The Exceptional Manager

This intensive one-day course is designed to help you understand what it means to be an outstanding middle manager. More importantly, you'll learn the skills to be one.

DateVenuePrice
Thu 05 Dec 2019 9:30am - 4:00pm London
CCT Venues Barbican

CCT Venues Barbican

Address

  Aldersgate House, 135-137 Aldersgate Street, London EC1A 4JA

Telephone

  0207 776 4794

Located next door to Barbican tube station.  

Directions

Exit Barbican tube station and turn right.  Barbican CCT Venues is located next door but 1 to the tube station, on the corner of the road.  Download full details here.

Parking

There is an NCP car park only minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for  a full day.

There is an NCP car park  minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for a full day.

NCP provide the opportunity to arrange parking in advance - please see here.

Hotels

The closest hotels are:

Citadines Aparthotel, Barbican (3 minute walk on the same road).

Malmaison (4 minute walk)

Rookery Hotel (5 minute walk)

£520.00*

*Two delegates £480.00 per delegate.
All prices are exclusive of V.A.T.

Rated by 85 delegates

Overview

Improve your performance as a manager

It's not easy being a middle manager. Your job is to translate your organisation's overall vision and strategy into day-to-day actions that deliver results.

Middle managers are often promoted on the basis of their technical skills. They can be thrown into roles where expectations are high but there's little clarity on exactly what they must do to meet them.

This intensive one-day course is designed to help you understand what it means to be an outstanding middle manager. More importantly, you'll learn the skills to be one.

What you'll learn

How to manage and motivate your team

  • How to use the power of feedback to keep your team on track
  • How to make sure your team know exactly what you expect of them
  • How to be tough but fair
  • How to get the right balance between micro-management and abdication
  • How to assess your team's performance - do your people pass the keeper test?
  • How to energise and motivate your teamHow to be strategic

Understanding your organisation's purpose, vision, strategy and values

  • The three most important ways to communicate vision and values
  • Five questions you must ask your boss
  • How to give your boss the feedback they need

How to manage yourself

  • Why trust matters and how to build it
  • Your most precious personal resource and how to manage it
  • How to tame the email beast
  • How to negotiate your workload and say no when you have to
  • How to get the best out of meetings
  • How to deal with pressure and stress
  • Are you the role model you want to be?

Practical problem solving

  • How to gain new perspectives on a current business challenge
  • Practical problem solving session where you can commit to take action on a real challenge you are facing at work

 

Who is it for?

  • Middle managers
  • Managers who manage team leaders and other managers
  • HR and L&D specialists who want to enhance their understanding of the middle manager's role
DateVenuePrice
Thu 05 Dec 2019 9:30am - 4:00pm London
CCT Venues Barbican

CCT Venues Barbican

Address

  Aldersgate House, 135-137 Aldersgate Street, London EC1A 4JA

Telephone

  0207 776 4794

Located next door to Barbican tube station.  

Directions

Exit Barbican tube station and turn right.  Barbican CCT Venues is located next door but 1 to the tube station, on the corner of the road.  Download full details here.

Parking

There is an NCP car park only minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for  a full day.

There is an NCP car park  minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for a full day.

NCP provide the opportunity to arrange parking in advance - please see here.

Hotels

The closest hotels are:

Citadines Aparthotel, Barbican (3 minute walk on the same road).

Malmaison (4 minute walk)

Rookery Hotel (5 minute walk)

£520.00*

*Two delegates £480.00 per delegate.
All prices are exclusive of V.A.T.

Don't want to book right now?  Remind me about this event

Your facilitator

Larry Reynolds

Larry is our courageous conversations expert. He develops managers in a wide variety of organisations in both the private and public sector – recent clients include Bolton NHS, Cambridge University, Johnson & Johnson, London Borough of Hackney, Tetra Pak and Torus Housing. Our course participants love Larry's energy, knowledge, and practical approach to management and leadership.

Here's what our delegates are saying about this event…

Excellent, well presented, useful content. Good ideas put into practise. Full of insights and practical examples. It will take you out of your comfort zone in a very safe way.

