The Exceptional PA

Attendees will gain the insights, technical know-how and emotional intelligence to excel in this constantly demanding and challenging role. They will also know how to enable their managers to excel in their roles.

DateVenuePrice
Wed 07 Jun 2017 9:30am - 4:30pm London
CCT Venues Barbican

CCT Venues Barbican

Address

  Aldersgate House, 135-137 Aldersgate Street, London EC1A 4JA

Telephone

  0207 776 4794

Located next door to Barbican tube station.  

Directions

Exit Barbican tube station and turn right.  Barbican CCT Venues is located next door but 1 to the tube station, on the corner of the road.  Download full details here.

Parking

There is an NCP car park only minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for  a full day.

There is an NCP car park  minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for a full day.

Hotels

The closest hotels are:

Citadines Aparthotel, Barbican (3 minute walk on the same road).

Malmaison (4 minute walk)

Rookery Hote (5 minute walk)

£495.00*

*Two delegates £440.00 per delegate.

Rated by 67 delegates

Rated5out of 5

Overview

The PA and the Manager do the same job, they have the same objectives; they simply deal with different tasks to achieve those objectives.

The Exceptional PA is an interactive, packed workshop designed to enable PAs, EAs and senior administrators to attain the vital skills to ensure they become this business partner.  

Attendees will gain the insights, technical know-how and emotional intelligence to excel in this constantly demanding and challenging role.  They will also know how to enable their managers to excel in their roles.

What you'll learn

  • A full understanding of the Executive PA's role, reflecting on its importance and the impact it can have.
  • Assertiveness and communication techniques to enable leadership skills to manage their Executive successfully 
  • Techniques to stay ahead in the field and manage their development, particularly with regard to new technology, networking and self-improvement
  • Management tools which will enable them to be more productive, including project management and prioritising
  • How to build an effective Executive/PA partnership
  • An awareness of the importance of emotional intelligence and NLP techniques to build effective relationships at all levels

Who is it for?

Any PAs/EAs.

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Your facilitator

Heather Baker

Following 22 years as a secretary and then PA, Heather started training in 2000 to inspire PAs, EAs and administrators to excel.  She travels the world enabling Office Professionals to find ways to work efficiently and effectively leading to the success of their organisations.  As well as PA/EA masterclasses, she offers Administrative Workshops, Minute Taking, Business Writing and Speedwriting training; groups or one to ones.

She is the author of three Amazon top ten selling books, a certified NLP practitioner and the creator of the BakerWrite speedwriting system.  She is a proud supporter of Isipho Admin and a Prince's Trust business mentor.

Here's what our delegates are saying about this event…

Great!! Lovely group who interacted very well. Good group participation, lots of tips and ideas shared. New ways of looking at things. Well presented, great interaction and the trainer made sure the group understood and feedback was given to all questions. All aspects proved valuable.

PA to Business Unit Manager, Southwark Council

Very insightful. Practical hints and tips to enhance and improve the perception of the role of PA and build rapport with colleagues. Heather was an inspiration! Very knowledgeable and was able to use examples that we could all relate to.

PA to the CMO, NBTY Europe

Excellent! Inspiring and supportive. Worth attending, and not just for PAs.

Executive Assistant

Very informative and builds confidence. Gives lots of useful tips and information.

Executive PA

Great!! Lovely group who interacted very well. Good group participation, lots of tips and ideas shared. New ways of looking at things. Well presented, great interaction and the trainer made sure the group understood and feedback was given to all questions. All aspects proved valuable.

PA to Business Unit Manager, Southwark Council

Very insightful. Practical hints and tips to enhance and improve the perception of the role of PA and build rapport with colleagues. Heather was an inspiration! Very knowledgeable and was able to use examples that we could all relate to.

PA to the CMO, NBTY Europe

Excellent! Inspiring and supportive. Worth attending, and not just for PAs.

Executive Assistant

Very informative and builds confidence. Gives lots of useful tips and information.

