Seriously Excellent Management: The Ultimate 3 day Programme

In this intensive 3 day course, you will learn all the essential skills of good management.

Tue 14 Nov 2017 - Thu 16 Nov 2017 9:30am - 4:30pm London
CCT Venues Barbican

CCT Venues Barbican


  Aldersgate House, 135-137 Aldersgate Street, London EC1A 4JA


  0207 776 4794

Located next door to Barbican tube station.  


Exit Barbican tube station and turn right.  Barbican CCT Venues is located next door but 1 to the tube station, on the corner of the road.  Download full details here.


There is an NCP car park only minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for  a full day.

There is an NCP car park  minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for a full day.


The closest hotels are:

Citadines Aparthotel, Barbican (3 minute walk on the same road).

Malmaison (4 minute walk)

Rookery Hote (5 minute walk)

New fromNov2017


The reward of promotion to a managerial position is a significant step in your career, but the transition from team member to manager is tough. Very often you will find that you are expected to continue your day job and manage others in addition, while being given little or no help in how to manage. 

In this intensive, very practical, three-day course, you will learn all the essential skills of good management.  Any theories are immediately grounded in day-to-day practice and we'll use a variety of accelerated learning techniques to embed the learning and enhance your ability to put everything you learn into practice as soon as your return to your workplace.

What you'll learn


Course objectives and personal objectives

The transition to management

  • What's expected of you as a manager
  • Management and leadership

Discovering yourself

  • Who do you think you are?
    • Developing your self-awareness
    • Emotionally intelligent management
    • Understanding your own management style 

Communication skills for management

  • The impression you create
  • Being assertive
  • Understanding and working with others' communication styles
  • Influencing verbally and non-verbally

Thinking skills for management

  • Critical thinking
  • Reflective thinking
  • Logical thinking
  • Lateral thinking
  • Creativity, problem solving and decision making


Managing your use of time

  • Your use of time – the ‘work map'
  • Work-life balance – the ‘wheel of life'
  • Allowable and disallowable interruptions
  • Taking back control of your time - learning to say ‘no'
  • Helping others to manage their time more effectively


  • Understanding your own and others' motivations
  • Creating a motivating environment 

Managing difficult behaviours and conflict

  • What drives people's behaviours and what to do about it
  • Dealing with conflict


  • Helpers and barriers
  • A framework for effective delegation
  • Follow-up


Managing teams

  • Team dynamics and team management
  • Managing virtual (geographically scattered) teams

Managing change

  • What drives change at work
  • Reactions to change
  • Tools for managing change 

Giving feedback

  • An end to the ‘positive sandwich'!
  • Two powerful models for structured feedback
  • Feedback practice


  • What is coaching?
  • The coaching relationship
  • A framework for coaching
  • Coaching practice

Networking skills

  • Benefits and barriers
  • Developing your networking skills
  • Working a room
  • Your elevator pitch
  • Follow-up
  • Online networking

Action planning and next steps

  • Where do you go from here?

    Who is it for?

    New managers, those making the transition from team member to manager and managers with some experience who want to consolidate their experience and improve their skills. The course will suit you regardless of your sector.

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    Your facilitator

    David Cotton

    David has worked in training and development for over 20 years, working in four continents and nearly 40 countries.  His work ranges from one to one coaching to managing multinational training programmes and his clients range from small family businesses to the European Commission, United Nations and Middle Eastern petrochemical companies. He is the author of around a dozen books and many journal articles. He is also a qualified and practising hypnotherapist and NLP practitioner.  He spent 21 years with the major professional services firms, Arthur Andersen and PricewaterhouseCoopers, before becoming an independent trainer, coach, facilitator and speaker in 2002.  A former professional musician, David still occasionally performs and he collects instruments from around the world on his travels.  He is the author of several books including 'Managing Difficult People At Work' and 'The Business Strategy Toolkit'.

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