The Exceptional PA

Attendees will gain the insights, technical know-how and emotional intelligence to excel in this constantly demanding and challenging role. They will also know how to enable their managers to excel in their roles.

DateVenuePrice
Tue 23 Oct 2018 9:30am - 4:30pm Manchester
Holiday Inn ManchesterAddress

  25 Aytoun Street, Piccadilly, Manchester M1 3DT

For Sat Nav please use M1 3DT


Car Parking

NCP Car Park – Piccadilly Gardens M1 3AY

24 hours – discounted rate of £17.50

Park before 9am - £4.50 up to 12 hours

 

Bus Station – Piccadilly Gardens – 50m

MetroLink Tram Stop – 50m

Train Station – Manchester Piccadilly – 200m

Airport – Manchester International – 14 Minute on Train, 9 miles driving. 

 

Directions from Manchester Piccadilly train station - 2 minute walk

Walk down the station approach until you come to traffic lights.  Turn left.  Doubletree Hilton will be on your left, Holiday Inn is on your right.

£499.00*
Wed 31 Oct 2018 9:30am - 4:30pm Glasgow
The Studio GlasgowAddress

  67 Hope Street, Glasgow G2 6EA

Situated less than one minute from the platforms at Glasgow Central Station, The Studio Glasgow features 6 vibrant event spaces accommodating from 2 to 250 guests. 

Nearest Airport – Glasgow International, 9 miles

Nearest Motorway Junction – M8, exit 18

Nearest Rail Station – Glasgow Central, Opposite

Bicycle Storage/Shower facilities – Available

£499.00*
Tue 04 Dec 2018 9:30am - 4:30pm London
CCT Venues Barbican

CCT Venues Barbican

Address

  Aldersgate House, 135-137 Aldersgate Street, London EC1A 4JA

Telephone

  0207 776 4794

Located next door to Barbican tube station.  

Directions

Exit Barbican tube station and turn right.  Barbican CCT Venues is located next door but 1 to the tube station, on the corner of the road.  Download full details here.

Parking

There is an NCP car park only minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for  a full day.

There is an NCP car park  minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for a full day.

Hotels

The closest hotels are:

Citadines Aparthotel, Barbican (3 minute walk on the same road).

Malmaison (4 minute walk)

Rookery Hote (5 minute walk)

£499.00*
Wed 05 Dec 2018 9:30am - 4:30pm Birmingham
ETC VenuesAddress

  Maple House, 150 Corporation Street, Birmingham B46TB

Award winning conference, training and meeting venue located in Corporation Street, Birmingham.

£499.00*
Tue 05 Feb 2019 9:30am - 4:30pm London
CCT Venues Barbican

CCT Venues Barbican

Address

  Aldersgate House, 135-137 Aldersgate Street, London EC1A 4JA

Telephone

  0207 776 4794

Located next door to Barbican tube station.  

Directions

Exit Barbican tube station and turn right.  Barbican CCT Venues is located next door but 1 to the tube station, on the corner of the road.  Download full details here.

Parking

There is an NCP car park only minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for  a full day.

There is an NCP car park  minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for a full day.

Hotels

The closest hotels are:

Citadines Aparthotel, Barbican (3 minute walk on the same road).

Malmaison (4 minute walk)

Rookery Hote (5 minute walk)

£499.00*
Wed 06 Feb 2019 9:30am - 4:30pm London
CCT Venues Barbican

CCT Venues Barbican

Address

  Aldersgate House, 135-137 Aldersgate Street, London EC1A 4JA

Telephone

  0207 776 4794

Located next door to Barbican tube station.  

Directions

Exit Barbican tube station and turn right.  Barbican CCT Venues is located next door but 1 to the tube station, on the corner of the road.  Download full details here.

Parking

There is an NCP car park only minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for  a full day.

There is an NCP car park  minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for a full day.

Hotels

The closest hotels are:

Citadines Aparthotel, Barbican (3 minute walk on the same road).

