Managing Underperformance

Do you have responsibility for people who are underperforming?

DateVenuePrice
Wed 24 May 2017 9:30am - 4:00pm Birmingham
The Studio

The Studio

Address

  7 Cannon Street, Birmingham, West Midlands B2 5EP

Telephone

  0800 028 6694

The Studio is two minutes walk from Birmingham New Street train station.

Directions from New Street:

If you're walking from New Street train station, exit  via the escalators leading to the Palisades Shopping Centre.  Turn left at the top of the escalators and follow the signs to the exit. Turn left at the bottom of the ramp and take the first turning on the right (Cannon Street) after the glass tourist information box.  You'll see The Studio internet cafe on the ground floor, 50 yards up Cannon Street. Please visit The Studio website for more detailed directions and parking information.

Parking

There are several NCP car parks within walking distance of thestudio. We recommend Albert Street, around a five minutes walk away. The postcode of this NCP car park for satnav is B4 7LN. 

To obtain discounted parking at the Albert Street car park simply ask for an NCP validation ticket at thestudio reception. When you are ready to exit the car park, simply insert your original parking ticket into the payment machines along with the validation ticket to activate the discount. The maximum day rate will be then be reduced to £5.

Walking from Albert Street NCP Car Park

Exit the car park, turn left and walk down Dale End. Turn right opposite Marks & Spencers and head up Union Street, continue until you cross Corporation Street. Cannon Street is the first on the left, thestudio is halfway down Cannon Street on the left hand side.

£499.00*

*Two delegates £440.00 per delegate.

Rated by 25 delegates

Rated4.5out of 5

Overview

Do you have responsibility for people who are underperforming? Have you tried to motivate them to perform better but without success? Are you concerned about the effect that underperformers are having on the rest of your team and on your customers?

Great managers do not tolerate underperformers. They use the right techniques to turn underperformers into good performers, and in the rare cases where that is not possible, they know how to remove people from their role legally and fairly.

What you'll learn

  • Why a direct approach is the best way to deal with underperformance
  • How to give clear, honest feedback in a way that builds trust and respect
  • What to do when people don't change
  • Understanding the power of habit
  • Understanding the 5 reasons why people underperform and how to address each one
  • What to do when you give people every opportunity to change and they don't
  • Why it's in everyone's best interests to tackle underperformance
  • Understanding the difference between behavioural feedback and evaluation
  • How to conduct an effective conversation about underperformance
  • The critical question you must ask every underperformer
  • The critical conversations you must have with your manager and your HR people before you consider using your organisation's capability/disciplinary procedure
  • How to remove chronic underperformers from their role legally and fairly
  • Why most people have the potential to be high performers at something

Who is it for?

Anyone who has responsibility for someone at work who is underperforming.

Don't want to book right now?  Remind me about this event

Your facilitator

Larry Reynolds

Larry is our courageous conversations expert. He develops managers in a wide variety of organisations in both the private and public sector – recent clients include Bolton NHS, Cambridge University, Johnson & Johnson, London Borough of Hackney, Tetra Pak and Torus Housing. Our course participants love Larry's energy, knowledge, and practical approach to management and leadership.

Here's what our delegates are saying about this event…

Very informative and has given m structure to managing performance gains going forward. Very useful.

Head of Income Collection

Some useful techniques, models and frameworks. This has given me further confidence to manage underperformance.

Consultant

Excellent, the mix of theory and practical tasks was just right.

Managed Services Manager

It covered and clarified processes which I have been carrying out over the past three years but did not receive any training prior to this course. Excellent course for a new or developing manager,

Support Manager

Very informative and has given m structure to managing performance gains going forward. Very useful.

Head of Income Collection

Some useful techniques, models and frameworks. This has given me further confidence to manage underperformance.

Consultant

Excellent, the mix of theory and practical tasks was just right.

Managed Services Manager

It covered and clarified processes which I have been carrying out over the past three years but did not receive any training prior to this course. Excellent course for a new or developing manager,

Support Manager

Informative, well structured, interactive, useful.

