Being an effective leader has always meant dealing with complexity and uncertainty. But recent political events – especially the Brexit referendum – have made this expertise essential for every leader in the private and public sector.
This intensive one-day course is designed to equip you with the four essential skills you need to lead in a world where no one can predict the future.
What you'll learn
This intensive one-day course is designed to equip you with the four essential skills you need to lead in a world where no one can predict the future – but you know it's going to be complicated.
Showing people you care
The greater the complexity and uncertainty of the challenges your organisation faces, the more your people need to know that you care about them.
- Why you must make frequent opportunities for people to ask you what's happening and tell you what they feel
- How to listen to and acknowledge feelings
- How to turn negative feelings into positive actions using the positive intention technique
- Why you need to be much more curious
- Why you must be completely honest and how to do this when you are privy to confidential information
- How to deliver tough messages with confidence
- How to transform uncertainty into risk, and how to manage risk
It's not enough to be caring; your people must also believe that you have the knowledge and skills to help them navigate the turbulent waters ahead.
- Why external factors (eg government policy, exchange rates, global economy) will have a bigger impact on your organisation than internal factors (eg systems and procedures, organisational culture, staff behaviour)
- How to enhance your political and economic intelligence
- Scenario planning – a powerful technique for creating a robust future for your organisation
- How to research and deliver three key insights to enhance your credibility and their motivation
- Here are the opportunities for us
- We've dealt with worse before
- We're better prepared than others
- Why having a clear sense of purpose matters more than ever
In complex and uncertain times you need a new, more agile approach to decision-making
- What agile decision-making looks like in practice
- Gather enough information, but don't worry about gathering it all
- Quickly decide on the next step that's likely to help
- Test out your next step and analyse the feedback carefully
- Rational v political decision-making
- Common flaws in human decision-making – availability, bolstering and the fundamental attribution error
- How to promote more creative decision-making to allow you take advantage of uncertain times
- Basic principles of systems thinking and how it can help your organisation
The more challenging the work environment, the more people depend on you to have a reliable and consistent approach. This requires you to be much more personally resilient
- What resilience means and why it matters
- Can resilience be learned?
- Six practical techniques for being resiliento
- How to develop resilience in others
Who is it for?
This course is for anyone in a senior or middle management role with a responsibility for leading a team, department or function in a complex or uncertain business environment.