The New Manager Bootcamp

Learn the skills you need to succeed in your first management role.

Wed 18 Oct 2017 9:30am - 4:00pm London
CCT Venues Barbican

CCT Venues Barbican


  Aldersgate House, 135-137 Aldersgate Street, London EC1A 4JA


  0207 776 4794

Located next door to Barbican tube station.  


Exit Barbican tube station and turn right.  Barbican CCT Venues is located next door but 1 to the tube station, on the corner of the road.  Download full details here.


There is an NCP car park only minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for  a full day.

There is an NCP car park  minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for a full day.


The closest hotels are:

Citadines Aparthotel, Barbican (3 minute walk on the same road).

Malmaison (4 minute walk)

Rookery Hote (5 minute walk)

Wed 24 Jan 2018 9:30am - 4:00pm London
CCT Venues Barbican

CCT Venues Barbican


  Aldersgate House, 135-137 Aldersgate Street, London EC1A 4JA


  0207 776 4794

Located next door to Barbican tube station.  


Exit Barbican tube station and turn right.  Barbican CCT Venues is located next door but 1 to the tube station, on the corner of the road.  Download full details here.


There is an NCP car park only minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for  a full day.

There is an NCP car park  minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for a full day.


The closest hotels are:

Citadines Aparthotel, Barbican (3 minute walk on the same road).

Malmaison (4 minute walk)

Rookery Hote (5 minute walk)

Thu 25 Jan 2018 9:30am - 4:00pm Birmingham
The Studio

The Studio


  7 Cannon Street, Birmingham, West Midlands B2 5EP


  0800 028 6694

The Studio is two minutes walk from Birmingham New Street train station.

Directions from New Street:

If you're walking from New Street train station, exit  via the escalators leading to the Palisades Shopping Centre.  Turn left at the top of the escalators and follow the signs to the exit. Turn left at the bottom of the ramp and take the first turning on the right (Cannon Street) after the glass tourist information box.  You'll see The Studio internet cafe on the ground floor, 50 yards up Cannon Street. Please visit The Studio website for more detailed directions and parking information.


There are several NCP car parks within walking distance of thestudio. We recommend Albert Street, around a five minutes walk away. The postcode of this NCP car park for satnav is B4 7LN. 

To obtain discounted parking at the Albert Street car park simply ask for an NCP validation ticket at thestudio reception. When you are ready to exit the car park, simply insert your original parking ticket into the payment machines along with the validation ticket to activate the discount. The maximum day rate will be then be reduced to £5.

Walking from Albert Street NCP Car Park

Exit the car park, turn left and walk down Dale End. Turn right opposite Marks & Spencers and head up Union Street, continue until you cross Corporation Street. Cannon Street is the first on the left, thestudio is halfway down Cannon Street on the left hand side.

Tue 30 Jan 2018 9:30am - 4:00pm Manchester
Holiday Inn ManchesterAddress

  25 Aytoun Street, Piccadilly, Manchester M1 3DT

For Sat Nav please use M1 3DT

Car Parking

NCP Car Park – Piccadilly Gardens M1 3AY

24 hours – discounted rate of £17.50

Park before 9am - £4.50 up to 12 hours


Bus Station – Piccadilly Gardens – 50m

MetroLink Tram Stop – 50m

Train Station – Manchester Piccadilly – 200m

Airport – Manchester International – 14 Minute on Train, 9 miles driving. 


Directions from Manchester Piccadilly train station - 2 minute walk

Walk down the station approach until you come to traffic lights.  Turn left.  Doubletree Hilton will be on your left, Holiday Inn is on your right.

Thu 08 Feb 2018 9:30am - 4:00pm London
CCT Venues Barbican

CCT Venues Barbican


  Aldersgate House, 135-137 Aldersgate Street, London EC1A 4JA


  0207 776 4794

Located next door to Barbican tube station.  


Exit Barbican tube station and turn right.  Barbican CCT Venues is located next door but 1 to the tube station, on the corner of the road.  Download full details here.


There is an NCP car park only minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for  a full day.

There is an NCP car park  minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for a full day.


The closest hotels are:

Citadines Aparthotel, Barbican (3 minute walk on the same road).

Malmaison (4 minute walk)

Rookery Hote (5 minute walk)

Wed 28 Feb 2018 9:30am - 4:00pm Glasgow
The Studio GlasgowAddress

  67 Hope Street, Glasgow G2 6EA

Situated less than one minute from the platforms at Glasgow Central Station, The Studio Glasgow features 6 vibrant event spaces accommodating from 2 to 250 guests. 