Malmaison (4 minute walk)

Rookery Hote (5 minute walk)

£499.00*
Tue 05 Mar 2019 9:30am - 4:30pm Manchester
Holiday Inn ManchesterAddress

  25 Aytoun Street, Piccadilly, Manchester M1 3DT

For Sat Nav please use M1 3DT


Car Parking

NCP Car Park – Piccadilly Gardens M1 3AY

24 hours – discounted rate of £17.50

Park before 9am - £4.50 up to 12 hours

 

Bus Station – Piccadilly Gardens – 50m

MetroLink Tram Stop – 50m

Train Station – Manchester Piccadilly – 200m

Airport – Manchester International – 14 Minute on Train, 9 miles driving. 

 

Directions from Manchester Piccadilly train station - 2 minute walk

Walk down the station approach until you come to traffic lights.  Turn left.  Doubletree Hilton will be on your left, Holiday Inn is on your right.

£499.00*
Tue 02 Apr 2019 9:30am - 4:30pm Birmingham
The Studio

The Studio

Address

  7 Cannon Street, Birmingham, West Midlands B2 5EP

Telephone

  0800 028 6694

The Studio is two minutes walk from Birmingham New Street train station.

Directions from New Street:

If you're walking from New Street train station, exit  via the escalators leading to the Palisades Shopping Centre.  Turn left at the top of the escalators and follow the signs to the exit. Turn left at the bottom of the ramp and take the first turning on the right (Cannon Street) after the glass tourist information box.  You'll see The Studio internet cafe on the ground floor, 50 yards up Cannon Street. Please visit The Studio website for more detailed directions and parking information.

Parking

There are several NCP car parks within walking distance of thestudio. We recommend Albert Street, around a five minutes walk away. The postcode of this NCP car park for satnav is B4 7LN. 

To obtain discounted parking at the Albert Street car park simply ask for an NCP validation ticket at thestudio reception. When you are ready to exit the car park, simply insert your original parking ticket into the payment machines along with the validation ticket to activate the discount. The maximum day rate will be then be reduced to £5.

Walking from Albert Street NCP Car Park

Exit the car park, turn left and walk down Dale End. Turn right opposite Marks & Spencers and head up Union Street, continue until you cross Corporation Street. Cannon Street is the first on the left, thestudio is halfway down Cannon Street on the left hand side.

£499.00*

*Two delegates £465.00 per delegate.
All prices are exclusive of V.A.T.

Rated by 110 delegates

Overview

The PA and the Manager do the same job, they have the same objectives; they simply deal with different tasks to achieve those objectives.

The Exceptional PA is an interactive, packed workshop designed to enable PAs, EAs and senior administrators to attain the vital skills to ensure they become this business partner.  

Attendees will gain the insights, technical know-how and emotional intelligence to excel in this constantly demanding and challenging role.  They will also know how to enable their managers to excel in their roles.

What you'll learn

  • A full understanding of the Executive PA's role, reflecting on its importance and the impact it can have.
  • Assertiveness and communication techniques to enable leadership skills to manage their Executive successfully 
  • Techniques to stay ahead in the field and manage their development, particularly with regard to new technology, networking and self-improvement
  • Management tools which will enable them to be more productive, including prioritising
  • How to build an effective Executive/PA partnership
  • An awareness of the importance of emotional intelligence and NLP techniques to build effective relationships at all levels

Who is it for?

Any PAs/EAs.

Don't want to book right now?  Remind me about this event

Your facilitator

Heather Baker

Following 22 years as a secretary and then PA, Heather started training in 2000 to inspire PAs, EAs and administrators to excel.  She travels the world enabling Office Professionals to find ways to work efficiently and effectively leading to the success of their organisations.  As well as PA/EA masterclasses, she offers Administrative Workshops, Minute Taking, Business Writing and Speedwriting training; groups or one to ones.

She is the author of three Amazon top ten selling books, a certified NLP practitioner and the creator of the BakerWrite speedwriting system.  She is a proud supporter of Isipho Admin and a Prince's Trust business mentor.

Here's what our delegates are saying about this event…

Brilliant. Completely different from bog standard PA training. Heather really knew her stuff and the training current really thought through and delivered brilliantly. Really informative and detailed. A lot about mental and physical behaviour, really interesting and lots of real life stories relevant to the discussions.

