Emotional Intelligence at Work

DateVenuePrice
Thu 22 Mar 2018 9:30am - 4:30pm London
CCT Venues Barbican

CCT Venues Barbican

Address

  Aldersgate House, 135-137 Aldersgate Street, London EC1A 4JA

Telephone

  0207 776 4794

Located next door to Barbican tube station.  

Directions

Exit Barbican tube station and turn right.  Barbican CCT Venues is located next door but 1 to the tube station, on the corner of the road.  Download full details here.

Parking

There is an NCP car park only minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for  a full day.

There is an NCP car park  minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for a full day.

Hotels

The closest hotels are:

Citadines Aparthotel, Barbican (3 minute walk on the same road).

Malmaison (4 minute walk)

Rookery Hote (5 minute walk)

£495.00*
Tue 12 Jun 2018 9:30am - 4:30pm Glasgow
The Studio GlasgowAddress

  67 Hope Street, Glasgow G2 6EA

Situated less than one minute from the platforms at Glasgow Central Station, The Studio Glasgow features 6 vibrant event spaces accommodating from 2 to 250 guests. 

Nearest Airport – Glasgow International, 9 miles

Nearest Motorway Junction – M8, exit 18

Nearest Rail Station – Glasgow Central, Opposite

Bicycle Storage/Shower facilities – Available

£495.00*

*Two delegates £475.00 per delegate.

Overview

Emotional intelligence in the workplace is a hot topic and people in the professional workplace today need to apply Emotional Intelligence (EI)  for tough business challenges!  

Forget thinking about EI as a soft skill. Evidence suggests quite the opposite. High EI is a stronger predictor of success than intelligence and technical capability.  In fact, high EI bolsters the hard skills.

  • “After Motorola provided EI training for staff in a manufacturing plant, the productivity of more than 90 percent of those trained went up (Bruce Cryer, Rollin McCraty, and Doc Childre: “Pull the Plug on Stress,” Harvard Business Review, July 2003)”
  • “EI accounts for nearly 90 percent of what moves people up the ladder when IQ and technical skills are roughly similar (see "What Makes a Leader" in the Harvard Business Review, January 2004).

An employee with high emotional intelligence can manage their own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating, persuading and resolving a wide range of challenging situations.

Emotional Intelligence was cited as being one of THE major differentiators between an average performer and a high achiever.

This course takes a fresh look at some of the latest thinking in emotional intelligence. It will show you how you can recognise and make use of the power of emotion to make work more engaging and fulfilling.  You'll learn how to assess and develop your strengths, and find out where you'll benefit most from further development. 

What you'll learn

  • Understand the four pillars of EI and the skills and behaviours that emotionally intelligent people use everyday
  • How emotions drive thought processes and decisions, and sometimes limit thinking
  • Applying emotional intelligence to specific challenges; such as motivating yourself and others, dealing with conflict
  • Be aware of the history of EI and the basic physiology of the brain
  • Learn your own triggers - what makes you react more emotionally and what motivates you
  • Understand how your emotions alter under stress
  • Develop your rapport with individuals and read non-verbal language more effectively
  • Be more cognisant of others' motivations and styles and learn to appreciate difference
  • Be able to manage and work with people more effectively by understanding and respecting their emotions
  • Be more adaptable to how others think and what different perspectives they have

Who is it for?

Anyone who wishes to be more effective and resilient at work, or who wishes to improve his/her self-awareness and ability to manage others.

Don't want to book right now?  Remind me about this event

Your facilitator

Joanne Spencer

Joanne Spencer of Infinite You Limited works with organisations to deliver inspiring and empowering change management, strategic leadership and people development programmes which maximise potential and make sustainable improvements to individual, team and organisational performance. She brings with her a proven track record in embedding cultural change and organisational transformation within a variety of ‘blue chip' organisations within the retail, health, pharmaceutical, local and central government, schools and universities, charities, engineering and hospitality sectors.

Her experience as an NLP Master Practitioner, Programme Manager, facilitator and experienced coach in such varied and complex organisations gave her a taste for personal and professional development, and it's a passion that has stayed with her ever since!

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