Nearest Airport – Glasgow International, 9 miles

Nearest Motorway Junction – M8, exit 18

Nearest Rail Station – Glasgow Central, Opposite

Bicycle Storage/Shower facilities – Available

Thu 08 Mar 2018 9:30am - 4:00pm Leeds
Doubletree Hilton LEEDSAddress

  Granary Wharf, , 2 Wharf Approach, Leeds LS1 4BR

The Doubletree Hilton is in the Granary Wharf complex, next to Leeds Train Station.  For Sat Nav, please use the postcode LS11 5PS.


Directions from Leeds train station:

The Southern entrance of the station leads straight to Granary Wharf.  It's a 2 minute walk.


*Two delegates £460.00 per delegate.

Rated by 184 delegates

Rated4.5out of 5


The New Manager Bootcamp is an intensive, one day course to equip you with the practical skills and confidence you need to succeed as a first time manager.  

Participants will work with other new managers to share experiences and learn new skills and techniques to help you make a success of your first management role.

What you'll learn

Practical tools for the new manager:

  • How to give feedback in an authentic and honest way
  • How to set clear goals and objectives for team members
  • Five things you must cover when you delegate – and one thing you must not!
  • How to challenge your team to deliver more and enjoy doing it
  • How to engage and motivate your team
  • The three most important motivators for most people
  • Using the skill/will approach to focus your attention

Making the psychological shift:

  • Understanding the psychology of change
  • What it means to be authentic - how to be a leader and still be you
  • Six practical tips for keeping cool when the pressure is on
  • What leadership is and isn't – three things you don't have to do

Common challenges and how to deal with them:

  • How to deal with team members who think they should have got your job
  • How to manage Gen Y team members
  • How to manage team members who are older and more experienced than you
  • How to deal with unacceptably poor performance
  • How to manage your boss

Problem solving and next steps:

  • A chance to gain insights into any current problems you are facing with the role
  • Committing yourself to the three things you must do this week

Who is it for?

  • Anyone who is about to become a team leader/ first line manager for the first time
  • Anyone who has recently moved into the role of team leader/first line manager
  • More senior managers, HR, L&D specialists who want to smooth the transition from team member to team leader in their own organisations
Don't want to book right now?  Remind me about this event

Your facilitator

Larry Reynolds

Larry is our courageous conversations expert. He develops managers in a wide variety of organisations in both the private and public sector – recent clients include Bolton NHS, Cambridge University, Johnson & Johnson, London Borough of Hackney, Tetra Pak and Torus Housing. Our course participants love Larry's energy, knowledge, and practical approach to management and leadership.

Here's what our delegates are saying about this event…

Amazing!! Pithy, useful insights for everyday work. Well delivered by a friendly presenter with up to date thinking and real life examples.

Museum Registrar, National Army Museum

Really enjoyed it and gave me a good insight into first line management. The course was extremely helpful in giving me a clear understanding into how to move forward with my new role of manager.

Facilities Manager, Institution of Structural Engineers

Really insightful and interesting. Very informative. The trainer was very helpful and I would recommend to anyone who is new to a leadership role.

Staffing Team Leader, Ealing Hospital NHS Trust

test test test

Amazing!! Pithy, useful insights for everyday work. Well delivered by a friendly presenter with up to date thinking and real life examples.

Museum Registrar, National Army Museum

Really enjoyed it and gave me a good insight into first line management. The course was extremely helpful in giving me a clear understanding into how to move forward with my new role of manager.

Facilities Manager, Institution of Structural Engineers

Really insightful and interesting. Very informative. The trainer was very helpful and I would recommend to anyone who is new to a leadership role.

Staffing Team Leader, Ealing Hospital NHS Trust

test test test

Great training session. Plenty of useful practical suggestions. Good balance between group tasks and whole group sessions.

Very good. Interactive and provided me with up-to-date acronyms/ways of addressing situations.Very informative, even for someone who's not a new manager.

HR Director, Greenyard Frozen

Great!A really good start to management with useful applicable skills taught.

Director, Bambino

Very practical and useful strategies to support my role- helpful group work which helped to clarify the learning more effectively.Extremely useful and practical training to clarify and support key aspects of managing others in your organisation.

Assistant Director, ESTYN

Useful, insightful, lots of food for thought and good techniques to use.Good interactive sessions, useful content, good instructor and met interesting people too!Liked the use of E2C2.