PA, TUI

It was wonderful, Heather's knowledge was so great to be shared. It touched on points that you wouldn't think of day to day when you are so caught up with work. Want to give it a 10. If you want to know the logic and reasoning of how to be a PA do this course.

PA to MD, Crystal Skis Holiday - TUI

Great!! Lovely group who interacted very well. Good group participation, lots of tips and ideas shared. New ways of looking at things. Well presented, great interaction and the trainer made sure the group understood and feedback was given to all questions. All aspects proved valuable.

PA to Business Unit Manager, Southwark Council

Very insightful. Practical hints and tips to enhance and improve the perception of the role of PA and build rapport with colleagues. Heather was an inspiration! Very knowledgeable and was able to use examples that we could all relate to.

PA to the CMO, NBTY Europe

Brilliant. Completely different from bog standard PA training. Heather really knew her stuff and the training current really thought through and delivered brilliantly. Really informative and detailed. A lot about mental and physical behaviour, really interesting and lots of real life stories relevant to the discussions.

PA, TUI

It was wonderful, Heather's knowledge was so great to be shared. It touched on points that you wouldn't think of day to day when you are so caught up with work. Want to give it a 10. If you want to know the logic and reasoning of how to be a PA do this course.

PA to MD, Crystal Skis Holiday - TUI

Great!! Lovely group who interacted very well. Good group participation, lots of tips and ideas shared. New ways of looking at things. Well presented, great interaction and the trainer made sure the group understood and feedback was given to all questions. All aspects proved valuable.

PA to Business Unit Manager, Southwark Council

Very insightful. Practical hints and tips to enhance and improve the perception of the role of PA and build rapport with colleagues. Heather was an inspiration! Very knowledgeable and was able to use examples that we could all relate to.

PA to the CMO, NBTY Europe

It was excellent, really informative and thought provoking. I realised that a lot of other PA's feel the same as I do. Well worth attending, especially to anyone starting out in a PA post. Great insight into the day to day issues of being a PA.

PA

Very useful, lively, interactive and thought provoking. I have left with some great actions to put into practice. Focuses and reminds you of objectives.

PA

Very good training. Tips to help understand value of role we performs and importance of working in partnership with your manager. Helps you reflect and focus on areas to help you develop.

Personal Assistant to Senior Managers , Royal London

Very informative, Heather clearly has the experience and hands over information in an easy to understand way. Helpful, always useful to brush up on day to day activities and be reassured you are doing the right thing or improve on what you are doing.

Executive Administrator

Loved this course, learnt a lot and enjoyed listening to everyone's thoughts and ideas. Interesting, fun, great for those who are experienced and new to the role.

PA to the HR Director

Good real life examples used. Helped me to think differently about the importance of my role and relationship with my Director. Useful in giving an insight as to what goes on in other organisations. Useful tips on how to act assertively and get the most out of my role.

PA to Director of Resources

Today has been very valuable in helping me realise that our profession is of real importance in the workplace. It has been very informative and covered topics I haven't given thought to before. Very interactive, thought provoking and a fantastic networking opportunity.

Reception and Administration Supervisor

Outstanding. Areas covered and information given was so useful and insightful, Heather is very engaging and fun. Left me feeling very impressed and proud of my profession. Excellent course on practical and emotional skills needed for being a mind blowing PA. Very empowering.

EA and Office Manager

Interesting, interactive and entertaining. A Comprehensive introduction to improving skills as a PA. Provides a good basis for new PA's and some food for thought for experienced PA's.

PA/Assistant Project Officer

Very informative and gave me a good insight into what the role of a PA should be.

PA

Really interesting and informative. Heather spoke about our daily jobs like they really mattered and I came away from the course really keen to implement what I had learnt. A confidence booster for any PA/secretary with lots of helpful hints and tips on how to become a more efficient and exceptional PA.

Secretary and Facilities Co-ordinator

Informative, enjoyed the interaction with the group. Heather made it fun. Worthwhile if you need ideas/tips. Invaluable if you want to be a better PA. Would recommend.

