Your job as a manager is to ensure that every member of your team knows what they are expected to deliver; motivate and engage them to do even the most tedious or challenging tasks; and make sure that they have the time, knowledge, skills and other resources to do it.
Sometimes this is easy. You ask a person in your team to do something, and they just do it. Sometimes this more difficult. What if you give a team member some feedback and they get angry, defensive or upset? What if you can't motivate someone, however hard you try? What if team members bring your problems to which there is no obvious answer – like lack of resources?
This is a course about courageous conversations - the conversations you must have if you want to create a high performing team where people love to work.