Head of Marketing & Strategy group at ABS, ABS

Very good. I teach and research in these broad areas so some things/ideas I was familiar with. But everything was delivered well.Informative and interactive, but could perhaps have used another facilitator.

Senior Lecturer, Aston University

Interesting, a lot in common with the managing underperformance course, so this should be made clear.Some useful tools.

Head of Group, Aston Business School

Was generally good, sometimes suggests simplistic, formulaic suggestions for complex problems.

, Aston University

Very good, although a little fast paced.Interactive and good for learning exercises for feedback and problem solving.

ACP Engineering Manager, RSC

Good in that it went over many deft topics, although sometimes a bit cursory.Good if you have not attended any other training to bring you up to speed.Smaller groups would be an improvement.

Professor, ABS

Very engaging, some really great tools which I will definitely use in my role.Interesting, informative and thought provoking.

Interim Team Manager 0-19 Team, South Essex Partnership NHS Trust

Very good, exceeded my expectations, thinking 'what am I going to learn in a day?'; when I learned quite a bit.It shows all aspects of managerial roles covering a lot of common challenges.

Workshop Manager, Lowes Transport Ltd.

Informative with different situations. Helpful with different experiences.Varied for different manager positions, in a good way because it reaches different departments.

Cafe and Bars Manager, RSC

Felt the trainer was very positive and excelled on involving the group throughout the day on topics that seem like common sense, but as a group uncovered different views.Some of the group time felt rushed.However, excellent introduction of some key skills required to be a competent manager.

Deputy Restaurant Manager, Royal Shakespeare Theatre

Very good. Lots of things to take away.A course to share management ideas with other managers and network.

Assistant Manager

Brilliant. The content was spot on and the delivery was fantastic. The trainer is a great instructor and I really enjoyed the session.This is a course where you get high value.

Head of WOP, Aston

Very useful, an interesting course on managing people.

Lecturer, Aston University

Informative and helpful.It helps to address scenarios and gives you tactics on management.

Project Manager, Crystal Electronics

Very good and very informative.It helps new managers out.

Project Manager, Crystal Electronics

It has given me some new ideas and valuable tools I can use.It will give you good techniques to manage people and improve yourself.

Assembly Manager

Very good, informative. It was well presented with useful information. I will take away lots to think about.Both informative and entertaining.

GP Surgery General Manager, Temple Sowerby Medical Practice

Very enlightening, hopefully I'll be able to put a lot of the strategies to use. Good discussing issues with other audiences.I would say come, especially if you are just starting out in a management role as it gives many good suggestions.To improve perhaps target specific groups, e.g. health/private.

Lead MRI Radiographer, RJAH Orthopaedic Hospital

Today was a great help for me at a time where I really feel like I need support and guidance especially concerning feedback for/from staff members.The course was a brief overview on how to solve problems through simple formulae relating to managing a team, and a series of problem solving exercises that question your own way of working.It was very well structured and I genuinely gained a lot from the experience.

Activities Co-ordinator, PSS

Today's training was extremely useful as a new manager. The topics covered were pitched at the right level, e.g. understandable and not patronizing or too 'senior'. The course leader was very engaging and the day flew by, unlike other day courses where the day felt too long and boring.A great course for a new manager. Great to network with others in a similar situation.

Procurement Manager, Manchester Metropolitan University

Very informative, clear and structured.If someone is new to management the course gives good guidance on approaches and has you reflect on processes you may use as a manager.

Day Opportunities Manager, PSS

Enjoyed it.Gained awareness of techniques to effectively manage staff and line managers.

Team Manager, PSS

All the basics presented with useful tools and opportunities to share the experiences of others.A good starting point.

Manager, PSS

Very positive and interesting. I also liked the emails we received prior to the course with info.Go for the course, you will enjoy it!

Team Leader, PSS

Excellent, delivered in a way that can be used practically in the workplace. Lots of good ideas.Great for a new manager or one that just needs refreshing new ideas for a workforce.

Dispensary Manager, Temple Sowerby Medical Practice

Really enjoyed the content, lots of interesting things to take away which can readily be applied and tested.Great insight into making that step into management successful.

Senior Management Accountant, LLW Repository Limited

The day was well balanced. It covered some key practical areas I was interested in and inspired me to take a lot of it back to work.It's hands on and grounded in real world situations. A really useful introduction.

