Stakeholder Management Masterclass (2 days)

How to engage, influence and manage stakeholders - drive results from your project or change programme


How often have you wondered whether you're on the right track with your Senior Stakeholders and whether your messages are getting through when challenged? And, how often do you feel that there is something getting in the way of taking the relationship to the next level?

This two-day course helps you to explore and understand where you stand in terms of your relationships  - and it will help you to benchmark both the value and importance of your ‘service' in that relationship.

Knowing these aspects will then allow you to undertake several pivotal steps that will help deepen and broaden your relationships, and guarantee your point of view is heard more often.

What you'll learn

  • Why you may have more stakeholders than you realise
  • How your stakeholders view your relationship and how this affects your interactions
  • Prioritising stakeholders with competing or conflicting needs
  • How to manage and influence outcomes by setting clear expectations
  • Using a stakeholder management framework that works for your organisation or programme
  • Why asking the right questions and listening effectively will transform your ability to manage stakeholders
  • Practical techniques for listening at 3 levels
  • Why trust matters - how to build a pyramid of trust
  • Building rapport and strengthening relationships 
  • Key influencing techniques including pitfalls to avoid
  • Managing difficult stakeholders by identifying root causes and following a clear conflict framework
  • Confidence and skills to challenge others positively, and handle it well when you are challenged

Who is it for?

This course is for you if:

  • You are regularly involved in large scale / key projects for the business; or provide essential Business support services - with stakeholder responsibility
  • You want to understand how develop your presence when with senior leaders, and learn how to influence them
  • You would like to offer a more strategic view for your stakeholders and understand their Organisational challenges
  • You recognise that it is difficult to broaden some of your relationships and want to understand the steps that can be taken to achieve this goal
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Your facilitator

Anthony Garnett

Anthony is a recognised Learning & Development professional, with several years as a Management Consultant. He has been lauded for his work on ‘effective communications' after deciding to specialise in enhancing consulting and project teams.

Anthony has over 25 years experience in industry, working for companies including Bank of Scotland, MBNA and PriceWaterhouseCoopers.  As a qualified marketer, and a classically trained Brand Manager he has worked in a variety of challenging, paced, delivery roles including; business strategy, operational change and business transformation.

Anthony has a degree in Marketing and further qualifications in Market Research, Project and Change Management. He is a qualified practitioner of TTI & Insights DISC and SDI Strength Deployment Inventory.

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