Managing Conflicts at Work

How to deal with conflict in a positive and constructive way and avoid the drain on resources that badly managed conflict can create.

Tue 05 Sep 2017 9:30am - 4:30pm Glasgow
The Studio GlasgowAddress

  67 Hope Street, Glasgow G2 6EA

Situated less than one minute from the platforms at Glasgow Central Station, The Studio Glasgow features 6 vibrant event spaces accommodating from 2 to 250 guests. 

Nearest Airport – Glasgow International, 9 miles

Nearest Motorway Junction – M8, exit 18

Nearest Rail Station – Glasgow Central, Opposite

Bicycle Storage/Shower facilities – Available


*Two delegates £445.00 per delegate.

New fromSep2017


With current pressures in the workplace we all know how easily things can flare up between colleagues. Managers can put off intervening because they don't know how to help or fear getting drawn into the conflict. Positive disagreement  is essential for effective team working but many hours are also spend dealing with unproductive conflict. 

We all have our default responses to conflict – maybe you are a natural competitor or a compulsive accommodator? Whatever your instinctive response to conflict is , this course will increase your skill and confidence in getting to  workable resolutions with our colleagues and team members. Dealing effectively with conflict saves time, resources, reduces stress and builds stronger more effective teams.

    What you'll learn

    • An understanding of your own habitual responses to conflict and where it comes from
    • The five different responses to conflict and when to use each one
    • Why emotional resistance has to be dealt with first
    • Games people play at work
    • How to use active listening and responding
    • How to get to the core of the proble
    •  How to dealing with strong feelings
    • A tried and tested four step process for turning conflict into collaboration
    • How to use these tools both for your own areas of conflict, but also to mediate conflicts between others
    • Strategies to create solutions that will work for both parties
    • The ‘Building Solutions' tool

    Who is it for?

    This workshop is for you if you tend to avoid conflict, or would like to be able to help yourself and others work through conflicts to constructive resolutions.

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      Your facilitator

      Shona Ward

      Shona is a Managing Partner of the Learning Curve Network and has been designing and delivering interactive training events since 1987.  

      She began her career providing individual counselling and psychotherapy in Further Education, Health and Social services and uses this background in psychology to make her training memorable and effective. She provides management development, staff event facilitation and interpersonal skills training in the commercial and not for profit sectors.  

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