The PA as a Manager (2 day course)

The 21st century PA is a Manager, no longer the typist sitting at their desk awaiting instructions as in the past. To excel in this role the PA needs a wide range of skills and attributes.

Tue 24 Jul 2018 - Wed 25 Jul 2018 9:30am - 4:30pm London
CCT Venues Barbican

CCT Venues Barbican


  Aldersgate House, 135-137 Aldersgate Street, London EC1A 4JA


  0207 776 4794

Located next door to Barbican tube station.  


Exit Barbican tube station and turn right.  Barbican CCT Venues is located next door but 1 to the tube station, on the corner of the road.  Download full details here.


There is an NCP car park only minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for  a full day.

There is an NCP car park  minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for a full day.


The closest hotels are:

Citadines Aparthotel, Barbican (3 minute walk on the same road).

Malmaison (4 minute walk)

Rookery Hote (5 minute walk)

Tue 18 Sep 2018 - Wed 19 Sep 2018 9:30am - 4:30pm Manchester
ETC ManchesterAddress

  11 Portland Street, Manchester M1 3HU

Brand new conference venue situated 5 minutes walk from Manchester Piccadilly train station, adjacent to Piccadilly Gardens.


*Two delegates £899.99 per delegate.
All prices are exclusive of V.A.T.


The 21st century EA/PA is an emotionally intelligent leader.  S/he does the same job as their Executive and have the same objectives, they simply do different tasks to achieve those objectives.

The 21st century PA is a Manager; no longer the typist sitting at their desk awaiting instructions as in the past.  To excel in this role the PA needs a wide range of skills and attributes.  This highly interactive and discussion based two day course will prepare each PA to excel in their specific roles.  They will leave with their own personal action plan to ensure their continuing development and the success of their organisation.

What you'll learn

Day One

  • Importance of the role
    • Define the importance of the PA role
  • Communications, confidence, assertiveness
    • Understand the importance of communication skills
    • Appreciate the barriers to confidence and learn methods to exude confidence
    • Prepare techniques to speak and react assertively at all levels
  • The impact and potential benefits of organisational change
    • Explain reasons organisations have to change
    • Understand the impact this change may have on colleagues and yourself
    • Learn how to adapt and be flexible
    • Benefit from change

  • Release yourself from limiting beliefs
    • Understand the causes of limiting beliefs
    • Turn those limiting beliefs into empowering beliefs
    • Set goals

  • Understand people's different behaviours and learn techniques to influence, negotiate and lead
    • Learn why people behave differently.. and not always predictably
    • Find out your working style
    • Understand how to influence others and negotiate
    • Become a leader

  • Action plan 1 - put together your personal action plan to implement on your return to work

Day two

  • Recap on day 1
  • Project management
    • Learn techniques to plan projects successfully
    • Plan a project
  • Chair meetings and create excellent minutes
    • Ensure meetings are chaired efficiently
    • Learn how to prepare to take minutes
    • Take effective notes
    • Create professional minutes

  • Successful presentations
    • Learn how to prepare a presentation - practical tips and techniques for delivering engaging presentations and overcoming nerves.  Please note you won't be asked to deliver a presentation on the course.

  • Action plan 2 - put together your personal action plan to implement on your return to work

Who is it for?

This course is aimed at experienced PAs, EAs, senior secretaries and office managers who want to add to their existing portfolio of skills.

Don't want to book right now?  Remind me about this event

Your facilitator

Heather Baker

Following 22 years as a secretary and then PA, Heather started training in 2000 to inspire PAs, EAs and administrators to excel.  She travels the world enabling Office Professionals to find ways to work efficiently and effectively leading to the success of their organisations.  As well as PA/EA masterclasses, she offers Administrative Workshops, Minute Taking, Business Writing and Speedwriting training; groups or one to ones.

She is the author of three Amazon top ten selling books, a certified NLP practitioner and the creator of the BakerWrite speedwriting system.  She is a proud supporter of Isipho Admin and a Prince's Trust business mentor.

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