Executive PA

Excellent day, learnt a lot and met some great PAs. Great tips and techniques to guide a good PA.

PA to CEO

Excellent day, well organised and presented. A useful day to gain tips.

PA to Medical Director

Really informative and interesting. Heather made it a really enjoyable day. Well worth attending.

PA to Director of Operations

Excellent tips al along the day makes you focus on small details that can make a real difference. An absolute must if you take your career as a PA seriously.

PA

The training was fun and informative. Definitely worth it.

PA

Very constructive and clarified rights to take control of a business relationships at work.

Personal Assistant

Excellent, very informative. Brilliant, every little thing was covered,

PA

Brilliant, very relaxed atmosphere and nice to hear others in same field of work.

Executive Assistant

Really interesting. Picked up lots of infomation and tips, I'm going away with lots of ideas.

Administration Assistant

Very informative, going away with a lot to think about on the train home! Interactive and informative.

PA to PCC CEO and CFO

Very good, enjoyed content and can take two proactive things away with me. A good way to boost your confidence and to empower your thinking to put things into action.

PA

Clear and concise. Very enjoyable, great teacher, best course I have attended. Very worthwhile.

PA to Clinical Director

Really enjoyed it. Lots of useful ideas. Informative, thought-provoking and fun!

PA

Excellent course, full of interesting things and everything every PA should know. Insightful, comprehensive and a must for all PAs.

PA to Directors

Excellent, Heather is very knowledgeable, approachable and positive. Lots of group interactions and time to share experiences, a rare experience for PAs!

PA

Excellent Course, a must do course for PAs.

PA to Strategic Director

Very informative and really enjoyed it. Informative, enjoyable especially the interactive bits.

PA to Directors

Excellent, some great tips. Useful and fun.

PA

I found it very interesting and reinforced some of what I already do and also gave me new ideas and things to think about. Was nice to meet new people. A great course for any PA whether you are newly qualified or have been in your job for years.

PA

Really enjoyed it. Heather makes you feel very comfortable in commenting and so encourages the group to speak and participate. really beneficial, great day, perfect group size and team work. In a lovely hotel with lovely lunch provided which adds to the experience.

PA to Finance and Operations Director

Fantastic and a real eye opener! It's not only given confidence within work, but personal life too. Inspirational :)

Admin Assistant

Excellent, very informative. God role play examples that weren't too daunting. Its great for PAs of all ages and abilities. You're never too old to learn new processes or ways of thinking and working.

PA

Lots of great information real life situations. Real eye opener, made you think about certain things you wouldn't normally. Fantastic. A must attend! Very useful for me.

Administration Assistant

Good mix of activities. Links with personal experiences/tips to improve yourself and relationships with others. Better ways of working.

PA

Enjoyable, good relevant topics. Good group of people varied industries/organisations. Great course for someone aspiring to "be the best PA" Excellent knowledge/understanding.

PA to the Joint Managing Director

The training was very informing and inspiring. A brilliant course and a very enjoyable day. I found it really interesting.

Executive Assistant, Sheffield Hallam University

Excellent course, really enjoyed it! Very helpful points to take away. Lovely, personable and helpful trainer. Good pace and good mix of interactive and listening.

Executive PA, WWF UK

Highly interactive, great use of theories in easy to grasp, bit size pieces. Thank you!

Exec PA to CEO, WWF UK

Very good course, insightful and informative. Great times and motivation. Clear, concise and interesting.

Executive Assistant, XL Group

I thought it was informative and a good length. Nice and approachable trainer.

PA, Office of the Sentencing Council

Excellent, will be suggesting other EA/PAs take the course as well. Clear, very professional and friendly trainer. Very interesting.

Executive Assistant to Medical Director

Very good. Pace was fluent and content was interesting. Very good, thank you.

PA to Corporate Director, Shepway District Council

I really enjoyed it and am pleased with what I took away. Excellent tips which made common sense.

PA to Vice Principal, Kings College London

Very useful to network with other like minded people and to share experiences. Learn some new things that reinforced some aspects I already do. Good mix of participation and listening.

