Zoom Confidence: Expert Tips and Tricks

Learn how to use Zoom like a Pro with lots of brilliant tips from our Zoom expert
Half day


It seems like every time you ask a question about Zoom, someone directs you to online tutorials and videos on YouTube. But what if that’s not the way you prefer to learn? The good news is you no longer have to battle through on your own. Join us to learn in a safe environment from an expert who is happy to help and show you the ropes. Get hands-on experience with Zoom in real time with opportunities to ask and receive answers to your most pressing questions on the platform.

What you'll learn

  • How to set up Zoom in advance for the best experience from green screens to waiting rooms to muting sound on entry to participant controls and recording
  • How things look from the attendee’s perspective in Zoom including active speaker, full screen and gallery views
  • Common attendee issues and how you can help support and troubleshoot the attendee experience
  • How to enable key features from the Zoom website
  • How to use some of Zoom’s most common features from screen sharing to reactions and raised hands, to chats.
  • How to step things up a level to understand how to set up, manage and administer breakout rooms, polls and whiteboard collaboration.

Who is it for?

Anyone facilitating meetings or learning via Zoom who wants to be more confident with using the platform and making the most of all of Zoom's features.

Your facilitator

Dana James Edwards
Dana James-Edwards

One of Dana's favourite places in the world to be is in a training room. She's passionate about creating the best environment and experience for learners so that key messages and actions make it from the classroom to the workplace and result in real change.

Dana has spent over 10 years working in Learning & Development. Her background in Professional Services and Consultancy has given her a behind the scenes look at a wide range of organisations in both the public and private sectors. Her experience has given her unique insight into what spurs individual development and makes successful managers and leaders.

Dana is also an MBTI Certified Professional and loves looking at the role psychometrics and personality plays in team dynamics.


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Zoom Confidence: Expert Tips and Tricks

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