Support Manager

Great. Really insigtful look at what/how/why motivates and demotivates workforce.

Senior Research Sister

Good useful tools to go away and use with team and also management group. Excellent training to help you understand and effectively manage underperformance.

Practice Supervisor

Excellent. Very informative, useful tools and down to earth presenting style. Excellent course for managers of all levels. I will definitely be using the skills I have learned tomorrow.

Business Manager

Very informative. I am very newly into a new senior management role and I have found this course to be very useful. Excellent, very engaging.

Operational Services Manager

Excellent session. Clear and simple with practical and relevant advice. I will take a lot back to work to apply and train other managers to follow simple steps.

Director of Fundraising

Good, picked up some good procedures and guidelines. Worthwhile if you have to manage people.

Support Manager

Very helpful. Gave me some time to reflect and think about specific strategies. An opportunity to discuss real life, specific issues and develop ideas to deal with them.

Curriculum Leader

Enjoyed the training. Some very useful insights.

Associate Director

Very appropriate content. Good use of group work and discussions. Very useful and informative.

Director of Operations

Very good. Realistic and relevant to everyday practice and underperformance issues. Interesting with real tips and activities to take away and put into practice immediately.

Communities Manager

Engaging training, good energy. Experiences of other delegates and the E2C2 technique very useful. Good venue and refreshments. Good sound base, practical and easy to apply learning.

Company Director

Brilliant. Very interactive, very related to current issues. great toos to take back and deploy. A must for new managers and experienced managers who wish to enhance their skill sept or develop new management techniques.

Acting Head of Procurement

The training was well structured and well paced. Plenty of opportunity for sharing experiences and good idea to change groups and working pairs frequently. Structured approach with clear guidance and advice.

Managing Director

Very interesting lots of good hints and tips. Interset to have others from different organisations. Eye-opening. Good way of looking at managing staff and getting most out of them.

Operational Support Manager

interactive session. Well planned good handbook excellent delivery.

Radiographer

Excellent Delivery with a good opportunity to have practical scenarios an think about how to put the ideas into practice. The practical solutions and suggestions are valuable to any manager.

Operational Manager

Really good. Clear good reasoning behind ideas relevant examples. A good course to feel more empowered when handling possible difficult meetings.

Director of OD

Has helped on a personal level on how to conduct myself. Very helpful for teams or close working groups.

Director

Very good. Taking 2 or 3 practical tips/exercises back to my business. Interactive, worthwhile.

Operations Director

Excellent. Met all the objectives and delivered in an interesting, relevant and entertaining way. Trainer was excellent. Highly recommended.

Area Education Officer

Current Events   
Managing UnderperformanceFinance for Non-Financial DirectorsPractical Mindfulness at WorkThe Outstanding ManagerHow To Be A Brilliant People ManagerWomen Advancing in LeadershipThe Strategic ManagerHow to be a High Impact IntrovertThe Experienced Manager Bootcamp (2 days)Presentation Skills for the Reluctant PresenterThe Inspiring LeaderDealing with Difficult People and Unreasonable Behaviour at WorkPresenting With ImpactEmotionally Intelligent LeadershipManaging Remote and Virtual TeamsCourageous ConversationsManaging Conflicts at WorkThe New Manager BootcampResilient Leadership - How to Thrive Under PressureStep Up to Senior ManagementThe Exceptional PAFinance For Non-Financial Managers (2 DAYS)HR for non HR ManagersWriting for ResultsLeading in Complex and Uncertain TimesFinance for Non-Financial Directors - (PART 2 - Management Accounts)Performance Management is not BullyingNLP Techniques for Managing People How to Become an Expert FacilitatorFacebook Marketing That Actually WorksPublic Sector Finance for non Finance Managers (2 DAYS)Branding in Higher and Further Education - How to make it workProject Management BootcampPersonal ImpactConfidence to Succeed - Assertiveness for WomenAre You Up To The Minute?Seriously Excellent Management: The Ultimate 3 day Programme