If your biggest challenge is getting the best out of your people, this is the course for you.
How do you motivate the team when the going gets tough? How to you ensure your high performers continue to deliver? How do you get erratic or consistent under-performers to change their ways?
In this highly practical and fast pace course your will learn 12 practical techniques to help you become a brilliant people manager.
What you'll learn
1.How to give brilliant feedback
Why feedback matters, two reasons managers avoid feedback, how to avoid the three most common feedback mistakes and four steps to giving brilliant feedback.
2.What to do when people don't change
A simple but powerful technique to get people back on track when they don't respond to feedback the first time.
3.How to receive feedback
The most common reaction to feedback and why you must avoid it. What to do instead. When to act on feedback and when not to act.
4.How to create a culture of delivery
Do your team deliver consistently – or are you fed up with people saying ‘Sorry I didn't have time'? The key questions you must ask to create a culture of delivery.
5.Four ways to build trust
If your people don't trust you your team won't deliver. Here are four easy ways to build trust - fast.
6.How to say sorry
It's vital to say sorry when you mess up – but the way you say sorry has a huge impact on whether people will trust you next time. Here's the most effective way to apologise
7.How to motivate anyone in three steps
Different people are motivated by different things; but the way you ask has pretty much the same effect on everybody. Learn the most motivational way to ask someone to do something.
8. How to solve problems
You probably spend quite a bit of time problem solving – but how good are you at coming up with really effective, creative solutions? Learn how with this technique.
9.What to do when people say ‘I don't know'
Three practical responses when you are problem solving or coaching a member or your team and they say ‘I don't know'
10.When not to help
Too many managers are too helpful and try to make everything right for everybody. Why this is a mistake and what to do instead.
11.How to get a commitment to action
In most situations doing something is better than doing nothing. Learn why and how to make it happen.
12.Saying the unsayable
This is the hallmark of a truly great manager. Learn how to say the unsayable in a career enhancing way.
Who is it for?
Who this course is - and isn't - for:
If you want to learn a lot of management theory and complicated models, this is not really the course for you.
But if you want some practical techniques that you can use immediately to get the best out of your people, then this is the course for you.