Emotional Intelligence at Work

Rated by 29 delegates

Overview

Emotional intelligence in the workplace is a hot topic and people in the professional workplace today need to apply Emotional Intelligence (EI)  for tough business challenges!  

Forget thinking about EI as a soft skill. Evidence suggests quite the opposite. High EI is a stronger predictor of success than intelligence and technical capability.  In fact, high EI bolsters the hard skills.

  • “After Motorola provided EI training for staff in a manufacturing plant, the productivity of more than 90 percent of those trained went up (Bruce Cryer, Rollin McCraty, and Doc Childre: “Pull the Plug on Stress,” Harvard Business Review, July 2003)”
  • “EI accounts for nearly 90 percent of what moves people up the ladder when IQ and technical skills are roughly similar (see "What Makes a Leader" in the Harvard Business Review, January 2004).

An employee with high emotional intelligence can manage their own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating, persuading and resolving a wide range of challenging situations.

Emotional Intelligence was cited as being one of THE major differentiators between an average performer and a high achiever.

This course takes a fresh look at some of the latest thinking in emotional intelligence. It will show you how you can recognise and make use of the power of emotion to make work more engaging and fulfilling.  You'll learn how to assess and develop your strengths, and find out where you'll benefit most from further development. 

What you'll learn

  • Understand the four pillars of EI and the skills and behaviours that emotionally intelligent people use everyday
  • How emotions drive thought processes and decisions, and sometimes limit thinking
  • Applying emotional intelligence to specific challenges; such as motivating yourself and others, dealing with conflict
  • Be aware of the history of EI and the basic physiology of the brain
  • Learn your own triggers - what makes you react more emotionally and what motivates you
  • Understand how your emotions alter under stress
  • Develop your rapport with individuals and read non-verbal language more effectively
  • Be more cognisant of others' motivations and styles and learn to appreciate difference
  • Be able to manage and work with people more effectively by understanding and respecting their emotions
  • Be more adaptable to how others think and what different perspectives they have

Who is it for?

Anyone who wishes to be more effective and resilient at work, or who wishes to improve his/her self-awareness and ability to manage others.

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Your facilitator

Joanne Spencer

Joanne Spencer of Infinite You Limited works with organisations to deliver inspiring and empowering change management, strategic leadership and people development programmes which maximise potential and make sustainable improvements to individual, team and organisational performance. She brings with her a proven track record in embedding cultural change and organisational transformation within a variety of ‘blue chip' organisations within the retail, health, pharmaceutical, local and central government, schools and universities, charities, engineering and hospitality sectors.

Her experience as an NLP Master Practitioner, Programme Manager, facilitator and experienced coach in such varied and complex organisations gave her a taste for personal and professional development, and it's a passion that has stayed with her ever since!

Here's what our delegates are saying about this event…

It was informative and enjoyable, good sharing techniques. It is worthwhile to learn and understand more about EI in the workplace and how this tools can improve your communication.

Area Housing Manager

Excellent. Fast paced which I enjoyed. Challenging and thought provoking. It will challenge your perceptions.

Systems Support Manager, Edmundson Electrical

Well considered and delivered. Opportunity to learn new tools or re-calibrate behaviours.

Business Development, The University of Edinburgh

Interesting, enjoyable. It raised awareness of what we might already know and introduced some new ideas and techniques. An opportunity to reflect on your own and others emotional intelligence and improve interactions.

Group Manager

It was informative and enjoyable, good sharing techniques. It is worthwhile to learn and understand more about EI in the workplace and how this tools can improve your communication.

Area Housing Manager

Excellent. Fast paced which I enjoyed. Challenging and thought provoking. It will challenge your perceptions.

Systems Support Manager, Edmundson Electrical

Well considered and delivered. Opportunity to learn new tools or re-calibrate behaviours.

Business Development, The University of Edinburgh

Interesting, enjoyable. It raised awareness of what we might already know and introduced some new ideas and techniques. An opportunity to reflect on your own and others emotional intelligence and improve interactions.

Group Manager

Really interesting, improves self awareness.

Consultant Anaesthetist, NHS

Excellent, a good mix of delegates. Insightful, informative and fun.

Counsellor

Very helpful, informative and interesting workshop. A reflective informative session to help you use the tools you already have but have forgotten you had them.

Company Director

Excellent, very informative, food for thought. Well worth attending.

RM Planner

Very useful and insightful. Provided tools to use to facilitate change to improve my and others peoples experiences. Very worthwhile. Makes you think about things on a different level.

Product Support Team Manager

Inspiring. Offered a new perspective and made me think about the obvious which was staring me in the face. Extremely worthwhile attending you can take a lot away from it.

Production Planner

Very informative and engaging excellent trainer. Very interesting to understand how we can use emotion to understand and motivate at work.

Office Manager

Really interesting, was useful to take time out and reflect on all aspects of emotional intelligence. Excellent course for anyone looking to enhance relationships and their understanding of themselves and others.

Service Desk Manager

Very useful and helpful. I can take away new skills I have learnt today and apply to my work. This course is for everyone.

Customer Supply Coordinator

Excellent and very personable trainer. Worth a day out form a busy schedule to take time to better understand yourself and others.

PA to CEO

Today has been amazing and Joanne is an inspiration. How she brings the topic to life with stories and examples is wonderful. Time to stop and see the real you and understand how we take the world around us in and translate it into our own interpretation depending on what's going on in your own head.

Training and Development Manager

Pacy, plenty of variety, nice balance of listening, doing, video and reading etc. Interesting content. A reminder of how we can influence and affect ourselves and others at work and outside. Valuable for change management, leadership, influencing and more.

Head of Communications

A very interesting and valuable day, with direct relevance to my working environment. A great day to think about influencing people to achieve progress.

, Warwickshire and West Mercia Police

Brilliant, well delivered. Important for career and personal development .

Maintenance Engineer, Owen Mumford

Excellent, relevant and practical. Informative, you will come away with positive steps.

Commercial Director

Very good, thought provoking. Looks at emotional behaviour and how your behaviour can affect others and vice versa.

, Tamworth Borough Council

Excellent introduction to emotional intelligence and it's importance in the workplace.

Senior Manager, Bank of England

Excellent, really useful set of tools and all liked with real experiences. A 'must do' for anyone in a leadership role.

Deputy Director of Adult Services

Very useful. Makes you think about how you behave in a work setting and what you can change.

Managing Director

Good it exceeded my expectations. Insightful, worth attending for all levels.

Events Manager

Good introduction to emotional intelligence.

Director

Excellent. Get to know yourself and others.

Head of , Anglian

Lots of information which can be involved. Lots of tools to use.

Operations Manager

Very good, great into and good group-work.

Managing Director

Great and enlightening

Account Manager

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