Emotional Intelligence at Work

Tue 15 May 2018 9:30am - 4:30pm Birmingham
The Studio

The Studio


  7 Cannon Street, Birmingham, West Midlands B2 5EP


  0800 028 6694

The Studio is two minutes walk from Birmingham New Street train station.

Directions from New Street:

If you're walking from New Street train station, exit  via the escalators leading to the Palisades Shopping Centre.  Turn left at the top of the escalators and follow the signs to the exit. Turn left at the bottom of the ramp and take the first turning on the right (Cannon Street) after the glass tourist information box.  You'll see The Studio internet cafe on the ground floor, 50 yards up Cannon Street. Please visit The Studio website for more detailed directions and parking information.


There are several NCP car parks within walking distance of thestudio. We recommend Albert Street, around a five minutes walk away. The postcode of this NCP car park for satnav is B4 7LN. 

To obtain discounted parking at the Albert Street car park simply ask for an NCP validation ticket at thestudio reception. When you are ready to exit the car park, simply insert your original parking ticket into the payment machines along with the validation ticket to activate the discount. The maximum day rate will be then be reduced to £5.

Walking from Albert Street NCP Car Park

Exit the car park, turn left and walk down Dale End. Turn right opposite Marks & Spencers and head up Union Street, continue until you cross Corporation Street. Cannon Street is the first on the left, thestudio is halfway down Cannon Street on the left hand side.

Tue 12 Jun 2018 9:30am - 4:30pm Glasgow
The Studio GlasgowAddress

  67 Hope Street, Glasgow G2 6EA

Situated less than one minute from the platforms at Glasgow Central Station, The Studio Glasgow features 6 vibrant event spaces accommodating from 2 to 250 guests. 

Nearest Airport – Glasgow International, 9 miles

Nearest Motorway Junction – M8, exit 18

Nearest Rail Station – Glasgow Central, Opposite

Bicycle Storage/Shower facilities – Available


*Two delegates £475.00 per delegate.
All prices are exclusive of V.A.T.


Emotional intelligence in the workplace is a hot topic and people in the professional workplace today need to apply Emotional Intelligence (EI)  for tough business challenges!  

Forget thinking about EI as a soft skill. Evidence suggests quite the opposite. High EI is a stronger predictor of success than intelligence and technical capability.  In fact, high EI bolsters the hard skills.

  • “After Motorola provided EI training for staff in a manufacturing plant, the productivity of more than 90 percent of those trained went up (Bruce Cryer, Rollin McCraty, and Doc Childre: “Pull the Plug on Stress,” Harvard Business Review, July 2003)”
  • “EI accounts for nearly 90 percent of what moves people up the ladder when IQ and technical skills are roughly similar (see "What Makes a Leader" in the Harvard Business Review, January 2004).

An employee with high emotional intelligence can manage their own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating, persuading and resolving a wide range of challenging situations.

Emotional Intelligence was cited as being one of THE major differentiators between an average performer and a high achiever.

This course takes a fresh look at some of the latest thinking in emotional intelligence. It will show you how you can recognise and make use of the power of emotion to make work more engaging and fulfilling.  You'll learn how to assess and develop your strengths, and find out where you'll benefit most from further development. 

What you'll learn

  • Understand the four pillars of EI and the skills and behaviours that emotionally intelligent people use everyday
  • How emotions drive thought processes and decisions, and sometimes limit thinking
  • Applying emotional intelligence to specific challenges; such as motivating yourself and others, dealing with conflict
  • Be aware of the history of EI and the basic physiology of the brain
  • Learn your own triggers - what makes you react more emotionally and what motivates you
  • Understand how your emotions alter under stress
  • Develop your rapport with individuals and read non-verbal language more effectively
  • Be more cognisant of others' motivations and styles and learn to appreciate difference
  • Be able to manage and work with people more effectively by understanding and respecting their emotions
  • Be more adaptable to how others think and what different perspectives they have

Who is it for?

Anyone who wishes to be more effective and resilient at work, or who wishes to improve his/her self-awareness and ability to manage others.

Don't want to book right now?  Remind me about this event

Your facilitator

Joanne Spencer

Joanne Spencer of Infinite You Limited works with organisations to deliver inspiring and empowering change management, strategic leadership and people development programmes which maximise potential and make sustainable improvements to individual, team and organisational performance. She brings with her a proven track record in embedding cultural change and organisational transformation within a variety of ‘blue chip' organisations within the retail, health, pharmaceutical, local and central government, schools and universities, charities, engineering and hospitality sectors.

Her experience as an NLP Master Practitioner, Programme Manager, facilitator and experienced coach in such varied and complex organisations gave her a taste for personal and professional development, and it's a passion that has stayed with her ever since!

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