The Assertive Professional

Assertive professionals can stand their ground and express their opinions confidently while respecting the needs and views of others.

DateVenuePrice
Tue 06 Feb 2018 9:30am - 4:30pm London
CCT Venues Barbican

CCT Venues Barbican

Address

  Aldersgate House, 135-137 Aldersgate Street, London EC1A 4JA

Telephone

  0207 776 4794

Located next door to Barbican tube station.  

Directions

Exit Barbican tube station and turn right.  Barbican CCT Venues is located next door but 1 to the tube station, on the corner of the road.  Download full details here.

Parking

There is an NCP car park only minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for  a full day.

There is an NCP car park  minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for a full day.

Hotels

The closest hotels are:

Citadines Aparthotel, Barbican (3 minute walk on the same road).

Malmaison (4 minute walk)

Rookery Hote (5 minute walk)

£495.00*

*Two delegates £460.00 per delegate.

Rated by 21 delegates

Overview

Assertive people can:

  • confidently express their views and ideas
  • defend their point of view while respecting others
  • stay calm and in control of their emotions
  • say "no" when appropriate, with confidence

Assertiveness is good for you and it's good for your organisation too.  Assertive people are able to bring their best ideas to work.  If they spot something going wrong, they've got the confidence to ask questions. They are curious about and respectful of others.  All this builds great working relationships and fosters creativity and productivity at work.

Assertiveness isn't something you're born with, you've got to learn the skills and practice them. 
This course will help you explore:

  • Your own rights and responsibilities
  • Why people are aggressive or submissive
  • How not to take others' behaviour so personally
  • Barriers and helpers in being assertive

What you'll learn

How to:

  • make the best possible first impressions
  • make requests assertively 
  • say “no” with confidence 
  • give feedback assertively 
  • turn “can't” into “will” 
  • raise your self-esteem by discovering your personal power
  • be assertive with new people and in new situations
  • understand your own and quickly assess others' behavioural motivations
  • control your own and others' emotional states
  • calm your nagging inner voice 
  • calm yourself instantly in any situation
  • use verbal and non-verbal techniques to influence others
  • “read” people more effectively to get the most out of your relationships with them
  • speak assertively in meetings
  • make your points clearly and calmly so people listen
  • ‘work a room' at business and social events

Who is it for?

Anyone who wishes to be more assertive and build better working relationships.

Don't want to book right now?  Remind me about this event

Your facilitator

David Cotton

David has worked in training and development for over 20 years, working in four continents and nearly 40 countries.  His work ranges from one to one coaching to managing multinational training programmes and his clients range from small family businesses to the European Commission, United Nations and Middle Eastern petrochemical companies. He is the author of around a dozen books and many journal articles. He is also a qualified and practising hypnotherapist and NLP practitioner.  He spent 21 years with the major professional services firms, Arthur Andersen and PricewaterhouseCoopers, before becoming an independent trainer, coach, facilitator and speaker in 2002.  A former professional musician, David still occasionally performs and he collects instruments from around the world on his travels.  He is the author of several books including 'Managing Difficult People At Work' and 'The Business Strategy Toolkit'.

Here's what our delegates are saying about this event…

Excellent insight into tips with dealing with new situations and difficult or challenging people. Excellent!

Customer Service and Development Manager, Blackpool Council

Excellent and informative.

HR Advisor, Kelloggs

Very good and informative. Very useful tools to use in the workplace. There will definitely be something of use even if you are experienced in your field.

Team Leader, Flintshire County Council

Excellent training. Great tips to enable you to be more assertive. Excellent, do attend!!


Excellent insight into tips with dealing with new situations and difficult or challenging people. Excellent!

Customer Service and Development Manager, Blackpool Council

Excellent and informative.

HR Advisor, Kelloggs

Very good and informative. Very useful tools to use in the workplace. There will definitely be something of use even if you are experienced in your field.

Team Leader, Flintshire County Council

Excellent training. Great tips to enable you to be more assertive. Excellent, do attend!!


Really enjoyed the course. Learnt new techniques which I'm looking forward to putting into practice. Informative and fun.

Mortgage Advisor, The West Brom

Very beneficial. Well delivered; very helpful and informative.

Senior Computer Support, West Brom

Good pace, safe environment, felt comfortable contributing but with enough 'stretch'! Good grounding in various techniques, not just assertiveness.

Head of External Relations, Northern Rail

Excellent course. Beneficial.

Solicitor, Express Solicitors

Detailed and relevant.

Team Leader Commercial, West Brom

Very valuable and interesting. Enlightening and very positive.

Programme Manager, University of Edinburgh

Excellent training. Informative and excellent examples given. Interactive with great examples.

Head of HE, Calderdale College

Very interesting.

Planning Manager

Training course was interesting. Initially I was reluctant to attend, but have been given techniques I hope to use. Lively, interesting course.

IT Procurement Specialist

Useful techniques, fun. Lots of examples. Enjoyable, lots of tips.

Team Leader

Excellent really helpful. David was very informative and presented extremely well. Interesting and informative day. Very worthwhile, would recommend to anyone.

Lawyer

Fantastic. Really interesting and practical. Brilliant delivery and very engaging. Brilliant practical course to improve delivery and performance at work.

Lawyer

Really informative, with some key take aways, that can be used in everyday life. It was really fund and felt completely comfortable. If you experience any assertiveness problems then this course is for you. You walk away feeling empowered.

Online Marketing Manager

Very helpful. I feel more able to cope with difficult situations. Positive, very good.

Graphics Officer

It was a positive experience. I found the content very useful and I will leave the course feeling confident in the workplace. Very helpful and useful guidance and support mechanisms.

Manager

Fantastic and very interesting. Fun, interesting and useful.

Lawyer

Excellent. Lots of energy, lots learnt. Well worth it enlightening and affirming.

Legal Adviser

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