The Assertive Professional

Assertive professionals can stand their ground and express their opinions confidently while respecting the needs and views of others.

DateVenuePrice
Wed 05 Dec 2018 9:30am - 4:30pm London
CCT Venues Barbican

CCT Venues Barbican

Address

  Aldersgate House, 135-137 Aldersgate Street, London EC1A 4JA

Telephone

  0207 776 4794

Located next door to Barbican tube station.  

Directions

Exit Barbican tube station and turn right.  Barbican CCT Venues is located next door but 1 to the tube station, on the corner of the road.  Download full details here.

Parking

There is an NCP car park only minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for  a full day.

There is an NCP car park  minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for a full day.

Hotels

The closest hotels are:

Citadines Aparthotel, Barbican (3 minute walk on the same road).

Malmaison (4 minute walk)

Rookery Hote (5 minute walk)

£499.00*
Wed 09 Jan 2019 9:30am - 4:30pm Manchester
Double Tree by Hilton

Double Tree by Hilton

Address

  1 Piccadilly Place, Manchester M1 3DG

Telephone

  0161 242 1014

Directions

If you're travelling by train, exit Manchester Piccadilly through the main exit and bear left, crossing the pedestrian bridge.  Doubltree Hilton is the glass fronted building directly ahead of you.

It's a 1 minute walk.


Conference rooms:

All the conference rooms are on the mezzanine level of the hotel.


Parking

There are various NCP car parks all within a 2 minute walk of Doubletree Hilton.  Argent Place and Piccadilly Place are both next door.  Dale Street car park is a 2 minute walk away.

 

Hotels

Doubletree Hilton is a lovely hotel and often has rooms available, however they aren't able to offer delegates who wish to stay overnight a preferential room rate.  Other local hotels include:

Malmaison Manchester -  directly opposite Doubletree.

Premier Inn Piccadilly - 2 minute walk away.

 

Venue website

Doubletree Hilton Manchester

£499.00*

*Two delegates £465.00 per delegate.
All prices are exclusive of V.A.T.

Rated by 66 delegates

Overview

Assertive people can:

  • confidently express their views and ideas
  • defend their point of view while respecting others
  • stay calm and in control of their emotions
  • say "no" when appropriate, with confidence

Assertiveness is good for you and it's good for your organisation too.  Assertive people are able to bring their best ideas to work.  If they spot something going wrong, they've got the confidence to ask questions. They are curious about and respectful of others.  All this builds great working relationships and fosters creativity and productivity at work.

Assertiveness isn't something you're born with, you've got to learn the skills and practice them. 
This course will help you explore:

  • Your own rights and responsibilities
  • Why people are aggressive or submissive
  • How not to take others' behaviour so personally
  • Barriers and helpers in being assertive

What you'll learn

How to:

  • make the best possible first impressions
  • make requests assertively 
  • say “no” with confidence 
  • give feedback assertively 
  • turn “can't” into “will” 
  • raise your self-esteem by discovering your personal power
  • be assertive with new people and in new situations
  • understand your own and quickly assess others' behavioural motivations
  • control your own and others' emotional states
  • calm your nagging inner voice 
  • calm yourself instantly in any situation
  • use verbal and non-verbal techniques to influence others
  • “read” people more effectively to get the most out of your relationships with them
  • speak assertively in meetings
  • make your points clearly and calmly so people listen
  • ‘work a room' at business and social events

Who is it for?

Anyone who wishes to be more assertive and build better working relationships.

Don't want to book right now?  Remind me about this event

Your facilitator

David Cotton

David has worked in training and development for over 20 years, working in four continents and nearly 40 countries.  His work ranges from one to one coaching to managing multinational training programmes and his clients range from small family businesses to the European Commission, United Nations and Middle Eastern petrochemical companies. He is the author of around a dozen books and many journal articles. He is also a qualified and practising hypnotherapist and NLP practitioner.  He spent 21 years with the major professional services firms, Arthur Andersen and PricewaterhouseCoopers, before becoming an independent trainer, coach, facilitator and speaker in 2002.  A former professional musician, David still occasionally performs and he collects instruments from around the world on his travels.  He is the author of several books including 'Managing Difficult People At Work' and 'The Business Strategy Toolkit'.

