Performance Management is not Bullying

Understand what bullying is and what it isn't so you can manage performance fairly and robustly.

Wed 24 May 2017 9:30am - 4:30pm London
CCT Venues Barbican

CCT Venues Barbican


  Aldersgate House, 135-137 Aldersgate Street, London EC1A 4JA


  0207 776 4794

Located next door to Barbican tube station.  


Exit Barbican tube station and turn right.  Barbican CCT Venues is located next door but 1 to the tube station, on the corner of the road.  Download full details here.


There is an NCP car park only minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for  a full day.

There is an NCP car park  minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for a full day.


The closest hotels are:

Citadines Aparthotel, Barbican (3 minute walk on the same road).

Malmaison (4 minute walk)

Rookery Hote (5 minute walk)

Tue 14 Nov 2017 9:30am - 4:30pm Manchester
Malmaison ManchesterAddress

  1-3 Piccadilly, Manchester M1 1LZ

Luxury city centre hotel, 3 minute walk from Manchester Piccadilly train station.

Directions from Piccadilly station:

Leave the station via the front entrance and follow the ramp down. It is a straight walk down to the hotel which is situated on the left hand side of the road attached to the Smoak restaurant.

Car parking: the nearest car park is Piccadilly Gardens NCP on Chatham Street and is located a two minute walk from the hotel.  The hotel offers a 15% discount on car parking at the NCP Piccadilly Gardens.

Please note that the postcode to use on a sat nav is M1 3AY.



*Two delegates £445.00 per delegate.

Rated by 43 delegates

Rated4.5out of 5


Genuine bullying is a serious problem, as is the fear that managing poor or under performance will be construed as bullying or harassment

Managers and leaders are often concerned by the difference between reasonable management actions and bullying. The result can be that workplace underperformance may not managed and productivity suffers, as managers worry about being cited in a bullying and harassment claim.

There are many different perceptions of what bullying and harassment is and if not resolved promptly and effectively it can be damaging and costly. 

This workshop focusses on understanding what bullying is and isn't and provides you with the skills and confidence to robustly address performance problems and successfully manage conflict situations

We will focus on recognised models and will apply that with a really practical focus to give you tools, techniques and skills that you can use immediately in your workplace. You will leave the day with a clear action plan on how to utilise your learning within your organisation.

What you'll learn

  • Definitions and characteristics of robust performance management and bullying and harassment
  • The requirements of The Law on you as a manger in relation to capability management and the management of dignity at work policies, which includes bullying and harassment
  • Understanding how conflict is triggered and the human emotions and reactions to changes in situation/circumstance
  • How to performance manage whilst mitigating the risk of a bullying claim
  • How to ‘frame' a developmental conversation which delivers performance conversations in a firm, fair and balanced manner
  • Practical ways to prevent bullying and unfair accusations of bullying
  • Greater awareness of personal styles and the impact this may have on others
  • Dealing with claims of bullying and managing the aftermath 

Who is it for?

  • Managers who would like to understand more about how they can support the reduction of bullying (perceived or genuine) in their organisation
  • Line Managers who manage performance and want to do so in a way that mitigates any risk of bullying and harassment claims
Don't want to book right now?  Remind me about this event

Your facilitator

Joanne Spencer

Joanne Spencer of Infinite You Limited works with organisations to deliver inspiring and empowering change management, strategic leadership and people development programmes which maximise potential and make sustainable improvements to individual, team and organisational performance. She brings with her a proven track record in embedding cultural change and organisational transformation within a variety of ‘blue chip' organisations within the retail, health, pharmaceutical, local and central government, schools and universities, charities, engineering and hospitality sectors.

Her experience as an NLP Master Practitioner, Programme Manager, facilitator and experienced coach in such varied and complex organisations gave her a taste for personal and professional development, and it's a passion that has stayed with her ever since!

Here's what our delegates are saying about this event…

Really useful, practical advice, theory and support that will help me be a a more robust manager.

Consultant Social Worker

Brilliant, very illuminating, lots of tools, it can make team productivity better

Consultant Social Worker

Great, very informative, well paced. Useful for anyone in management or planning to go into management.

Practice Development Manager

Very informative, makes you think, empowering and interesting.

Team Leader

Really useful, practical advice, theory and support that will help me be a a more robust manager.