PA/Marketing Support

Excellent, very motivating, great fun and thought provoking. Well worth it. Extremely well presented in a fun and interesting style.

, Horsham District Council

Very inspirational. I was left feeling refreshed and that I am a lot better at my job than I give myself credit for. Definitely worth attending for any PA/EA. A great experience to network with other PAs.

, RS Components

Very good! I learnt a lot and will use it when I start my job as a PA. You will get a lot out of it.

, UK Space Agency

Great interaction very comfortable and motivational. This course helps you to understand peoples reactions and perceptions.

PA to CEO , Shawbrook Bank Ltd

Excellent training, had a great day and will take a lot of tips away with me. A great course for essential tips and networking.

PA to Director

Incredible, interactive, thought provoking and confidence building. A great way to meet like minded people, share experiences, learn new ways of working and how to gain some focus.

PA to CEO

Very good and informative. Well presented in a relevant format. Lots of useful tips and advice. Relaxed course but lots of useful ideas. Good networking event.

Senior Procurement Administrator

A very well formatted, interactive and useful course. Great insight into what a good EA looks like. Thoroughly enjoyed. The emotional intelligence section is very interesting.

PA to CEO and Chairman

Really enjoyable, thought provoking. Heather is a great trainer with inside knowledge of an 'exceptional PA'. Fast paced, fun, interactive and informative. A great day!

Executive Assistant , Staffordshire University

Excellent much better than I expected. I am able to to take a few things and apply them in my role. Well worth it Heather had first hand experience and that made a big difference. I can easily relate to it in my role.

Executive Assistant , Staffordshire University

Brilliant. Great group of ladies to participate with, Heather was extremely knowledgeable and very interesting. Very interesting covered more topics than anticipated.

Contracts Administrator

The session was really enjoyable, providing opportunity to reflect and identify areas for change. Also reaffirming that I do somethings right. Good opportunity to reflect on how you work, share experiences and network. Nice venue.

Executive Assistant , Aston University

Good clear training programme good interaction with other participants. Key to becoming an efficient and effective PA

PA

Excellent, informative and interesting. Valuable toolkit for all PA's and administrators.

PA

Well thought out informative and to the point. Loved the exercises which were interactive. Very encouraging and positive.

Assistant to MD

Really good and positive. An excellent way of getting to hear about other PA's workloads and challenges.

PA to the Directors

Easy to digest, interesting, encouraging and thought provoking.

Executive Assistant

I thought it was fantastic I left feeling very important. 100% worth attending very informative opens you mind and great to network.

Executive Assistant

Reinforced the things I am doing correctly and ideas to change or improve. It opens your mind to new ways of working and the importance of your role in the organisation.

PA, TUI

Very good, a good course for PAs to reiterate the importance of their role.

PA, TUI

Very constructive, insightful and helpful. A 'must' attend course.

PA , TUI

Excellent, gave some new insights into ways of working. Definitely worthwhile to all levels of PA.

PA, TUI

Great really helped with focusing on different ways of looking at my roles, good insights and forward thinking. Good for all levels and not just for PAs.

PA to MD, TUI

Very good Heather was friendly and informative, covered a lot of topics by sharing her knowledge and past experiences. A great session which covers useful skills and tips for all levels of PA. Good sharing forum.

PA to Marketing Leadership Team , TUI

Very good, reinforced what I am doing well and helped me focus on what I can improve. Very insightful for today's PA who needs to do so much more than routine tasks - lead, manage, influence etc.

PA to Office Manager , TUI Ireland

Very informative and incredibly well delivered. Excellent and very worthwhile will leave you feeling much more confident.

PA to Global Finance Director and HR Director, TUI Destination Services

Brilliant. Great way to re-think about the way you work and how it impacts on yourself and others in the business.

PA to Finance and Business Change Director, TUI Group

I found it extremely helpful it touched on things that I had never thought of. Worthwhile.

PA to Group Procurement Director, TUI Group

Excellent I think I have gained some very valuable skills. The best course I have ever been on. You will learn things that you thought you already knew.

