The Outstanding Manager

This intensive one-day course is designed to help you understand what it means to be an outstanding middle manager. More importantly, you'll learn the skills to be one.

DateVenuePrice
Tue 10 Oct 2017 9:30am - 4:00pm Birmingham
The Studio

The Studio

Address

  7 Cannon Street, Birmingham, West Midlands B2 5EP

Telephone

  0800 028 6694

The Studio is two minutes walk from Birmingham New Street train station.

Directions from New Street:

If you're walking from New Street train station, exit  via the escalators leading to the Palisades Shopping Centre.  Turn left at the top of the escalators and follow the signs to the exit. Turn left at the bottom of the ramp and take the first turning on the right (Cannon Street) after the glass tourist information box.  You'll see The Studio internet cafe on the ground floor, 50 yards up Cannon Street. Please visit The Studio website for more detailed directions and parking information.

Parking

There are several NCP car parks within walking distance of thestudio. We recommend Albert Street, around a five minutes walk away. The postcode of this NCP car park for satnav is B4 7LN. 

To obtain discounted parking at the Albert Street car park simply ask for an NCP validation ticket at thestudio reception. When you are ready to exit the car park, simply insert your original parking ticket into the payment machines along with the validation ticket to activate the discount. The maximum day rate will be then be reduced to £5.

Walking from Albert Street NCP Car Park

Exit the car park, turn left and walk down Dale End. Turn right opposite Marks & Spencers and head up Union Street, continue until you cross Corporation Street. Cannon Street is the first on the left, thestudio is halfway down Cannon Street on the left hand side.

£495.00*

*Two delegates £460.00 per delegate.

Rated by 42 delegates

Rated4.5out of 5

Overview

It's not easy being a middle manager. Your job is to translate your organisation's overall vision and strategy into day-to-day actions that deliver results.

Middle managers are often promoted on the basis of their technical skills. They can be thrown into roles where expectations are high but there's little clarity on exactly what they must do to meet them.

This intensive one-day course is designed to help you understand what it means to be an outstanding middle manager. More importantly, you'll learn the skills to be one.

What you'll learn

How to be strategic

  • Understanding your organisation's vision, values and strategy
  • How to create links between strategy and operations
  • Five questions you must ask your boss
  • Why you never have enough resources and what to do about it
  • Creating the right relationships across the organisation

How to manage and motivate your team

  • The three most important ways to communicate vision and strategy
  • How to energise and motivate your team
  • Five steps to a high performance department
  • How to get the right balance between micro-management and abdication
  • The mark of a great manager – do your people learn from you?
  • Do your people pass the keeper test?

How to manage yourself

  • Why trust matters and how to build it
  • Looking in the mirror – the power of role modelling
  • Why your personal values matter even more than your organisational values
  • Your most precious personal resource and how to manage it
  • How to create the career you want

Who is it for?

  • Middle managers
  • Managers who manage team leaders and other managers
  • HR and L&D specialists who want to enhance their understanding of the middle manager's role
Don't want to book right now?  Remind me about this event

Your facilitator

Larry Reynolds

Larry is our courageous conversations expert. He develops managers in a wide variety of organisations in both the private and public sector – recent clients include Bolton NHS, Cambridge University, Johnson & Johnson, London Borough of Hackney, Tetra Pak and Torus Housing. Our course participants love Larry's energy, knowledge, and practical approach to management and leadership.

Here's what our delegates are saying about this event…

Very useful and thought provoking. Lots of opportunities to try out techniques in small groups. Very practical and interesting.

Analyst, HEFCE

Covers really good advice on feedback, work setting and control.

Assurance Consultant, HEFCE

Really interesting. Good tips. A useful process to make you think about different techniques you can use as a manager.

Analyst, HEFCE

It was fantastic. Very thought provoking and lots of practical application. Nice balance between theory and putting theory into practice.An excellent introduction to coaching and getting the best out of staff and yourself.

Commercial strategy, HEFCE

Very useful and thought provoking. Lots of opportunities to try out techniques in small groups. Very practical and interesting.

Analyst, HEFCE

Covers really good advice on feedback, work setting and control.

Assurance Consultant, HEFCE

Really interesting. Good tips. A useful process to make you think about different techniques you can use as a manager.

Analyst, HEFCE

It was fantastic. Very thought provoking and lots of practical application. Nice balance between theory and putting theory into practice.An excellent introduction to coaching and getting the best out of staff and yourself.

Commercial strategy, HEFCE

Good practical session. Lots of Participation.Gives you coping strategies for difficult situations.

Assurance Consultant, HEFCE

Useful refresher with enthusiastic and engaging trainer. Useful to meet other HEFCE staff. Good practical examples. It gives you options to consider No 'silver bullet' ('cos there aren't any!)