Executive Assistant, Oxford City Council

Heather is a brilliant facilitator and a great communicator. Excellent training, has given me a different and dynamic approach to my role within NYP.

PA, North Yorkshire Police

Feeling enthused to return to work and put into practice the techniques I've learnt.

PA to CEO, SAP UK Ltd

Excellent! Inspirational! Gave value to what we do and showed how much we know and can do. Brilliant day.

PA, Probation

Brilliant!! As this is my first job as a PA it was really interesting to listen and learn how others work.

Assistant, Telereal Trillion

Really good, useful course. Have lots of ideas to take back to work. Definitely motivated to set up some admin team meetings to share best practice etc. Fab facilitator, would definitely choose another course run by her again. Going to see if any of my team can come to this course, depending on funding.

Executive Assistant to the CEO and Team Leader, Home Group

Exceptionally fun and interactive as well as informative. Facilitator was great.

PA, Birmingham City University

Relaxed environment and encouraged sharing of experiences. Reinforced belief in myself and my abilities.

PA to Finance Director, RL360

Very interesting and informative. Good examples. Trainer had an excellent rapport with group. Would enjoy additional NLP training.

PA to Leader and CMT, Shepway District Council

Impressed with material and the way in which the training was delivered. Presentation was exceptional.

PA to Head of Public Realm, London Borough of Southwark

Excellent training course. Very informative and enjoyable. Excellent trainer, very knowledgeable and made the course fun and enjoyable.

Secretary, South Yorkshire Police

Brilliant!! I feel very empowered and confident. Lots of practical and useful advice.

PA to Chief Officer and Chair, NHS Nottingham City CCG

Really helpful, engaging and innovative. Friendly, engaging and approachable trainer with practical experience.

PA to Chairman and CEO, Dairyco Ltd

Absolutely brilliant! Very insightful. Heather was so knowledgeable and welcoming. She really understood everyone's point of view and was a great trainer.

Assistant to CEO, N5 Ltd

Very interesting and nice input from delegates. Made me feel the importance of my position and raised my confidence.

PA to CEO, British Wool Marketing Board

Really interesting course. Has given me the knowledge and confidence to go back and change the way I work and communicate with people. Kept my attentiol the way through.

Business Support Officer, Dudley CCG

Very motivating. Lots of ideas, really useful.

PA

Very useful. Made you stop and think about how you perform.

PA to Safeguarding, Dudley CCG

Vibrant delivery; great content; really beneficial. All of it was really useful, lots to take back and implement.

PA to CEO , Channel Islands Cooperative Society

Inspiring and informative. Excellent trainer with real experience of being a PA.

PA

Really enjoyed the content and pace of the day. Very good trainer.

PA to CEO, Medway NHS FT

Great! Very engaging and good content.

Executive Assistant, Luton Culture

Really informative, great examples, interactive. Heather was fantastic! Friendly, knowledgeable, professional. Loved the whole 'emotional intelligence' concept.

PA, The Hub Events Ltd

I found it really informative, interesting and empowering. Very friendly and knowledgeable trainer.

PA

Excellent and well worthwhile attending. Very relaxed atmosphere. Brilliant event and interesting to hear other's views of being a PA.

PA, Teeside University

Enjoyed the day. Good to share experiences and ideas. Friendly and personable trainer who was speaking from experience.

PA

Excellent course. Very interesting and useful.

PA

Very insightful. Useful to come away from the office and reflect with like minded people in similar roles. Trainer was very engaging and kept delegates interested throughout the day.

PA

Really insightful. Learnt tips on dealing with other members of staff. Really good interaction and time to discuss issues with others in similar roles.

PA to the Director of Research, Portsmouth Hospitals NHS Trust

Excellent day. Enjoyed the activities and brain gyms to remotivate us in the afternoon. Good mix of activities and the right amount of participation. Heather has a lovely manner, excellent at encouraging participation.

PA, South Yorkshire Police

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