Customer Care Manager

Excellent - well presented, interesting, nice atmosphere. Very useful and thought provoking. A good run through some of the basic skills you will use everyday as a manager.

Group Manager

Excellent and thought provoking.

, Metaswitch

Interesting, made me think about areas I hadn't previously. Open honest and though provoking.

Graduate Recruiter

Excellent, well presented, useful content. Good ideas put into practise. Full of insights and practical examples. It will take you out of your comfort zone in a very safe way.

Customer Care Manager

Excellent - well presented, interesting, nice atmosphere. Very useful and thought provoking. A good run through some of the basic skills you will use everyday as a manager.

Group Manager

Excellent and thought provoking.

, Metaswitch

Interesting, made me think about areas I hadn't previously. Open honest and though provoking.

Graduate Recruiter

Useful thought provoking. Very engaging presenter. Good intro into useful techniques for management.

IT Manager

Very informative and a great refresher. Provides some great new ideas and enforces good practise.

Development Manager

Really enjoyed it, lots to think about and use in my role, glad I did it. I also enjoyed the interaction with colleagues. A great introduction to giving feedback and coaching.

, HEFCE

Excellent, helpful, informative and likely to have an impact. Focused on key aspects of good management.

Manager, HEFCE

Really useful, practical and memorable. Confidence boosting, I learned a lot.

HE Engagement Manager, HEFCE

It was brilliant. Well planned and well delivered. Equips you with tools to make you a more effective manager and worker.

Policy Adviser, HEFCE

Very useful, lots of practical tips and the small group work helped. Useful if you're an existing manager to pick up tips. Also useful for new managers or for people who give work to others.

Analyst, HEFCE

Very good, lots of interaction. Engaging and enlightening.

TEF Project Administrator, HEFCE

Immensely useful, well structured and well taught. An excellent way of trying out new approaches to difficult management situations.

, HEFCE

It was interactive with a good pace to help maintain level of engagement. Practical examples of how to put techniques into practice.

, OFFA

Really insightful. Exercises directly relevant to my day to day work. Will use this immediately. Brilliant way to take a step back and evaluate how things are going.

Analyst, HEFCE

Excellent, will put it to use. A must for new and established managers.

PA, HEFCE

Great. High energy all day very good pace. Learned lots of practical tips. Couldn't be happier. An insightful and motivating look at management it's importance and how to do it better.

, HEFCE

Very useful, good practical exercises. Good examples of giving feedback, coaching and motivation.

Analyst, HEFCE

Useful and practical. Well pitched and in context. Practical guidance and tips on how to manage and talk to your mangers.

Higher Education Knowledge Adviser, HEFCE

Very good and made me think about how I deal with 'things'. I enjoyed the day you had my attention all the time.

Nurse Manager, Bristol Care Homes - Beech House

Very good, specific and relevant. It will definitely help me in my role. Well presented/facilitated. Great group work. A good course to explore and develop your management skills. A great reflective day.

Nurse Manager, Bristol Care Homes - Glebe House

The training was well presented and it has been an eye opener for the thing that I might have been doing wrong. I would recommend it.

Unit Manager , Rodor Housing and Support

A course that helps improve one's management skills. Very insightful, learnt a lot. Very informative and though provoking.

Service Manager, Rodor Housing and Support

Thought it was useful, some good tools to take back and try. Lots to think about. I would describe it as how to better manage teams and yourself.

Head of HR, National Star

Very informative, thinking outside the box. It is worth thinking about what the expectations are and what you have to offer.

Manager, Rodor Housing and Support

Very informative, some very useful frameworks and tips. Useful and interesting.

Marketing and BD Manager, Withers and Rogers LLP

Very well structured, great information and examples. Lots of time for interaction and practise. A course which will enable you to give feedback, plan and organise yourself and your team.


Very good, interesting, thought provoking and informative.

Events Manager, Bishop Grosseteste University

Very interesting, some topics I already knew or practised but also provided new topics. Role playing scenarios were useful. An insight into team management with practical tips plus a dose of self analysis and reflection.