Here's what our delegates are saying about this event…

Really well put together, informative, captivating with interesting content. Useful for those who have direct reports/key stakeholders and wanting to learn useful tips to increase their assertiveness.

Organisational Development Consultant , London Borough of Hackney

Very good, great content, really engaging trainer. Boosts confidence in day to day interactions. Helps you to get the best out of your interactions with your staff and colleagues, network and influence more effectively.

Team Leader, London Borough of Hackney

Fantastic, informative, inspiring, engaging, much to take away. A way to review, reflect and recharge how you interact with colleagues.

Business Intelligence Officer, Hackney Housing

Very informative, relaxed, professional and very engaging. Keeps you on your toes. Interactive incredibly interesting. David is very enthusiastic and engaging.

Land Director

Really well put together, informative, captivating with interesting content. Useful for those who have direct reports/key stakeholders and wanting to learn useful tips to increase their assertiveness.

Organisational Development Consultant , London Borough of Hackney

Very good, great content, really engaging trainer. Boosts confidence in day to day interactions. Helps you to get the best out of your interactions with your staff and colleagues, network and influence more effectively.

Team Leader, London Borough of Hackney

Fantastic, informative, inspiring, engaging, much to take away. A way to review, reflect and recharge how you interact with colleagues.

Business Intelligence Officer, Hackney Housing

Very informative, relaxed, professional and very engaging. Keeps you on your toes. Interactive incredibly interesting. David is very enthusiastic and engaging.

Land Director

Really informative, fun, powerful and easy to listen to. A must do course!

Business Development Manager

Very professional and helpful. It fully met my expectations. Helps to build confidence in relations with other people at work.

Product Systems and Data Coordinator

Excellent! David was engaging throughout he day, he was knowledgeable and the day went exceptionally quick. A must do for anyone who feels that they need guidance on being assertive in any given areas.

Business Admin Manager

Very insightful and eye opening to a lot of non-verbal cues, actions and emotions that may go unnoticed to the untrained eye. A wide spectrum of assertive techniques styles and also management tips.

Project Manager

Excellent, informative, engaging and useful. Not too daunting, interesting thoughts.

Paralegal

Very interesting and engaging. Great subject for anyone with a good speaker.

Events Co-ordinator

Very good, thought provoking. You get out what you put in. Participation highlights to messages conveyed during the day.

FM Director

Learning in a very entertaining way! Lots of fuel for thought. A breath of fresh air. Engaging and entertaining- nice to hear the trainer speaking and story telling.

Senior L&D Advisor

Excellent. Some useful skills learned and plenty of helpful advice. Beneficial

Registered Manager

Good training, good trainer & material. Worth going to build confidence and techniques for being assertive.

Manager

Amazing day- good tailoring of the content to the group, and good venue choice. Great day to cover the essentials of being assertive.

Distribution Operations Analyst

Very useful and engaging. Left with some interesting information that can hopefully be easily implemented at work. Very impressed with the trainer and how he presented the course. Very useful for those who lack confidence in the workplace. Useful for not only managers/headers but also for new employees like me.

CRM Executive

Well delivered, helped enormously. Demonstrated how to get the best out of yourself and work proactively with others.

Practice Manager

Well delivered, helped enormously.

Practice Manager

Very useful and engaging. I was left with some interesting information that can be easily implemented at work. I was very impressed with David and how he presented the course.

CRM Executive

Some new ideas and concepts and a useful refresher. Useful hints and tips with practical application.

Senior Marketing Strategy Manager

Excellent tips to help be assertive. Worthwhile.

HR and Payroll Manager

Very informative. Worth the investment of time.

Service Manager

Excellent. David was very engaging. Informative and easy to understand and apply in everyday tasks.

Key Account Manager

Excellent. Engaging and relevant content.

Senior QA Engineer

Great, very useful. Very relaxed and easy to understand.

Events Manager

It was excellent. It was interesting, lots of examples and exercises.

Publications Manager

Really interesting. I felt very comfortable and was really useful.

Project Manager

Amazing day. Good tailoring of the content to the group and good venue choice. Great day to cover the essentials of being assertive.

