Managing Conflicts at Work

How to deal with conflict in a positive and constructive way and avoid the drain on resources that badly managed conflict can create.

Tue 18 Jul 2017 9:30am - 4:30pm Birmingham
The Studio

The Studio


  7 Cannon Street, Birmingham, West Midlands B2 5EP


  0800 028 6694

The Studio is two minutes walk from Birmingham New Street train station.

Directions from New Street:

If you're walking from New Street train station, exit  via the escalators leading to the Palisades Shopping Centre.  Turn left at the top of the escalators and follow the signs to the exit. Turn left at the bottom of the ramp and take the first turning on the right (Cannon Street) after the glass tourist information box.  You'll see The Studio internet cafe on the ground floor, 50 yards up Cannon Street. Please visit The Studio website for more detailed directions and parking information.


There are several NCP car parks within walking distance of thestudio. We recommend Albert Street, around a five minutes walk away. The postcode of this NCP car park for satnav is B4 7LN. 

To obtain discounted parking at the Albert Street car park simply ask for an NCP validation ticket at thestudio reception. When you are ready to exit the car park, simply insert your original parking ticket into the payment machines along with the validation ticket to activate the discount. The maximum day rate will be then be reduced to £5.

Walking from Albert Street NCP Car Park

Exit the car park, turn left and walk down Dale End. Turn right opposite Marks & Spencers and head up Union Street, continue until you cross Corporation Street. Cannon Street is the first on the left, thestudio is halfway down Cannon Street on the left hand side.

Tue 05 Sep 2017 9:30am - 4:30pm Glasgow
The Studio GlasgowAddress

  67 Hope Street, Glasgow G2 6EA

Situated less than one minute from the platforms at Glasgow Central Station, The Studio Glasgow features 6 vibrant event spaces accommodating from 2 to 250 guests. 

Nearest Airport – Glasgow International, 9 miles

Nearest Motorway Junction – M8, exit 18

Nearest Rail Station – Glasgow Central, Opposite

Bicycle Storage/Shower facilities – Available


*Two delegates £445.00 per delegate.

New fromJul2017


With current pressures in the workplace we all know how easily things can flare up between colleagues. Managers can put off intervening because they don't know how to help or fear getting drawn into the conflict. Positive disagreement  is essential for effective team working but many hours are also spend dealing with unproductive conflict. 

We all have our default responses to conflict – maybe you are a natural competitor or a compulsive accommodator? Whatever your instinctive response to conflict is , this course will increase your skill and confidence in getting to  workable resolutions with our colleagues and team members. Dealing effectively with conflict saves time, resources, reduces stress and builds stronger more effective teams.

    What you'll learn

    • An understanding of your own habitual responses to conflict and where it comes from
    • The five different responses to conflict and when to use each one
    • Why emotional resistance has to be dealt with first
    • Games people play at work
    • How to use active listening and responding
    • How to get to the core of the proble
    •  How to dealing with strong feelings
    • A tried and tested four step process for turning conflict into collaboration
    • How to use these tools both for your own areas of conflict, but also to mediate conflicts between others
    • Strategies to create solutions that will work for both parties
    • The ‘Building Solutions' tool

    Who is it for?

    This workshop is for you if you tend to avoid conflict, or would like to be able to help yourself and others work through conflicts to constructive resolutions.

      Don't want to book right now?  Remind me about this event

      Your facilitator

      Shona Ward

      Shona is a Managing Partner of the Learning Curve Network and has been designing and delivering interactive training events since 1987.  

      She began her career providing individual counselling and psychotherapy in Further Education, Health and Social services and uses this background in psychology to make her training memorable and effective. She provides management development, staff event facilitation and interpersonal skills training in the commercial and not for profit sectors.  

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