The New Administrator (2 day course)

The skills you need to be efficient, effective and successful in your role as Administrator.


Administrators are the backbones of their organisations.

Every decision made by management, every client request, every payment, every project depends on administrators like you to get the work done.

Your contribution is invaluable.

This interactive, practical workshop is designed to provide Administrators with the skills they need to be efficient, effective and successful.  It goes beyond the basics to give you the interpersonal and communication skills that will make you a truly exceptional administrator.

What you'll learn

  • A full understanding of the Administator's role, reflecting on its importance and the impact it can have

  • Confidence, assertiveness and communication techniques: the basis for everything else

  •  Effective business writing, including:
    -  English grammar overview
    -  Tone, style and guidelines for writing letters and emails
    -  Excellent telephone and reception skills

  • How to plan, organise and priortise, including
    - Diary management
    - Arrange meetings and travel
    -  Time management

  • Develop your business acumen – what's important to your organisation and your clients?

  • Successful team work

  • Techniques to work effectively with your manager(s)

  • Project a professional image, including
    - How to get your appearance and body language to work for you, while still being yoursel
    - How to show initiative and project a “can do” vibe

  • How you can develop and progress your career in administration

Who is it for?

Anyone new to an administrative role; no experience necessary.

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Your facilitator

Heather Baker

Following 22 years as a secretary and then PA, Heather started training in 2000 to inspire PAs, EAs and administrators to excel.  She travels the world enabling Office Professionals to find ways to work efficiently and effectively leading to the success of their organisations.  As well as PA/EA masterclasses, she offers Administrative Workshops, Minute Taking, Business Writing and Speedwriting training; groups or one to ones.

She is the author of four Amazon top ten selling books, a certified NLP practitioner, winner in 2017 and 2018 of the North West Enterprise Best Administrative Staff Training Provider Award and the creator of the BakerWrite speedwriting system.  Her training programme is endorsed by the Institute of Administrative Management.   

She is a proud supporter of Isipho Admin in South Africa and a Prince's Trust business mentor.

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