Director of IT, Shrewsbury School

Excellent the best training course I have been on in the last 5 years. Lots of helpful strategies and hints. If you are new to management or need a refresher in the importance of your role and how to be more successful, efficient and effective then this is for you.

Programme Manager, The College of West Anglia

Very well done. Very interactive- which made it more interesting especially being able to pull in real life examples.

Data Strategist, Hante Hanks

Very good and relative to my role. Good ratio of practical and discussion sessions.Relevant to managing people and processes; thought provoking and well delivered.

Project Manager, National Institute for Health and Care Excellence

Excellent. Very practical and paced just right. Good time management! A thought prvoking practical coure on how to be a better manager- regardless of how experienced you are as a manager.

Associate Director, Complyport

It was very good, high energy, fast paced and engaging. Larry was excellent. Covers a variet of management topics including good, practical exercises.

VP Engineering, Metaswitch

Very detailed and very helpful. Very helpful especially with people of less experience in managerial skill.

Senior BMS, Hammersmith Medicines Research

The topics that were discussed were very useful and relate to our daily duties. Learnt some good techniques.Very informative course with real life situations. Good opportunity to deal with issues with people from other sectors.

Senior Biomedical Scientist, HMR

Very good. Well thought out and constuctive. Liked the interactive sessions.A good, well planned course, that would benefit any manger especially someone who struggles to organise themselves and is stressed.

Senior Biomedical Scientist, HAmmersmith Medicines Research

It was very interesting and relative to what I do on a day to day basis.A great opportunity to hone key management skills, in an interactive session.

Commercial Manager, Family Mosaic

Great course, enjoyed the level of interactivity and practical discussions will be leaving with good takeaways and techniques to put into practice. Good balance of theory and practical.

Head of Events, Hanson Wade

Excellent! Insightful and very, very well delivered. Gives you a good grounding and food for thought around management principles.

, Kingston University

Great, very productive and engaging. A course for all managers.

Head of Operations , Somerset Capital Management

Excellent, engaging, informative and empowering. Good interactivity and break out groups. A course that tries to change the way you manage and interact with people in general, but with emphasis on the workplace.

Associate Director, Complyport

Excellent- good topic coverage and superbly presented by Larry. It was engaging, to the point and inclusive for the whole room.Very worthwhile course to anyone who manages or coaches people in the workplace.

Senior Investment Accountant , J. Rothschild Capital Management ltd.

Very useful and thought provoking. Lots of opportunities to try out techniques in small groups. Very practical and interesting.

Analyst, HEFCE

Covers really good advice on feedback, work setting and control.

Assurance Consultant, HEFCE

Really interesting. Good tips. A useful process to make you think about different techniques you can use as a manager.

Analyst, HEFCE

It was fantastic. Very thought provoking and lots of practical application. Nice balance between theory and putting theory into practice.An excellent introduction to coaching and getting the best out of staff and yourself.

Commercial strategy, HEFCE

Good practical session. Lots of Participation.Gives you coping strategies for difficult situations.

Assurance Consultant, HEFCE

Useful refresher with enthusiastic and engaging trainer. Useful to meet other HEFCE staff. Good practical examples. It gives you options to consider No 'silver bullet' ('cos there aren't any!)

S.H.E.P.A, HEFCE

Excellent- all of our line managers should attend- easy not to reflect on giving feedback but so important.Larry was excellent!

Deputy Project Manager, HEFLE

Very helpful and informative. I enjoyed the coaching although it wasn't what I expected.Worthwhile and helpful, for anyone including those who didn't line manage.

Higher Education Policy Adviser, HEFCE

Really good! I think that people that aren't managers should consider the training as it is a natural opposite and it helped build some context for me.Good worthwhile to anyone. You will leave with actions to take back to your management.

Analyst, HEFCE

Very useful- practical tips to take away and a good mix of discussion, info, practice and tools.Interactive course.

Executive Assistant, HEFCE

Engaging, fun and useful. Practical advice on everyday issues that will help you feel better equipped to manage.