Audit Manager, Veritav Ltd.

Excellent, made me look at more efficient ways to manage my team.A relaxed course with plenty of candidate input giving valuable managerial skills.

Factory Shift Manager, Greenyard Foods

Well paced and informative. Useful helpful and interesting.

Manager, PSS

Really enjoyed it, full of useful logical tools that could help with management issues.Most of the time you see course titles like this and you assume they will be boring and unhelpful but this was the total opposite. Interactive, straight talking and really helpful.

Quantech Services Co-ordinator, The TTE Technical Training Group

Good- informative for new managers.Interactive, not boring.

Engineering Manager

Very interesting, very helpful for some current issues and challenges I have to deal with at work.Good overview of some of the key responsibilities of a manager, hands on advice and practical tips to implement.

European Customer Care Manager, Scopa

Very good- I learned a lot and the trainer was passionate about his role.You will learn how to deal with difficult people in the workplace.I don't like to role play in groups, so I do find that difficult.

Production Line Lead, G-Pharm

Good. Skills that can be applied to day to day situations were taught.Good for a manager that is new to the role, or has trouble with their team.

Labratory Supervisor, Chilworth Technology

Very good, lots of useful information and ideas which were well communicated.A good introduction to management skills and also useful as a refresher course to catch up with current thinking.As a deaf person I found the acoustics of the room quite hard to deal with during group exercises. (Too much noise in a small space).

Bar Manager, Students Union Bournemouth University

Really informative and useful. Great tools and tactics.Good top tips for first time managers. Perfect if you are new to the role.

PA to the Bursar, St. George's Weybridge

Good. Excellent facilitator and good range of exercises throughout the day to bring the subject to life.Felt a bit too fixated on patterns and bad behaviour, however. I know that this is an issue that needs much discussion but would have liked a session on how to further develop and encourage staff members. Coaching etc.Excellent discussions and training on stepping into a management role.

Volunteering Development Manager, Teenage Cancer Trust

Very helpful, and learned some new skills and tools. Good, informative, knowledgeable trainer. Interesting tools for management.

Venue Manager

Brilliant, lots of honest advice and tools to take away with me. The ideas with sift around my personality. Thank you!Realistic proven ideas that can be used in the workplace.

Line Lead, GLP

Good basic foundations to work with. Good brain storming sessions in groups.Good introduction to people management skills.

Technical Lead, Powwownow

Very good, straight to the point. Useful tips.Very good for new managers.Would have liked less group exercise and more theory.

Team Leader, Dekra Insight/Chilworth Technology

Good. Learned enough to start positive feedback within my team.Provides a framework for a new leader. Interactive based learning.Name tags would be an improvement.

Technical Lead, Powwownow

Very informative, useful tools to take away with me.How to best deal with your first management role, useful tips and tools.Maybe could use more workshops and challenges over a couple of days.

Line Lead, GW Pharma

Great and useful.

Tech Lead, Powwownow

Interactive, well delivered, enjoyable and educational.More interesting than you'd expect! Came away with some good tips.

Labratory Support Team Co-ordinator, Chilworth Technology

Fantastic. Content was very relevant and practical. Great venue and facilities and there was a lot of interaction and airing of ideas.Perfect for new managers who want to know the foundations of good management and leadership. Practical tips and advice, easy to implement.

Central IM Manager, People Plus

It was excellent, provided me with lots of ideas/new tools to help in my new role.It provides a lot of skills you wouldn't have thought of.Maybe could have used graphics and videos to show examples a bit more visually.

Production Line Lead, GW Pharma

Thoroughly enjoyed it. It gave me a lot to think about. New tools to use. It was motivating, encouraging and fast paced. Great.Lots of things to consider that may not have come to mind before about what it takes to become a good manager.

PA to Principal and Reception Manager, Brighton Hove and Sussex Sixth Form College

Excellent, really enjoyed opportunities to put real life work matters into scenarios. Liked E2C2 and OPERA models. Great opportunity to consider some of the key factors around becoming a new managers and how to manage in a more effective way.

Practice Supervisor

Really good Informative without the waffle. Very direct. Very interactive.

Facilities Manager

Very good. Insightful Has given me some new ideas.

Sales Manager

Very good! The training was very helpful and engaging. The activities were very helpful too I will take away vital approaches towards being a new manager that we have discussed today.

Associate Marketing Manager

Really useful, relevant and engaging. Well worth attending, enjoyable.