Distribution Operations Analyst

Good training. Good trainer and material. Worth going to build confidence and techniques for being assertive.

Ent Arch

Excellent. Some useful skills learnt and plenty of helpful advice. Beneficial.

Registered Manager

Learning in a very entertaining way! Lots of food for thought. Breath of fresh air! Engaging and entertaining. Nice to hear the trainer speaking and storytelling rather than just using slides of facilitating a day of interactive exercises.

Senior L&D Advisor

Very good, thought provoking. You get out what you put in, participation highlights the messages conveyed during the day.

FM Director

Very interesting and engaging. Great subject for anyone and a good speaker.

Events Coordinator

Excellent, informative, engaging, useful Not to daunting, interesting insights.

Paralegal

Excellent, the material covered was not what I expected but very useful.

Financial Inclusion Team Leader, London Borough of Hackney

Great trainer, content was very helpful and informative. Excellent for senior management and colleagues.

Team Leader, London Borough of Hackney

Fantastic, enjoyable, a great way to learn. How to handle yourself and others in challenging situations.

Project Manager, London Borough of Hackney

Very informative, David was entertaining and kept me amused throughout the day. The pace was just right.

HR Business Partner, London Borough of Hackney

Good content, excellent trainer.

, London Borough of Hackney

Makes you think about how to approach people.

Housing Business Intelligence Analyst , London Borough of Hackney

Very well run, interesting. Enlightening. Helps to give you knowledge and structure to management styles.

Deputy Principal Accountant, London Borough of Hackney

Very interesting and informative. Learning to read others and being able to talk with others in an assertive tone.

Team Leader, London Borough of Hackney

It was different to what I expected, I could definitely use the tools learnt. Interesting.

Team Leader, London Borough of Hackney

Entertaining

Senior HR Advisor, London Borough of Hackney

Very interesting and educating. How to be assertive without coming across as rude or aggressive.

HR Business Partner

Excellent insight into tips with dealing with new situations and difficult or challenging people. Excellent!

Customer Service and Development Manager, Blackpool Council

Excellent and informative.

HR Advisor, Kelloggs

Very good and informative. Very useful tools to use in the workplace. There will definitely be something of use even if you are experienced in your field.

Team Leader, Flintshire County Council

Excellent training. Great tips to enable you to be more assertive. Excellent, do attend!!


Really enjoyed the course. Learnt new techniques which I'm looking forward to putting into practice. Informative and fun.

Mortgage Advisor, The West Brom

Very beneficial. Well delivered; very helpful and informative.

Senior Computer Support, West Brom

Good pace, safe environment, felt comfortable contributing but with enough 'stretch'! Good grounding in various techniques, not just assertiveness.

Head of External Relations, Northern Rail

Excellent course. Beneficial.

Solicitor, Express Solicitors

Detailed and relevant.

Team Leader Commercial, West Brom

Very valuable and interesting. Enlightening and very positive.

Programme Manager, University of Edinburgh

Excellent training. Informative and excellent examples given. Interactive with great examples.

Head of HE, Calderdale College

Very interesting.

Planning Manager

Training course was interesting. Initially I was reluctant to attend, but have been given techniques I hope to use. Lively, interesting course.

IT Procurement Specialist

Useful techniques, fun. Lots of examples. Enjoyable, lots of tips.

Team Leader

Excellent really helpful. David was very informative and presented extremely well. Interesting and informative day. Very worthwhile, would recommend to anyone.

Lawyer

Fantastic. Really interesting and practical. Brilliant delivery and very engaging. Brilliant practical course to improve delivery and performance at work.

Lawyer

Really informative, with some key take aways, that can be used in everyday life. It was really fund and felt completely comfortable. If you experience any assertiveness problems then this course is for you. You walk away feeling empowered.

Online Marketing Manager

Very helpful. I feel more able to cope with difficult situations. Positive, very good.

Graphics Officer

It was a positive experience. I found the content very useful and I will leave the course feeling confident in the workplace. Very helpful and useful guidance and support mechanisms.

Manager

Fantastic and very interesting. Fun, interesting and useful.

Lawyer

Excellent. Lots of energy, lots learnt. Well worth it enlightening and affirming.

Legal Adviser

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