Communications Manager

Interesting to cover some unknown techniques. Good to hear other people's views.Some interesting techniques for feedback and coaching.

Senior Software developer

Interesting and useful. The interactive nature and forcing us to act out the mechanisms and advice from the training worked really well.Useful for gaining confidence in tackling issues as a manager as well as generally.

Analyst, HEFCE

Really enjoyed it, it was a great insight into some different techniques. A really great session and a great trainer. Very engaging.

Training and Development Manager

Well presented and useful techniques. Run and easy to follow with lots of interaction.

Technology Consultant

Excellent, lots of topics, tricks and tips that I will be able to use and apply in my role to be a better employee and manager. Great communication prior to the event and a great location.

Teacher

Informative, interactive and fun.

Dentist

Excellent. Well delivered, covered most topics I was hoping for.

Centre Manager

Good grounding for those new to management. Covered a good selection of relevant topics with practical, valuable tips to take away. Enjoyable, useful, motivating and credible.

UK Marketing Manager

Varied and engaging. Good content, very knowledgeable trainer. A good course for people who have some management experience.

Senior Programme Manager

Very focussed and thought provoking. Easy to follow, great! Very worthwhile.

Head of Student Services

Excellent, fun, engaging informative, organised, fast paced. A good way to spend a day. Learnt new stuff and useful skills.

Deputy Manager

I can be quite cynical about these things but was pleasantly surprised. A bit of food for thought in there. The trainer was very good and kept energy levels up and moved us through topics.

Operations Director

The course was excellent. I believe it has given me the right tools to help me improve my team and help with my progression. Perfect for managers new to the role or needing a refresher.

Operations Manager

Very interesting course, Larry was very engaging and very easy to listen to. Very enjoyable with interaction from everyone.

Contact Centre Manager

I thought it went well and learnt new tips I can implement.

Account Executive

I got a lot of useful immediately actionable advice and tools to use on a daily basis. For me it's been time well spent. It was quick-paced, to the point, very hands on and full of practical advice.

Head of Systems Architecture

Excellent, relevant, engaging and enjoyable. The best course of its kind that I have attended. Very useful for anybody line managing or regularly interacting with people.

Senior Client Manager

Concise, lots of information and good learning tools. Good mix of people, lots of energy and learning. Really useful guide to getting the best out of people you manage.

Service Manager

Very good, immersive, focussed, insightful, inspiring.

Senior Estate Manager

Good, well structured and well facilitated. Interesting mix of people. Good location and venue.

Senior Policy Advisor, HEFCE

Didn't know what to expect and had covered topics before but learnt some key facts and ideas to use and it also made me question my career. Worth attending - you may think you've heard it all before but the knowledge and tips shared plus group participation is invaluable.

Head of Governance, AXA Insurance

Informative, well run. A lot to get through in one day. Ideal for middle managers.

Business Manager

Good, tailored, useful and practical pointers. Useful. Lots to think about. Must reflect and implement.

Associate Partner, Express Solicitors

Enjoyable, thought provoking and confirmed where I am now and ideas and tactics to improve. If you are looking for personal development in your role as a manager - book this!!

General Manager, Belong

Very engaging and useful. Good group size. Very inclusive and useful handouts/pace. Up to date content.

OA Manager

Really good. Lots of food for thought and take away actions. Great for those managing others and looking to improve your your management skills.

Marketing Manager, Wax Digital

Thought-provoking and many practical tips, structures and techniques to improve my management skills. Good balance between theory and practical exercises, good opportunity to learn from others in the group.

Investment Team Manager

Really thought-provoking. Has give me a number of tools to take away and apply in my workplace. Excellent overview of management tools and techniques, great as an introduction but also a brilliant refresher. I've been a manager for 12 years and still found this very engaging.

Premises Manager

Really useful, inspiring and thought provoking.

Service Manager

Well structured, good amount of information. Simple, useful, engaging and practical.

Head of Business Systems

Really enthusiastic trainer, gave lots of opportunities for people to discus their stories. Kept us to time. A good mixture of tips, shared experience and exploration into how you can put it all into practice.

Funding Manager

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