Coaching Skills for Managers

Help your team learn, grow and develop.

Tue 26 Mar 2019 9:30am - 4:30pm London
CCT Venues Barbican

CCT Venues Barbican


  Aldersgate House, 135-137 Aldersgate Street, London EC1A 4JA


  0207 776 4794

Located next door to Barbican tube station.  


Exit Barbican tube station and turn right.  Barbican CCT Venues is located next door but 1 to the tube station, on the corner of the road.  Download full details here.


There is an NCP car park only minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for  a full day.

There is an NCP car park  minutes away on Aldersgate Street near the Museum of London roundabout, which charges £3.50 per hour or £21 for a full day.


The closest hotels are:

Citadines Aparthotel, Barbican (3 minute walk on the same road).

Malmaison (4 minute walk)

Rookery Hote (5 minute walk)


*Two delegates £480.00 per delegate.
All prices are exclusive of V.A.T.


We know from research that the best way to develop your people is by on-the-job coaching.

Many managers are under pressure and when their staff come to them with difficulties or problems, and resort to the quickest response which is to take on the task themselves. Whilst this is expedient and ensures risk management and quality control, it means that the manager remains overworked and the staff member remains hesitant to tackle the difficulties if they crop up again.

This course will equip you with the basic skills and techniques to be able to turn ordinary conversations into coaching interactions, and build the confidence and capability of your team members to work more independently.

What you'll learn

On this practical and highly interactive one-day programme you will learn simple techniques to turn a brief interaction into an empowering learning situation for your team member or employee.

  • How to take advantage of five-minute corridor coaching opportunities- how changing a few words can turn a conversation into a coaching interaction
  • The three communication skills that will get you coaching
  • Using ‘GROW' to structure the coaching conversation
  • How you come across as a coach and how to improve your own coaching style 
  • To know when coaching will be effective and when another type of response is needed
  • Create a plan for who you will prioritise for your coaching efforts when you get back to work

Who is it for?

This course will suit managers at all levels who:

  • tend to take on too many tasks themselves and then don't have time for the more strategic aspects of their role
  • Manage an inexperienced team
  • find it easier to ‘do it themselves'
  • are building the capability of their team to take on some aspects of their own responsibilities in the future
  • try a coaching approach but end up telling the person what to do
Don't want to book right now?  Remind me about this event

Your facilitator

Shona Ward

Shona loves to help people make changes in their people skills that produce big results. She is a Managing Partner of the Learning Curve Network and has been designing and delivering interactive training events since 1987.  She began her career providing individual counselling and psychotherapy in Further Education, Health and Social services and uses this background in psychology to make her training effective and long lasting. She provides management development, staff event facilitation and interpersonal skills training across multiple sectors and has worked with manufacturing companies, language schools, insurance companies, publishers, utility companies, housing associations, NHS Trusts, and universities .  Our clients say that she is engaging, informative, and inspires confidence.

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