PA, TUI Group

Excellent! Inspiring and supportive. Worth attending, and not just for PAs.

Executive Assistant

Very informative and builds confidence. Gives lots of useful tips and information.

Executive PA

Excellent day, learnt a lot and met some great PAs. Great tips and techniques to guide a good PA.

PA to CEO

Excellent day, well organised and presented. A useful day to gain tips.

PA to Medical Director

Really informative and interesting. Heather made it a really enjoyable day. Well worth attending.

PA to Director of Operations

Excellent tips al along the day makes you focus on small details that can make a real difference. An absolute must if you take your career as a PA seriously.

PA

The training was fun and informative. Definitely worth it.

PA

Very constructive and clarified rights to take control of a business relationships at work.

Personal Assistant

Excellent, very informative. Brilliant, every little thing was covered,

PA

Brilliant, very relaxed atmosphere and nice to hear others in same field of work.

Executive Assistant

Really interesting. Picked up lots of infomation and tips, I'm going away with lots of ideas.

Administration Assistant

Very informative, going away with a lot to think about on the train home! Interactive and informative.

PA to PCC CEO and CFO

Very good, enjoyed content and can take two proactive things away with me. A good way to boost your confidence and to empower your thinking to put things into action.

PA

Clear and concise. Very enjoyable, great teacher, best course I have attended. Very worthwhile.

PA to Clinical Director

Really enjoyed it. Lots of useful ideas. Informative, thought-provoking and fun!

PA

Excellent course, full of interesting things and everything every PA should know. Insightful, comprehensive and a must for all PAs.

PA to Directors

Excellent, Heather is very knowledgeable, approachable and positive. Lots of group interactions and time to share experiences, a rare experience for PAs!

PA

Excellent Course, a must do course for PAs.

PA to Strategic Director

Very informative and really enjoyed it. Informative, enjoyable especially the interactive bits.

PA to Directors

Excellent, some great tips. Useful and fun.

PA

I found it very interesting and reinforced some of what I already do and also gave me new ideas and things to think about. Was nice to meet new people. A great course for any PA whether you are newly qualified or have been in your job for years.

PA

Really enjoyed it. Heather makes you feel very comfortable in commenting and so encourages the group to speak and participate. really beneficial, great day, perfect group size and team work. In a lovely hotel with lovely lunch provided which adds to the experience.

PA to Finance and Operations Director

Fantastic and a real eye opener! It's not only given confidence within work, but personal life too. Inspirational :)

Admin Assistant

Excellent, very informative. God role play examples that weren't too daunting. Its great for PAs of all ages and abilities. You're never too old to learn new processes or ways of thinking and working.

PA

Lots of great information real life situations. Real eye opener, made you think about certain things you wouldn't normally. Fantastic. A must attend! Very useful for me.

Administration Assistant

Good mix of activities. Links with personal experiences/tips to improve yourself and relationships with others. Better ways of working.

PA

Enjoyable, good relevant topics. Good group of people varied industries/organisations. Great course for someone aspiring to "be the best PA" Excellent knowledge/understanding.

PA to the Joint Managing Director

The training was very informing and inspiring. A brilliant course and a very enjoyable day. I found it really interesting.

Executive Assistant, Sheffield Hallam University

Excellent course, really enjoyed it! Very helpful points to take away. Lovely, personable and helpful trainer. Good pace and good mix of interactive and listening.

Executive PA, WWF UK

Highly interactive, great use of theories in easy to grasp, bit size pieces. Thank you!

Exec PA to CEO, WWF UK

Very good course, insightful and informative. Great times and motivation. Clear, concise and interesting.

Executive Assistant, XL Group

I thought it was informative and a good length. Nice and approachable trainer.

PA, Office of the Sentencing Council

Excellent, will be suggesting other EA/PAs take the course as well. Clear, very professional and friendly trainer. Very interesting.

Executive Assistant to Medical Director

Very good. Pace was fluent and content was interesting. Very good, thank you.

PA to Corporate Director, Shepway District Council

I really enjoyed it and am pleased with what I took away. Excellent tips which made common sense.