Payment Services Manager

I have enjoyed the training and have taken away many helpful tips. A relaxed course that touches some very key areas that challenge us as managers.

Group L&D Manager

Good session, well paced but for me maybe too basic, but extremely useful. Hands on, a good balance between trainer talking and role plays.

Senior Lecturer

Informative, useful, real - actual issues discussed. The course is a good tool for helping manage staff, good techniques given to help problem solving.

Administration Manager

Very informative, particularly for myself as I am relatively new at management. Opened my eyes to a few techniques, some of which i plan to use in my work. Group discussion also allowed me to see different managers perspectives.

Finance Officer

Very useful. Lots of practical information which could be applied back at work. I would recommend it for new and also many existing managers it allows people to share experiences and hone skills.

Senior Communications Officer, Standard Life

Useful and transferable to many situations. Interesting and engaging.

Service Delivery Officer, Renfrewshire Council

Very good, I've really been looking forward to it and it lived up to expectations. Feel much more able to begin properly managing th team. A great course to give structure to a new manager.

Event Manager, GSI Events

Very helpful to me in my role. It was enjoyable too, lots of interaction with other delegates. I have many ideas to take back to the workplace. I liked Larry's plain speaking. Well worthwhile. Good fun.

Service Delivery Manager, Renfrewshire Council

Good to get away from the office. It has given me time to think more about my skills, qualities, etc as a manager. Also good to reflect on how you have dealt with situations in the past, how to improve. Really interesting course.

Stakeholder Engagement Manager

Felt course was very worthwhile. Good topics covered, good audience feedback through discussions.

Systems Support Manager, Scottish Ambulance Service

Very informative and relevant to my job role. An informal but extremely fast paced and detailed introduction to various management techniques.

Service Deliver Officer

Very good. Clear presentation of some strategies that can be applied back in school Good range of strategy, anecdote, discussion. Thought provoking, accessible and practical.

Head Teacher

Fantastic! Very practical, real life examples.

Acting Events Supervisor

Really useful to take the time to think about myself as a manager. Time which is hard to make on your day to day role. I came out feeling more prepared and level headed about being a manager.

Manager, Cognosis Consulting

Very good. Learnt new tips and it was a good refresher of some points. A good overview of some of the more challenging aspects of being a manager with some useful tips to take away.

Learning and Development Manager

Excellent, high energy. Lots to take back and work with and work on.

Facilities Services Team Leader

Good session. Fast paced which suits my style. Good/relevant examples.

Marketing Controller

Absolutely loved it, really useful tips, very engaging, lots of activities. Much for me to take away and try. A really great introduction to being a manager with lots of practical tips to try.

Head of Workforce Development, Fairways

Excellent. I felt it was a great pace and was able to ask questions throughout. I really got value from the final part about sharing a problem and gaining feedback. If you want some tips and tools on becoming a manager or even if you already are, you will come away with at least one great nugget to use in the workplace.

Product Manager

Very good. Lots of useful and usable tools and information with examples to help put things into context.

Speciality Training Supervisor

Very helpful, informative. Came away with techniques that can be used in daily setting. Insight into how to manage a team and also challenge managers in a constructive way.


Very engaging and insightful, useful information delivered well. Engaging, interactive and informative.

Admin Team Leader

Very good. Provided insightful ways of managing difficult staff members and overcoming issues. An excellent course of those wishing to gain useful tips on being a good manager or refresher for an existing manager.

Senior Housing Officer, Church of England Pensions Board

I thought it was engaging, informative and practical. I have learnt skills that I can use every day and also things I want to feedback to our other line managers for use in their teams. An extremely useful course for new/junior managers.

Practice Manager

Very satisfied. Many interesting topics which I'm sure will help me to grow in my new role. I learnt new tools and how to manage my current team and make sure they perform at their best.

Commercial and Venue Manager

Excellent. Some of the course material was familiar, but I gained some new insight adn was able to reinforce what I knew on other issues. Larry is very clear and engaging. Excellent overview faced by a new manager.

Senior Legal Advisor

Very useful, especially the techniques and processes such as E2C2. An excellent foundation for anyone who is already a manager has become if is about to become one.

Marketing Officer

Very well delivered. I enjoyed OPERA especially. Interactive and thought provoking.

Business Manager

Very good. Initially I wasn't sure what I'd learn as I'm not a new manager, but I actually did learn a lot.

EHS Manager

Good refresher to reinstate former learning particularly in relation to feedback process. Interaction with other attendees very useful.

