and my abilities.
Very interesting and informative. Good examples. Trainer had an excellent rapport with group. Would enjoy additional NLP training.
Impressed with material and the way in which the training was delivered. Presentation was exceptional.
Excellent training course. Very informative and enjoyable. Excellent trainer, very knowledgeable and made the course fun and enjoyable.
Brilliant!! I feel very empowered and confident. Lots of practical and useful advice.
Really helpful, engaging and innovative. Friendly, engaging and approachable trainer with practical experience.
Absolutely brilliant! Very insightful. Heather was so knowledgeable and welcoming. She really understood everyone's point of view and was a great trainer.
Very interesting and nice input from delegates. Made me feel the importance of my position and raised my confidence.
Really interesting course. Has given me the knowledge and confidence to go back and change the way I work and communicate with people. Kept my attentiol the way through.
Very motivating. Lots of ideas, really useful.
Very useful. Made you stop and think about how you perform.
Vibrant delivery; great content; really beneficial. All of it was really useful, lots to take back and implement.
Inspiring and informative. Excellent trainer with real experience of being a PA.
Really enjoyed the content and pace of the day. Very good trainer.
Great! Very engaging and good content.
Really informative, great examples, interactive. Heather was fantastic! Friendly, knowledgeable, professional. Loved the whole 'emotional intelligence' concept.
I found it really informative, interesting and empowering. Very friendly and knowledgeable trainer.
Excellent and well worthwhile attending. Very relaxed atmosphere. Brilliant event and interesting to hear other's views of being a PA.
Enjoyed the day. Good to share experiences and ideas. Friendly and personable trainer who was speaking from experience.
Excellent course. Very interesting and useful.
Very insightful. Useful to come away from the office and reflect with like minded people in similar roles. Trainer was very engaging and kept delegates interested throughout the day.
Really insightful. Learnt tips on dealing with other members of staff. Really good interaction and time to discuss issues with others in similar roles.
Excellent day. Enjoyed the activities and brain gyms to remotivate us in the afternoon. Good mix of activities and the right amount of participation. Heather has a lovely manner, excellent at encouraging participation.
