Managing Conduct, Discipline and Grievances at Work

Ensure a fair, transparent and pragmatic approach to issues of conduct and discipline.

Tue 26 Feb 2019 9:30am - 5:00pm London
CCT Venues Barbican

CCT Venues Barbican


  Aldersgate House, 135-137 Aldersgate Street, London EC1A 4JA


  0207 776 4794

Located next door to Barbican tube station.  


Exit Barbican tube station and turn right.  Barbican CCT Venues is located next door but 1 to the tube station, on the corner of the road.  Download full details here.


There is an NCP car park only minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for  a full day.

There is an NCP car park  minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for a full day.


The closest hotels are:

Citadines Aparthotel, Barbican (3 minute walk on the same road).

Malmaison (4 minute walk)

Rookery Hote (5 minute walk)


*Two delegates £480.00 per delegate.
All prices are exclusive of V.A.T.


This practical workshop supports managers to take a fair, transparent and pragmatic approach to issues of conduct and discipline whilst ensuring that this is undertaken in accordance with the organisation's Conduct and Discipline Procedures – and why this is so important.

It takes participants through all aspects of Conduct and Discipline – including allegations, the investigation, whether or not to suspend, the key role of employee representatives, Hearings and Appeals, and uses real case studies to ensure learning is easily related to the day to day work of participants

What you'll learn

  • Develop the confidence to deal with issues of conduct and discipline,
  • Understand the importance of dealing with issues as soon as they arise – and not leaving them to develop further or fester,
  • Understand the actions they must take in accordance with the organisational Policy / Procedure – and why this is important.
  • Be clear on the difference between misconduct and gross misconduct and the different sanctions that can apply, Clarity about the importance of a fair investigation to ensure natural justice for all parties – and the key role that employee representatives play in this process,
  • Understand what happens if the process gets to a Hearing, and the roles of each of the parties;
  • Be aware of the possible outcomes of a Hearing including sanctions…and the Appeal process
  • Know where to go to for support/ help/ sounding board,

Who is it for?

  • Any manager, supervisor or team leader with responsibility for managing people
  • Anyone who would like to be confident dealing with conduct or discipline problems at work
  • HR and other managers who need to understand the grievances process and how to apply the organisation's policies fairly
Don't want to book right now?  Remind me about this event

Your facilitator

Joanne Spencer

Joanne Spencer of Infinite You Limited works with organisations to deliver inspiring and empowering change management, strategic leadership and people development programmes which maximise potential and make sustainable improvements to individual, team and organisational performance. She brings with her a proven track record in embedding cultural change and organisational transformation within a variety of ‘blue chip' organisations within the retail, health, pharmaceutical, local and central government, schools and universities, charities, engineering and hospitality sectors.

Her experience as an NLP Master Practitioner, Programme Manager, facilitator and experienced coach in such varied and complex organisations gave her a taste for personal and professional development, and it's a passion that has stayed with her ever since!

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