Quality Assurance Manager

Really good coaching and meeting others in the same position. If you are new to management or leadership, do it!

Managing Director

Excellent. Trainer was very good and good venue. Very useful. Good workshop and plenty of people on the course to share ideas with.

Commercial Manager

Excellent, lots of useful tips and advice. Great trainer. Nice to meet other new managers with similar issues.

Financial Controller

Very informative, educational and interactive. Learnt a lot. Lovely environment. Excellent and worthwhile.

Sales Office Supervisor

Very good. I covers a range of tips and methods to employ. It is good to train with other new managers who are facing similar problems. It is a good interactive course that made the course go quickly.

Senior Product Manager

Covered a lot of ground. Useful. Woul b great to attend longer courses on some aspects. Excellent overview of important issues facing new managers.

Veterinary Hospital Director

Very good. Interactive, thought provoking. A great opportunity to network with other new managers and pick up tips for dealing with your own situation.

Principal Environmental Health Officer

Really good. Nice balance of the practical and theoretical. Feel good and practical.


Very good and interactive. Great to set targets for after the course. Engaging.

Operations Manager

Delivered in a very open and honest way. Bite sized chunks of usable techniques. Very interactive.

Group Design Manager

A lot more practical and useful than I was expecting. Enjoyable, focused and I will be using the techniques.

Chief Sub Editor

Very well delivered day. Varied and interesting. Lots of useful tips to take away for new managers.

Marketing Events Executive

Brilliant, inspiring and solid practical tips which are easy to implement. I'm not a new manager, but I've taken away a lot from the course. It's good for established managers whose roles are changing.

Digital Publications Editor

Very wide ranging with numerous practical tips. Good trainer, very knowledgeable. Worthwhile experience for not only new managers but experienced ones too.

Financial Controller

Brilliant training, liked the delivery and practical element.

Co ordinator

Excellent. I felt at ease throughout, with people waiting to learn and develop. Excellent coach, learned practical things which I will use.

Head of Communications

Very interactive, material very relevant and practical for immediate use. Will provide new managers with lots of handy tips on handling challenging scenarios.

Medical Education Development Manager

Very hands on and practical. Good overview of basic techniques needed to be effective when managing staff.

Finance Manager

Fairly enjoyable. Useful tips to take back into the workplace. Decent venue. Very knowledgeable trainer.

QC Team

Really enjoyed it. Well delivered. The trainer was very helpful. Great and practical tips giving a clear understanding into how to move forward.


Very interesting, informative and entertaining. Some of the theories/frameworks explained were very logical, very helpful and will be used in my next 1-1 meeting.

Category Manager

It provided a good mixture of practical advice and strategies for becoming a line manager and more philosophical ideas about ways of working and motivating others. Also a good balance of activities and delivery of information.


Very enjoyable, informative and straight to the point. Good activities. Gave me good ideas to implement and more confidence.

Quality Control Team Manager

Larry was very clear and concise and offered some really good tips on management. In particular the E2C2 which I am going to take away and put into practice. Some of the information I had already had in a previous training, hence the 4 rating.

PA and Team Manager

Really good training. I learned a lot of useful technique I will use in my current job. (E2C2, OPERA, coaching, learning to say no) Interesting, a lot of good tips for a new manager.

Internal Sales Manager

Very useful. Good mix of psychology and theory and exercises to apply it. Lots of good suggestions for follow up self-learning.

Head of Project Office

Really useful and engaging. Larry got the balance right between teaching and practical exercises. I would recommend it whether you manage a small or a large team, no matter what the industry you will learn some useful techniques, many of which will apply outside the office too!

Service Manager

I will be using many of the tools and tips covered today. Training delivery was relevant and very interesting. Well worth attending for new and existing managers.

HR Advisor

Excellent, very helpful. Good size group. Interactive. Nice balance of theory and practice. Good for new managers and people who want a refresher. Some especially useful tips on providing feedback.

External Relations Manager

I enjoyed the training and found it informative. A good course for a new started in management.

Housing Options Manager

It was a useful day in tearms of learning picking up on good practice as a new manager. I would recommend this course.

Housing Options Manager

The training today really made me think about myself as well as my team. It has opened my eyes to new ideas that I hadn't thought of and will be really useful in making improvements within my team. I would definitely recommend it to others.

Purchase Ledger Team Leader

Very good. Larry was very interesting. Learned a lot.

