How to Give and Receive Great Feedback

We sometimes teach managers to give feedback but what can we do to encourage everyone in the organisation to actively seek it?

DateVenuePrice
Thu 09 Oct 2014 9:30am - 4:00pm Manchester
Double Tree by Hilton

Double Tree by Hilton

Address

  1 Piccadilly Place, Manchester M1 3DG

Telephone

  0161 242 1014

Directions

If you're travelling by train, exit Manchester Piccadilly through the main exit and bear left, crossing the pedestrian bridge.  Doubltree Hilton is the glass fronted building directly ahead of you.

It's a 1 minute walk.


Conference rooms:

All the conference rooms are on the mezzanine level of the hotel.


Parking

There are various NCP car parks all within a 2 minute walk of Doubletree Hilton.  Argent Place and Piccadilly Place are both next door.  Dale Street car park is a 2 minute walk away.

 

Hotels

Doubletree Hilton is a lovely hotel and often has rooms available, however they aren't able to offer delegates who wish to stay overnight a preferential room rate.  Other local hotels include:

Malmaison Manchester -  directly opposite Doubletree.

Premier Inn Piccadilly - 2 minute walk away.

 

Venue website

Doubletree Hilton Manchester

£480.00*

*Two delegates £390.00 per delegate.
All prices are exclusive of V.A.T.

Overview

Most people know that they should be able to receive feedback in a constructive way. The trouble is, most of us don't.  It's far easier to react defensively and tell the other person that they're not so great, either. This is a shame – people who are good at accepting feedback not only learn and grow but also receive higher performance ratings at work.


While listening and acting on feedback is important at an individual level, it's even more critical at an organisational level. Organisations with a culture of frequent, honest feedback are more successful than those with a culture of whinging and gossiping behind backs. We sometimes teach managers to give feedback – but what can we do to encourage everyone in the organisation to actively seek it? If you are interested in the answer to that question, this course is for you.

What you'll learn

How to receive feedback

  • The paradox at the heart of all feedback conversations
  • Practical tools for listening to feedback
  • Questions to ask when the feedback is far from clear
  • When to act on feedback and when not to act!

Why feedback goes wrong

  • Why trust matters and what if there isn't any
  • Why most feedback is too vague
  • Separating feedback for improvement and feedback for evaluation
  • What to do when it's really about the relationship, and not just about you 

How to give great feedback

  • Why most feedback is too vague to be useful
  • Six common mistakes in giving feedback
  • How to use E2C2 to structure powerful feedback

How to create a culture of open honest feedback

  • How to give great feedback
  • Who needs to be able to give great feedback?
  • Who needs to be able to receive great feedback?
  • Small group, big impact – where to begin to change your culture of feedback
  • How to sustain momentum
  • How to measure that you've got the feedback culture you want. 

Feedback in context

  • Feedback, goal setting, learning and motivation
  • Feedback and you performance appraisal process
  • Why your performance appraisal process doesn't work so well
  • What works better than formal, annual performance appraisal

Who is it for?

  • Anyone who wants to be better at giving and receiving feedback
  • HR, OD and L&D people who want to create an organisational culture of open, honest feedback.
DateVenuePrice
Thu 09 Oct 2014 9:30am - 4:00pm Manchester
Double Tree by Hilton

Double Tree by Hilton

Address

  1 Piccadilly Place, Manchester M1 3DG

Telephone

  0161 242 1014

Directions

If you're travelling by train, exit Manchester Piccadilly through the main exit and bear left, crossing the pedestrian bridge.  Doubltree Hilton is the glass fronted building directly ahead of you.

It's a 1 minute walk.


Conference rooms:

All the conference rooms are on the mezzanine level of the hotel.


Parking

There are various NCP car parks all within a 2 minute walk of Doubletree Hilton.  Argent Place and Piccadilly Place are both next door.  Dale Street car park is a 2 minute walk away.

 

Hotels

Doubletree Hilton is a lovely hotel and often has rooms available, however they aren't able to offer delegates who wish to stay overnight a preferential room rate.  Other local hotels include:

Malmaison Manchester -  directly opposite Doubletree.

Premier Inn Piccadilly - 2 minute walk away.

 

Venue website

Doubletree Hilton Manchester

£480.00*

*Two delegates £390.00 per delegate.
All prices are exclusive of V.A.T.

Don't want to book right now?  Remind me about this event

Your facilitator

Larry Reynolds

Larry is our courageous conversations expert. He develops managers in a wide variety of organisations in both the private and public sector – recent clients include Bolton NHS, Cambridge University, Johnson & Johnson, London Borough of Hackney, Tetra Pak and Torus Housing. Our course participants love Larry's energy, knowledge, and practical approach to management and leadership.

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