We all do our absolute best to delight our customers and clients. But even with the best products, services and processes, there will be times when things go wrong and the relationship with the customer becomes difficult.
Delivering bad news to a valued client, resolving misunderstandings or working through a personality clash can be very challenging. Sometimes there are customers we just don't "click" with.
It is possible to communicate confidently and openly with customers, even when the customer or situation is difficult.
Clear and effective communication looks different and means different things to different people - because we all have different ways we like to receive information. Understanding these differences will enable you to communicate well with anyone, turning difficult situations into opportunities to build trusting relationships.