Operations Finance Manager

Excellent content delivered in an actionable manner.

CRM and Data Analyst

Insightful, engaging and practical skills presented throughout. Enjoyed working through real issues. Clear take away hints and tips that will transfer to the workplace. A great way to prepare for management. Some nuggets of information that will stay with you throughout your career.

CRM Business Manager

Insightful, engaging and practical skills presented throughout. Enjoyed working through real issues. Clear take away hints and tips that will transfer to the workplace. A great way to prepare for management. Some nuggets of information that will stay with you throughout your career.

CRM Business Manager

Very good. Well paced and interatggive. Lots of usable tips and tools. Will certainly change how I behave as a manager.

Senior Clinical Trials Assistant

Excellent. Lots of ideas really helpful. Will use ideas especially feedback coaching. Very useful overall as a toolkit for new managers and a refresher for those in the role for a while.

Guidance Manager

Today's training was very informative and interesting. There were some excellent advice about what to do in a variety of situations. Larry was a very good presenter and kept our focus throughout the whole day. I would describe it as a worthwhile way to spend a day as you have the opportunity to learn a good deal of useful things.

Order Processor

Brilliant, very informative and just the right amount of practical application. Excellent will be encouraging any friends in management roles to book up.

Project Worker

Thorough, accessible, open, engaging, interesting, learned new skills. Accessible and very helpful.


Great. Lots to digest and useful tips. A solid foundation from which to build a role in management.

Web Officer

Informative, engaging and relaxed. Good speaker. Liked the small group. Good for learning about giving feedback, motivating staff.

Charge Nurse

Very good. Covered all the main areas in managing staff in a concise amount of time. Included valuable role play learning using personal experiences. It provides a manager's toolkit for dealing with staff issues.

Finance Manager

Well presented and good level of engagement with group members. Worthwhile.

Procurement Manager

Enjoyable, practical and useful. Hope to be able to put some new ideas into practice straight away. Don't think you need to be a new manager - useful for all.

Senior Charge Nurse

Very insightful. Good to hear other managers real life examples and practical solutions/ways of approaching issues. More than just basic management training, it makes you think about possibilities and solutions rather than just theories.

Finance Manager

I thought the day was well structured and informative. I have learned some useful skills which I hope with practice will help me become a better manager. Worthwhile and very helpful in dealing with difficult members of staff. The event was well run and well organised.

Head of Industrial Services

Totally beneficial. Everything I learned I will be using. Very enthusiastic trainer. It is great for anyone on the management process.

Retail Assistant Manager

Excellent tips on feedback and objective setting, leadership skills and psychology of change. Worthwhile, allows you to focus on how your attitude affects how you manage people and getting to know your team.

Housing Services Manager

Well presented and informative. A great tool for developing managers both old and new.

Logistics Manager

Very useful, extremely instructive and positive, laid back environment. Excellent run through the fundamentals of being a new manager.

Exhbitons Officer, JP Reid

The trainer was professional but relaxed. Very informative. Action packed and interactive.

Secretarial Services Manager

Positive workshop. Nice to work with people from a range of industries. An enjoyable course. Thank you!

Animal Care Team Leader

Really helpful provided good insight into my own ways of workign and things I could do better. Provided practical an usable solutions to real problems.

Programme Manager

Lots of useful tools. Gives ideas on how to improve myself as a manager and judge people better at work.

Customer Services Manager

It was well structured. Covered all the top subjects on managing people giving the little time available. Good introduction to most aspects of being a managers. It was a great day. I was kept interested all the time. Lunch was delicious.

Logistics Manager

Very helpful and interesting to hear how others would deal with a problem. Interesting and thought provoking. Took away some useful tools to improve my communication at work.

Forwarding Team Leader

It was very helpful. Larry has spread his enthusiasm acros. It's good to practice the knowledge as well, good to exchange experiences.

Visitor Experience Manager

I really liked the useful, practical tips and hints that will help in a variety of situations. A crash course in management/leadership techniques.

Animal Collections Manager

Really helpful. Learnt some ideas to take back to the office.


Good pace, the right amount of exercises and instruction. Engaging and eye opening.

Senior Product Planner

A really great intro to the world of management and I'm leaving with some really useful tips. A really interesting, informative and worthwhile course.

Marketing Coordinator

Engaging, thought provoking, invigorating and realistic. Helps you understand the challenges of management and shows that it is possible to successfully negotiate them.