Consultant Social Worker

Brilliant, very illuminating, lots of tools, it can make team productivity better

Consultant Social Worker

Great, very informative, well paced. Useful for anyone in management or planning to go into management.

Practice Development Manager

Very informative, makes you think, empowering and interesting.

Team Leader

Very informative. Lots of experiences were shared by other managers. The course is well structured and provides good understanding of how performance can be managed.

Property Sales Team Leader

Informative, engaging, sharing of experiences was good. Lots of good models to refer to.

Operations Manager

Very informative, appreciated shared experiences.

, London Borough of Hackney

It was all very interesting and useful, techniques in performance management and negating bullying. Excellent worth attending.

Team Leader

Interesting, makes you think about new ways of doing things, by listening to other people's ways. Worth attending.


Covered a wide scope of areas, excellent delivery, good information booklet containing techniques and tools to improve on performance management skills.

, London Borough of Hackney

Very good.

LAWT Supervisor

Very informative, very enjoyable.

Senior Admin Officer


General Manager

Very engaging and informative.

Excellent facilitator who adapted the pace and content appropriately to the group. Good overview of techniques to deal with bullying and harassment.

Really good. Appreciated the mix of knowledge and practical tips. An interactive and practical refresher for established managers and an introduction for new managers on a key topic.

Head of Financial Capital

Very good, good level of interaction and time to think through examples. Insightful.

Gave me a lot to think about and reflect on. Really well presented. Excellent. Go do it!

Senior Policy Advisor, HM Treasury

Engaging presenter. Good discussion.

, HM Treasury

Excellent, covered lots of important ground in an open and discursive way. Trainer was great, knowledgeable and approachable. Loads of techniques. Gives you lots of tools for effective management.

Head of Building Societies and Mutuals, HM Treasury

Thoughtful, concise well-tailored. Good intro and refresher on a tricky subject.

Head of Retail Banking

Thought provoking and well run. Engaging.

Head of Help to Buy

I thought it was very insightful and will reflect on it further.

Head of CCP

Thoughtful. Good to reflect on the issue. Nature of the topic is that there is no silver bullet but still useful.

Senior Policy Advisor

Thought provoking.

Policy Advisor

It was very helpful with useful practical tips. Informative.

Head of Financial Advice

Good mixture of learning and discussions.


Excellent, clear, fast paced, energetic. Useful techniques for managing difficult situations.

Head of Strategy

Great, I learned a lot about bullying and performance management. Gives you a basis on ow to manage performance better and understanding of bullying and harassment.

Head of Procedural Regulation, HMT

There were some really useful practical hints and tips which I will use. Some of the theory work was a bit too removed from the day-to-day to be implementable. A very useful refresher on the traps to avoid when managing performance.

Head of Mortgages Unit

Good, lots of tools to consider using for managing our own and team's performance. Fast-paced but comprehensive.

Senior Policy Advisor

Enjoyed it, useful, timely. Practical guide to thinking about how to deliver a healthy working environment and avoid bullying and harassment.

, HM Treasury

I think the course was delivered really well and definitely exceeded my expectations. There were a lot of useful techniques and theories that will enable me to manage more effectively and also be more conscious as a colleague and how I threat and communicate with others. Not just for managers!

Policy Advisor

Very helpful refresher on the tools and techniques. Good balance between group work and presentation. I would recommend it as a useful refresher.

Head of Financial Advice

Very good, broad coverage of this issue with multiple tools. Great approach to bullying in a practical course.

Deputy Director

Thought provoking, important issues, excellent.

Senior Policy Advisor

Very informative. Time to think about management skills away from demands of the day job. Practical, could transfer skills. Really useful insight.


A useful introduction. A good way to start reflecting on how to manage people and get the best out of them including understanding them as a person.

Policy Advisor

Good, covered lots of material in a short time. More than just bullying and harassment, going into wider performance management.


The session was good, especially in that it covered a lot of ground but did not feel rushed. I gained a lot of helpful ideas that I will implement in my management approach.

Private Secretary

It was better than I expected with some genuinely helpful concepts. Worth going to for anyone in a line management role.

Senior Policy Advisor

I thought it was good, clear and engaging. I thought the facilitator was excellent.

Senior Policy Advisor

Good, interesting, good pace. Wide ranging and interesting.


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