S.H.E.P.A, HEFCE

Excellent- all of our line managers should attend- easy not to reflect on giving feedback but so important.Larry was excellent!

Deputy Project Manager, HEFLE

Very helpful and informative. I enjoyed the coaching although it wasn't what I expected.Worthwhile and helpful, for anyone including those who didn't line manage.

Higher Education Policy Adviser, HEFCE

Really good! I think that people that aren't managers should consider the training as it is a natural opposite and it helped build some context for me.Good worthwhile to anyone. You will leave with actions to take back to your management.

Analyst, HEFCE

Very useful- practical tips to take away and a good mix of discussion, info, practice and tools.Interactive course.

Executive Assistant, HEFCE

Engaging, fun and useful. Practical advice on everyday issues that will help you feel better equipped to manage.

Communications Manager

Interesting to cover some unknown techniques. Good to hear other people's views.Some interesting techniques for feedback and coaching.

Senior Software developer

Interesting and useful. The interactive nature and forcing us to act out the mechanisms and advice from the training worked really well.Useful for gaining confidence in tackling issues as a manager as well as generally.

Analyst, HEFCE

Really enjoyed it, it was a great insight into some different techniques. A really great session and a great trainer. Very engaging.

Training and Development Manager

Well presented and useful techniques. Run and easy to follow with lots of interaction.

Technology Consultant

Excellent, lots of topics, tricks and tips that I will be able to use and apply in my role to be a better employee and manager. Great communication prior to the event and a great location.

Teacher

Informative, interactive and fun.

Dentist

Excellent. Well delivered, covered most topics I was hoping for.

Centre Manager

Good grounding for those new to management. Covered a good selection of relevant topics with practical, valuable tips to take away. Enjoyable, useful, motivating and credible.

UK Marketing Manager

Varied and engaging. Good content, very knowledgeable trainer. A good course for people who have some management experience.

Senior Programme Manager

Very focussed and thought provoking. Easy to follow, great! Very worthwhile.

Head of Student Services

Excellent, fun, engaging informative, organised, fast paced. A good way to spend a day. Learnt new stuff and useful skills.

Deputy Manager

I can be quite cynical about these things but was pleasantly surprised. A bit of food for thought in there. The trainer was very good and kept energy levels up and moved us through topics.

Operations Director

The course was excellent. I believe it has given me the right tools to help me improve my team and help with my progression. Perfect for managers new to the role or needing a refresher.

Operations Manager

Very interesting course, Larry was very engaging and very easy to listen to. Very enjoyable with interaction from everyone.

Contact Centre Manager

I thought it went well and learnt new tips I can implement.

Account Executive

I got a lot of useful immediately actionable advice and tools to use on a daily basis. For me it's been time well spent. It was quick-paced, to the point, very hands on and full of practical advice.

Head of Systems Architecture

Excellent, relevant, engaging and enjoyable. The best course of its kind that I have attended. Very useful for anybody line managing or regularly interacting with people.

Senior Client Manager

Concise, lots of information and good learning tools. Good mix of people, lots of energy and learning. Really useful guide to getting the best out of people you manage.

Service Manager

Very good, immersive, focussed, insightful, inspiring.

Senior Estate Manager

Good, well structured and well facilitated. Interesting mix of people. Good location and venue.

Senior Policy Advisor, HEFCE

Didn't know what to expect and had covered topics before but learnt some key facts and ideas to use and it also made me question my career. Worth attending - you may think you've heard it all before but the knowledge and tips shared plus group participation is invaluable.

Head of Governance, AXA Insurance

Informative, well run. A lot to get through in one day. Ideal for middle managers.

Business Manager

Good, tailored, useful and practical pointers. Useful. Lots to think about. Must reflect and implement.

Associate Partner, Express Solicitors

Enjoyable, thought provoking and confirmed where I am now and ideas and tactics to improve. If you are looking for personal development in your role as a manager - book this!!

General Manager, Belong

Very engaging and useful. Good group size. Very inclusive and useful handouts/pace. Up to date content.

OA Manager

Really good. Lots of food for thought and take away actions. Great for those managing others and looking to improve your your management skills.

Marketing Manager, Wax Digital

Thought-provoking and many practical tips, structures and techniques to improve my management skills. Good balance between theory and practical exercises, good opportunity to learn from others in the group.

Investment Team Manager

Really thought-provoking. Has give me a number of tools to take away and apply in my workplace. Excellent overview of management tools and techniques, great as an introduction but also a brilliant refresher. I've been a manager for 12 years and still found this very engaging.

Premises Manager

Really useful, inspiring and thought provoking.

Service Manager

Well structured, good amount of information. Simple, useful, engaging and practical.

Head of Business Systems

Really enthusiastic trainer, gave lots of opportunities for people to discus their stories. Kept us to time. A good mixture of tips, shared experience and exploration into how you can put it all into practice.

Funding Manager

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