Board Advisor

Excellent, fast paced but lots of very useful information. I like the practical exercises and group discussions.

Events Manager

Really well delivered, engaging presenter, bit size chunks and examples not just from work but other perspectives. Really good insight into the type of manager I want to be. Would be great to do a follow up session. Really liked the trainer's style - not too classroomy but good suggestions and didn't hate me for being so vocal!

Events Manager, Institution of Structural Engineers

Really helpful to have had time away from the office to discuss with impartial people. Trainer was enthusiastic and knowledgeable. He showed in the session that he practices what he preaches.

Marketing Assistant Manager, Mace

Very interesting and also very helpful. Covered lots of different parts of the difficulties people struggle with. Excellent trainer! Kept attendees talking even through breaks.

Artistic Coordinator, Bonnie and Betty

I've been to a couple of other sorts of this kind of training run by other companies and this course has provided a lot of different (good) material and ways to approach managing. Really clear trainer.

Finance Manager, Institution of Structural Engineers

Very useful as I am moving towards a management role.

Clinical Physiologist, Moorfields Eye Hospital

Very informative, I've learnt a few things today. I thought the trainer was very good and am very impressed that he knew everyone's names. Made me feel very comfortable.

Temp Staff Team Leader, NHS Ealins Hospital

Very helpful. Lots of tips and very enjoyable. It was reassuring to speak to others with similar problems. Good to know you are not alone. Larry made the day very enjoyable, good fun and informative.

HR Team Leader, The University of Edinburgh

The training was insightful and very helpful. Great to learn some tricks and to be able to share your experiences with others. Very interesting to learn about different types of team members as well.

Operations Manager

Very good and useful tips for management. Enthusiastic presenter.

Performance Manager

A very positive and useful experience. A good blend of practical advice and exercises. Again, I was very impressed wiht Larry. He was well informed and approachable whilst keeping the group on topic and on time.

Client Services Manager, Milkround

Really good topics covered. Lively and engaging host, easy to relate to.

Head of Cabinet Office, Camden Council

Really productive and interactive day. An interesting perspective on some of the ways to manage difficult situations and giving feedback. Very knowledgeable and confident trainer which gave me faith in what he was saying.

Candidate Marketing Manager

I have learned lots of positive leadership skills to take forward. I thought the whole day was great. Larry was knowledgeable and had a lovely approach.

School Business Manager, Trinity School

I thought it was really helpful. Larry was very good and made it really interesting.

Ops Manager, London Borough of Southwark

Very good course. Could have done with a longer day. Quality of teaching was great. Excellent quality of information and advice. Very direct teaching style which I appreciated.

Civil Servant, Dept for Transport

Really enjoyed the day, very practical exercises that can easily be implemented at work. Larry was very open and engaging. I found it useful having the opportunity to speak to others and reflect on what I do.

Enrolment and Registry Officer

Insightful and practical for use in real situations. Larry was very clear and engaging.

Personal Assistant

Excellent, practical and good tools which can be used in day to day management. Larry was excellent, enthusiastic and interesting to listen to. Found the tools most useful, particularly E2C2.

Lead Auditor

Very useful and insightful. I would recommend the training to colleagues. Larry was excellent.

Contracts Manager

The session was very useful to share best practice of issues and get advice on how to tackle certain problems. Larry was very friendly who was very clear and privded useful tips that are beneficial. The toolkits to tackle performance issues and the caste studies highlighting problem solving were most useful.

Employability Team Leader

Enjoyable and constructive. Larry was very knowledgeable, not boring, open to discussion.

Workshop Supervisor

Thank you Larry, there was a wealth of relevant expertise.

Assistant Curriculum Leader

Really useful. Enjoyable and good advice that can be used practically. Thank you Larry, you made the day enjoyable it has flown by.


A great training day that will help me problem solve and understand staff more. Larry is a great teacher, was fun and clear. I found the E2C2 model, problem solving and goal setting sessions most useful.


Enjoyed the whole course. Learning the techniques and getting to put them in to use during the course. Very good facilitator and kept course varied.

Team Leader

Really useful.

R&D Communications, Department of Health

Very useful and practical. Will use in my day job. Larry was very clear, we were given time to understand, it wasn't rushed.

Lead Auditor

Really enjoyable. Enjoyed meeting and discussing with other people. Found the models really useful and easy to put into use. Larry was engaging and entertaining. Great informal teaching style. Enjoyed that the group bonded and worked together well.

Marketing Manager, Housing Partners

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