PA to Vice Principal, Kings College London

Very useful to network with other like minded people and to share experiences. Learn some new things that reinforced some aspects I already do. Good mix of participation and listening.

Executive Assistant, Oxford City Council

Heather is a brilliant facilitator and a great communicator. Excellent training, has given me a different and dynamic approach to my role within NYP.

PA, North Yorkshire Police

Feeling enthused to return to work and put into practice the techniques I've learnt.

PA to CEO, SAP UK Ltd

Excellent! Inspirational! Gave value to what we do and showed how much we know and can do. Brilliant day.

PA, Probation

Brilliant!! As this is my first job as a PA it was really interesting to listen and learn how others work.

Assistant, Telereal Trillion

Really good, useful course. Have lots of ideas to take back to work. Definitely motivated to set up some admin team meetings to share best practice etc. Fab facilitator, would definitely choose another course run by her again. Going to see if any of my team can come to this course, depending on funding.

Executive Assistant to the CEO and Team Leader, Home Group

Exceptionally fun and interactive as well as informative. Facilitator was great.

PA, Birmingham City University

Relaxed environment and encouraged sharing of experiences. Reinforced belief in myself and my abilities.

PA to Finance Director, RL360

Very interesting and informative. Good examples. Trainer had an excellent rapport with group. Would enjoy additional NLP training.

PA to Leader and CMT, Shepway District Council

Impressed with material and the way in which the training was delivered. Presentation was exceptional.

PA to Head of Public Realm, London Borough of Southwark

Excellent training course. Very informative and enjoyable. Excellent trainer, very knowledgeable and made the course fun and enjoyable.

Secretary, South Yorkshire Police

Brilliant!! I feel very empowered and confident. Lots of practical and useful advice.

PA to Chief Officer and Chair, NHS Nottingham City CCG

Really helpful, engaging and innovative. Friendly, engaging and approachable trainer with practical experience.

PA to Chairman and CEO, Dairyco Ltd

Absolutely brilliant! Very insightful. Heather was so knowledgeable and welcoming. She really understood everyone's point of view and was a great trainer.

Assistant to CEO, N5 Ltd

Very interesting and nice input from delegates. Made me feel the importance of my position and raised my confidence.

PA to CEO, British Wool Marketing Board

Really interesting course. Has given me the knowledge and confidence to go back and change the way I work and communicate with people. Kept my attentiol the way through.

Business Support Officer, Dudley CCG

Very motivating. Lots of ideas, really useful.

PA

Very useful. Made you stop and think about how you perform.

PA to Safeguarding, Dudley CCG

Vibrant delivery; great content; really beneficial. All of it was really useful, lots to take back and implement.

PA to CEO , Channel Islands Cooperative Society

Inspiring and informative. Excellent trainer with real experience of being a PA.

PA

Really enjoyed the content and pace of the day. Very good trainer.

PA to CEO, Medway NHS FT

Great! Very engaging and good content.

Executive Assistant, Luton Culture

Really informative, great examples, interactive. Heather was fantastic! Friendly, knowledgeable, professional. Loved the whole 'emotional intelligence' concept.

PA, The Hub Events Ltd

I found it really informative, interesting and empowering. Very friendly and knowledgeable trainer.

PA

Excellent and well worthwhile attending. Very relaxed atmosphere. Brilliant event and interesting to hear other's views of being a PA.

PA, Teeside University

Enjoyed the day. Good to share experiences and ideas. Friendly and personable trainer who was speaking from experience.

PA

Excellent course. Very interesting and useful.

PA

Very insightful. Useful to come away from the office and reflect with like minded people in similar roles. Trainer was very engaging and kept delegates interested throughout the day.

PA

Really insightful. Learnt tips on dealing with other members of staff. Really good interaction and time to discuss issues with others in similar roles.

PA to the Director of Research, Portsmouth Hospitals NHS Trust

Excellent day. Enjoyed the activities and brain gyms to remotivate us in the afternoon. Good mix of activities and the right amount of participation. Heather has a lovely manner, excellent at encouraging participation.

PA, South Yorkshire Police

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